I have had phone service with Verizon for many years and have had other phone companies offer plans for less money... So rather than leave Verizon and I have reached out to several Customer Service personnel at Verizon to see if they could offer me a lower rate after years of service with them and it has been a nightmare! They "accidentally hang up," ..say they're going to check into it and get back to me but never get back to me... Etc. etc. read more

Dealt with Raven on the back wall with a phone issue. She saved the day! Thanks Raven.

we just went to Russell Cellular in Newnan and couldn't get them to help us. Drove to Verizon store in Newnan by Ashley Park. From the moment we walked in we were greeted and given a wait time. The lady who helped us went ABOVE and BEYOND our expectation! We are an older couple and needed help activating our new iPhone with an E sim. Thank you Christain!!!! read more

Employee "Ken" couldn't even stand up straight to talk to me. Couldn't offer a better explanation to the pricing of the plans besides: "we're Verizon, so we're better". Was listening to music the entire time he was halfway helping us. Ken lost Verizon a customer read more

We had t-mobile when we moved down from the north and the service does not reach as well so we switched to Verizon and we LOVED it! We loved the customer service, we loved the perks that they offer, we love their service! We unfortunately were only able to have them for 3 days and we had to change carriers due to the fact that our house roof would not allow our service to come through. Even with that, I'd STILL go back to Verizon any day of the week and I STILL recommend Verizon right off the bat. They have so so much to offer and I have high hopes we will be Verizon customers again! read more

GM Andrew was professional and accommodating. I had no appointment and he was able to take care of me without anyone else being neglected. Thanks! read more

DO NOT GO TO THIS STORE!! Working out of town. Wife went in this store to replace her phone that wasn't working. These losers didn't hardly give her the time of day. Lucky for them I'm out of town or someone's head would roll. This is ridiculous. Hire decent smart hardworking people or close the doors!! read more

The Guarantee for Life on the $99 LifeProof case isn't for the life of the phone as it turns out; the life of as long as they feel like honoring the commitment is the true measure. There is no need to believe what you are told, even in writing, at this store. Notes from Laura: Thank you for contacting Customer Service! We are truly sorry that all cases for your Samsung Galaxy S7 have been discontinued and we no longer have any replacement parts available. While we do try to keep parts in stock for as long as possible, the rapid pace of technology makes it necessary to eventually say goodbye to some of our favorite cases. If you end up getting a new device before the end of the year, feel free to place an order and then reply to this email with the order number and we will refund 15% of the order. Please note that discounts can't be applied to a product that is already discounted. Please let us know if you have any questions. Thank you for your business! Sincerest Regards, Laura LifeProof Customer Service (888) 533-0735 read more

Spence was very helpful, informative & concise. Highly recommend seeing him if you have any questions. He set my daughters phone up super efficiently, was in and out with in a hour! read more

I once read that a lot of what technology makes easier is only needed in the first place because of, well, technology. When it's working, it's great. When it's not, it's like being without a limb, or having the flu - maybe that's dramatic, but I say that ONLY to give perspective to the fact that phone, tablet, computer issues can feel SO infuriating - especially if we feel helpless to fix it and then are met with unprofessionalism, etc. Thankfully, that didn't happen on my visit to this Verizon wireless location. I'm sure Verizon workers see all of the best and worst of humanity, and when my friend and I came in to get a temporary phone replacement (long story, but we had already been on the phone with several family members, customer service reps, etc for the last 24 hours), we were met with an incredibly friend, professional, efficient, and helpful staff. I wish I could remember the name of the guy who helped us, but he was patient when my friends step dad got on the phone to yell a little (mostly out of frustration because we were tired and annoyed at the issue in general), he was kind, patient, and very informative. Even when he had to repeat himself numerous times, reset and resend things to numerous people involved with this issue, he was still calm, cool and collected. As I observed the atmosphere in the store as whole, I saw that all the other customers were met with the same professionalism and efficiency. Also - they had BOMB uniforms. Medium denim mid-sleeve, black jeans/pants, and kicks. It was a sharp, professional touch that I believe humanized the staff, yet communicated a sense of comfort to the patrons in the store. This could be a company-wide thing (I'm not sure because I don't personally have a Verizon wireless account), but I definitely loved it and would recommend this specific location to anyone with Verizon that needed to go in-store to have an issue resolved. read more

