My son and I went to the Brooksville store so he could get his own cellphone account. Michael was…read morevery helpful and talked us through all the options, he was very friendly and easy to talk to, I would definitely recommend going to this store for all your Spectrum issues.

$$$ Beware of these thieves $$$ We have had spectrum phone…read moreservices for a few years... I broke the screen on my phone, so I immediately ordered a new phone online. My husband and I are both disabled, our doctors all call my phone because my husband has a traumatic brain injury and a spine injury and doesn't always understand what the people calling need. I realized that I could put a screen protector on the phone I broke, so it wouldn't cut me, so I did not activate the new phone. I kept it just in case I needed it later. Spectrum put our account on paperless billing, and I put the bill on auto pay so I didn't get busy and forget to pay it, we are constantly at doctor's appointments due to our health, so they have to be able to reach us. I didn't realize that because I didn't activate or send the new phone back they charged **** $40.71 a month "for their services" **** the new phone was paid off when I ordered it, it was never activated, so there was no services I should have been charged for. I never took it out of the box until today when the representative asked me to connect it to my wifi so she could unlock the phone so I can take it to a different company if I want. I bought the phone in October of 2024, so they have changed me $40.71 a month since then. I got a text from my credit card today about the charge for $40.71 from spectrum after I canceled all of the services in January. I called and spoke to a young lady and she said they wouldn't refund it, (it's over $ 600) even though the phone was never activated. I called the billing department and was still told they would not refund the money, so I decided to let everyone know about the thieves. Please beware. I don't want anyone else to get taken by this dishonest company.

The employees at this store are great! I have internet, cell and mobile tab internet with them, all…read morework great. I also stopped by after getting a horrible dentist quote from next door and the employee was able to refer me to his dentist which who is also great and saved us 5k. Thanks again!

We have endured the continued price hikes until now. But because our internet is on and off…read moremultiple times each day we are less than happy. We have had 3 service visits and finally learned it isn't just us. Apparently there is an area service problem and it has gone unrepaired for over a month. One tech said the people who can fix it are in training somehwere else. So we continue to pay full price for half price service. Getting through the chat and AI phone system is nothing but the same did you do this, did you do that....it isn't us.

Worst customer service I ever heard of. Called Friday that my internet was out, went through…read moreseveral procedures over the phone trying to correct the problem. After 15 minutes was told they need to send a technician out. The earliest appointment was Monday afternoon, I said that horrible service and was told that's the best they can do Monday between 1 to 5 pm. Horrible Service at best.

The worst customer service I have ever had they tried to fix my problem over the phone and failed…read moresaying it was my router so they sent me one took 3 days and that was not the problem. I'm waiting for a call back to see if they can fix it again over the phone. They said they can't send someone out because it says it's connected all my streaming services are buffering and I can't get online. I talked to the service representative about the inconvenience that this is causing me and all they want to do is try to get me to upgrade to a higher megabytes they did say I would be compensated for about 3 dollars a day, big deal I need to work online.

I had a great experience with Marc and his team of installers. I wanted to switch to Directv and…read morebundle my internet with it. After Marc explained all of my options, he recommended DISH to me based on what I watch on a more frequent basis. Not only that, but it turned out to be cheaper than the Directv equivalent. He took care of the entire switch over process and I didn't need to lift a finger. His installer was very polite and helpful in showing me how to work the system. I definitely recommend using SkySat 20.

happy I got Dish…read morenetwork for my house and direct tv for my rental house both from sky sat 20 . After calling Direct and Dish and getting the run around a friend told me about Sky sat 20. I learned that when you cal dish or direct a scripted salesperson will take your order then sub out the install to a very low payed installer . Dish and Direct have no one who gets a pay check from them , they use subs. Even if the installer has a truck that says dish or direct they do not work for them they are all subs. Sky Sats installers were great they were grown men with Experience and new their stuff. I fully indorse sky sat 20 I am happy and would recomend them to anyone If you want dish or direct don't call corporate call sky sat you will get a better experience. Peter Cohen liven and loving the Villages

I have been using Robbie for a lot of years, and have recommended him many times. He's simply the…read morebest there is at what he does.i honestly wouldn't use anyone else. He's fast, reliable, honest and very reasonable. Highly recommended.

They were timely and did a great job at a fair price. Loved their professionalism and expertise.read more

The employee dont say hi to customers an only one is on the floor trying to help an 3 or 4 in the…read moreback sitting down. Bad customers service! Everytime they have to do a screen replacement always order the wrong one. They need training. I been waiting for like 28min an the people in the back open the door like hopping every one lives the store.

They left a flyer on my windshield wiper. I did not see it until I was driving on US19. This is…read morecrazy and embarrassing. I could have gotten into an accident.

I'd much rather use FTI Satellite for my satellite internet and tv. Great speeds and much better…read morecustomer service! Highly recommend for satellite internet in Florida!

Be careful with these folks. They have a practice of adding pretty steep "trip charges" onto…read moreotherwise free installation packages. Call the company you're package is through (HughesNet, etc.) to be referred to another installation company.