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    Verizon

    1.8 (5 reviews)
    Closed • 10:00 am - 8:00 pm
    Updated 3 weeks ago

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    iFixandRepair

    iFixandRepair

    3.7(3 reviews)
    8.0 mi

    !!!This review is subject to change depending on how the situation is ultimately resolved!!!…read more On Wednesday the 6th, I went into this repair shop to get an estimate for fixing my phone. I was quoted $270 for the repair, plus $95 for overnight shipping, bringing the total to $323.25 after taxes and fees. Even though the part was not expected to arrive until Friday, I paid the full amount upfront on Wednesday because I personally knew and trusted the employee helping me. On Friday the 8th at around 1:10 PM, I dropped my phone off believing it was in good hands. That turned out to be a huge mistake. I returned around 2:12-2:23 PM to pick up the phone. At first glance, everything seemed fine. The screen had been repaired and the visible damage was gone. Unfortunately, after a few hours of use, I realized my front-facing camera was no longer functioning properly. Instead of displaying an image, it either showed black or a static effect similar to an old TV screen. I immediately called the shop and was told to bring the phone back in, which I did. After dropping it back off and doing some shopping nearby as suggested, I returned to hear something completely unacceptable. I was informed that another part needed to be ordered and that I would be expected to pay an additional $110 for a component that was damaged while the phone was in their possession during the repair process. On top of that, I was told I would need to leave my phone with them until Monday. As someone who relies heavily on my phone, this situation has been incredibly frustrating and stressful. I have worked in this Walmart and have supported this business since they first opened. I have always treated the staff kindly and recommended people to them in the past, which makes this entire experience even more disappointing. Instead of taking responsibility for damage caused during the repair, I feel like I am being pressured into paying even more money to correct an issue that did not exist before I handed over my device. To make matters worse, my mother even came in personally to explain that I am disabled and currently dealing with a broken arm. Having access to a reliable phone is extremely important for me in case I need assistance or have an emergency. While they did provide me with an old loaner iPhone, it is nowhere near comparable to the value or functionality of the phone that was damaged. The reason this review is currently 2 stars instead of 1 is because I have had positive experiences with the owner in the past, and they are at least attempting to address the issue. UPDATE AS OF 5/11/2026: Today at 1:34 PM, I called simply to ask when my phone would be ready. Instead of receiving a professional update, I was yelled at by the employee, who sarcastically asked me if he was "a FedEx driver" and repeatedly acted as though the delays and situation were somehow my fault. At no point did I damage my own device after repair. The additional issues with the phone occurred while it was in their possession. I understand that shipping delays can happen, but taking that frustration out on a paying customer is completely unacceptable. I remained patient throughout this process, even after my phone was returned to me with additional damage, but the way I was spoken to today crossed a line entirely. Because of the way this situation has been handled and because of the unprofessional behavior shown toward me today, I will no longer be changing or removing this review regardless of the final outcome.

    My experience with Ifixandrepair was excellent. My laptop was a mess after an innocent update with…read moremicrosoft. Given the condition I needed to leave it for a few days. The unit was totally fixed. Any issues after that, tweaks-adjustments, etc. were completely taken care of no charge. I highly recommend. Also had my Iphone screen replaced in a snap! I feel I have a place to go that I can rely on for any technical/software issues! Thank you for such excellent service & repair! Di

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    Best Buy - Columbus

    Best Buy - Columbus

    2.1(121 reviews)
    14.0 mi•Easton
    •$$

    When I walked into the store I was like wow I haven't been here in years and when I was walking out…read moreI remembered why I stop going to this location the customer service experience is the worse not sure how they train or even why they got 100 employees and none of them know how to help ! They stand around and just talk to each other not working ...it looked like a high school all the different groups of employees standing around talking . I didn't purchase anything I walked out fussing saying I will go somewhere else to get help with what I'm Buying

    The store manager, Zachary, was outstanding--truly a 5/5 experience…read more Unfortunately, my interaction with the Post Purchase Team was extremely disappointing. I don't write many reviews, and when I do--positive or negative--it's because the experience was significant. I make a point to remain respectful and constructive, but this situation warrants direct feedback. My wife and I travel frequently for work and needed a replacement laptop immediately. She located one at this store and placed an order for one-hour pickup. Given the higher price point, the credit card company requested verification, which we fully understand and promptly completed. At this time the payment had been processed and the laptop was onsite!!! We were then connected with the Post Purchase Team. Despite the issue being resolved, the representative and their manager, Ssyed, refused to allow the store to release the laptop. This was particularly frustrating because the store manager confirmed there were two physically available units and was willing to provide one. Instead, we were told we would need to wait until the 17th for fulfillment--despite the product already being in stock at that location. As travelers, we may not even be in town by then, making this solution impractical. Additionally, Ssyed declined to provide a last name and was unwilling to deviate from scripted responses, repeating the same information without addressing the situation. This lack of flexibility and problem-solving made an already frustrating experience worse. For context, the majority of my company's expenses are with Walmart, Home Depot, and Best Buy. Experiences like this directly influence where we choose to do business. If not for Zachary's professionalism and willingness to help, I would strongly consider moving future electronics purchases elsewhere. Brick-and-mortar retailers already face increasing competition, and employees like Ssyed do little to inspire confidence in Best Buy's ability to retain customer loyalty.

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    Best Buy - Columbus - One of the employees that refused to talk to there corporate office. Elane store manager had an associate call corporate

    One of the employees that refused to talk to there corporate office. Elane store manager had an associate call corporate

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    Verizon - mobilephones - Updated September 2026

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