Salesman I dealt with yesterday did not set up my phone, was uninformed and rushed me through the process. He was very smug and quick to make the sale. I very much regret buying a new iPhone from THIS store. Now I'm locked out of my account and have to wait for 4 days for Apple to reset it. I've bought several phones from this store. NEVER AGAIN and will tell others. read more

I've been a VZ customer for well over 10 yrs. went into this location last month to upgrade my iPhone. I stupidly listened to the sales guy as he offered me a deal for a upgrade, with "free tablet" & wireless speakers. Asked over & over how the charge would look on my bill, what were the hidden charges... I was repeatedly told there would absolutely no charges to me! (I've worked in sales before & by no means easily fooled) Well 30 days later (outside the 14 day return window) I received my 1st bill after the upgrade- there it was... $10 dollars in taxes for my new tablet that was going to be "absolutely no charge to me"! I immediately contacted customer service, was told that this happens all the ALL the time- there is nothing they can do nothing to stop the stores! BUYER BEWARE!! Do not let them fast talk you into ANYTHING EXTRA!!! read more

My husband and I upgraded phones and were in and out quickly....if you want to save time at store, go to verizon website and view phones and figure out what you want before going...then you will know monthly price instead of getting upsold... Also...dont purchase the $45 zagg glass screen protectors. Order on amazon. Zagg cracked at store while they installed...then first week cracked..buy cheap $8 on amazon work better ...zagg has replacement but you have to pay shipping for new one and then pay to ship cracked one back...such a hassle....order cases and protectors on amazon...so much cheaper. read more

Went in just to get a new charger. Nobody could check me out bc all we're doing sales. Having to wait 20 mins to buy an item I can get at a gas station in 5 seconds is a crazy way to do business. I never got the item because I realized the sales person who would like likely help me wasn't wearing a mask. So not COVID safe to boot. Won't be coming back to this store. read more

Don't go to this store, very unprofessional. They never told me I have to filled paper to get bogo promo, even know I went back double check next day, the guy just hand me the promo paper to keep it. After 3 month. I never got my rebate, and went back to store 3 times. They just told me manager will call me back in 24 hrs, and I went to there today, the "solution manager" name Justin told me we will never filled paper for costumer. Seriously, will anybody forget 800 dollars? And he just left to other Rep name Colin, and he told me at this point, there is nothing they can do... And he call the costumer service for Verizon, guess what, it doesn't go through, and I decide to call my own, and it go through. And he just left me hang in there read more

Try to switch cell phone to verizon and they say I need to make a $400 deposit before I can open an account with them because of my credit score which is 803. Don't waste your time or money. read more

Absolutely HORRIBLE customer service. They do not care about anything but making money. I've been lied to, taken advantage of, and spoken to like a child. My bill is always wrong and I have contacted them every month so far and have been given a half-assed explanation everytime. They are running a disgusting business...I suggest if you are thinking about upgrading or even switching....go elsewhere! read more

switched from att back to verizon think i made a mistake .first off !!! get a receipt or record the rude salesperson selling you your devices double check double check to make sure you have the right device!!!!if they give you the wrong one in their error they will try to charge you a restock fee . when they were the ones running a special on buying a ipad and iphone you get 200. off .adam didn't want to honor that .told me i'd have to pay 200 more that day while he was talking to me like i'm stupid .and leave my brand new ipad i paid cash for there !!!!come back next day and get 100 off ?? all bull they were running that special .they just want more money out of you they are all rude, popmas smart alecs ..cant even get a drink of water to take heart pill !!! very argumentive horrible i mean horrible experience...thank god for the 1 800 verizon number if not for them ..i would have been majorly screwed .when it was 100% their fault....these ppl were approached very nicely with respect .no need for these types of attitudes or wrong information like the first girl we encountered who said "i'm not dealing with this " never again ..you can shut them up with intelligence read more