Top notch customer service. Despite the fact they were closing in 10 minutes they took the time to…read moreexplain the current deals and sales. They listened to our responses and were respectful of our answers. They weren't pushy they took time to make us feel comfortable.

I must say, this T- mobile store goes above & beyond with their customer service. Their manager…read moreRihan, not only does she provide comprehensive cell phone service to customers, but she anticipates what obstacles or difficulties customers can encounter during their experience & is able to help them navigate this. This place truly cares about their customers & I will surely refer all my friends to this particular store !

The staff here hooked my daughter up when we got her new phone. Great place & the staff is the best!read more

Terrible service. No care attitude. Will not be back again. My company does a lot of business with…read moreVerizon and the level of customer service I received was not good.

Verizon referred me to UBreakifix for an IPAD screen replacement. Received a phone quote from the…read morePolaris Pkwy. location, took it in a few days later w/late AM drop-off & it was ready a few hours later. My screen was badly cracked & crushed to bits near the home key. These guys were great to work with & ended up finishing earlier than their original time quote. My IPAD works perfectly now! I will definitely recommend & use them again myself.

Screen was broken, black. The rep told me it was damaged inside and was too far gone to be…read morerepaired. Didn't try to sell me on any service, including their refurbished phones I inquired about. I went to the Apple store, they checked it out and said it was a broken screen, nothing else. In less than an hour, I walked away with a new screen and a perfectly running phone.

IMPORTANT NOTE - most Battery Plus locations will not replace batteries in any iPhone older than an…read moreiPhone-10. This location is the only Batteries Plus location that will still service older iPhones - like my iPhone8. I did find another store that would service iPhone8's but their price was substantially higher than the price at Batteries Plus MONDAY - Scheduled an appointment for replacement of a battery in an iPhone. Got an email confirming my appointment. I arrived at the appointed time and was told that they didn't have a technician on Monday and couldn't do the battery replacement. In their defense (at least partially), they did try calling an hour before my appointment but their call was blocked by my call-blocking software. Warning - don't rely on their email confirmations. TUESDAY - I made an appointment and returned the next day. The technician (assistant manager) was prepared and had the replacement battery at the counter - ready to install. He said the installation would take 30-45 minutes. I returned 45 minutes later and the installation was complete. Very satisfied with their service Friendly staff, good service, fair price.

They have never let me down They always have a wide range and wonderful selection of batteries some…read moreof the most hard to find items can still be found at batteries I enjoy going there and I will continue going there if you have any issues or problems I would suggest that you go to Battery Plus

I would NOT even give them a 1 star. They are OVERPRICED and do NOT fix anything. They charge you…read moreand say they fixed it and do NOT!!! The owner is a jerk and the man guy, Adam that works there is an embarrassment to the company working there as he is EXTREMELY over weight/fat! TERRIBLE place! NOT worth it.

This place was great! They replaced the screen on my iPad quickly (same day) and for a fair price…read more I called Apple prior to choosing Wireless Rx, and they quoted me $100 more, and 2 week repair time! Forget Apple and go here. There is no benefit to using Apple for repair service if you are out of the warranty period- these guys can do the same thing and they are meticulous. I'm very happy with the repair. Bonus; they offer a 1year warranty on their work.

Today I had the highest customer service experience here, and it started with me being a little…read morepeeved with the place. But it wasn't their fought. My phone died, it was time to get a new one anyways. So I came here, where I usually come for phones, where I picked Virgin Mobile for a no-contract carrier years ago. Problem: they don't carry Virgin Mobile any more. The company, Sprint, decided to place VM in big box stores exclusively, defeating the very purpose I selected it--for stores like this. Instead I went to that toxic, national embarrassment known as Wal Mart, and predictably hilarity ensued--I couldn't authorize the phone--so I came here a second time, resolved on switching over to Sprint's other no-contract company, Boost. For the second time I was peeved at the place. But it wasn't their fought. Because Virgin and Booth are the same company, if I was to keep my number I couldn't have the sale price. About this time my Irish temper was about to explode. Nicely, the clerk here, did me a solid. He took my phone and called his contacts to find the problem. This became a ordeal, and he did it with out no payment or possible sale at all. Meanwhile he was helping customers, taking phone calls, and juggling phones. Eventually he discovered the problem which was that I was boned. Wal Mart did something wrong, and it would take a total redo of my account, loss of credit in it, and another phone number. No thanks. But doing what the clerk did is why I love this place. There was no reward for this kind of help, but he did it anyways. Five stars. I am thinking of just paying full price, or going with another number to switch over because of great service like this.

There alright so I walk in there hit with all this people practically saying buy it buy it buy it…read more That's why I give this place 1 star

I stopped by this Metro by T-Mobile location on E Hudson Street while looking for a new phone plan,…read moreand the visit turned out to be a really smooth experience. The store itself is easy to find, and once inside the staff were welcoming and quick to offer help. What stood out most was how patiently everything was explained. Instead of rushing through the options, the associate walked me through different plans, phone choices, and pricing so I could actually understand what I was paying for. Metro focuses on prepaid wireless plans with talk, text, and data services, which makes it a convenient option if you want flexibility without a long contract. The setup process was surprisingly quick, and they made sure the phone was fully activated and ready before I left. They also answered a few questions about transferring contacts and managing the account through the app, which was helpful. Overall, it felt like a straightforward and friendly experience. If you're in the Linden area and need a new phone, plan upgrade, or help with service, this Metro by T-Mobile location is definitely worth checking out.

I usually go to corporate Verizon stores, but I've stopped in a few authorized retailers for little…read morethings (accessories, mainly.) Today, Mom needed a new phone, and Sweetie recommended this location. It's pretty new, though this mall has been here for a couple of years now so I'm surprised this hasn't been reviewed yet. But, she recommended it because it's not busy, so that kinda makes sense. We got excellent service, and friendly attitudes for an older user and a bored toddler. Lots of recommendations for what to do nearby (distractions, and food.) News on area businesses (the closed bagel shop, the old Russian deli, the much-missed bookstore.) Prices seemed reasonable (for cell stuff.) No hard sell; she got what she wanted. I'll keep this in mind for accessories and maybe new phones. Still best to go to corporate stores for technical issues, I think, though these guys could at least do some triage and point you in the right direction.