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Westerville, OH

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3.2 (5 reviews)
Closed • Closed
Updated 2 months ago

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Verizon - iPhone XR

Verizon

2.0(4 reviews)
2.1 mi

1 star is too many. This store was open today when I went but they had no means of communicating…read morewith Verizon servers which renders them essentially useless for picking up orders. So I couldn't pick it up even though the phone was sitting right there. I drove a long way to get this phone which was the last one in stock and I called them first to make sure it was ready and they didn't answer. Turns out the phones haven't worked in 2 weeks. Not to mention there were 6 customers in the store and only one employee in the store who had to call her manager for help. Her manager was off today and she was the only one working. THIS IS NOT A FUNCTIONAL STORE. NEVER GO HERE

If I could rate this place less than one star I would. Our experience with them was absolutely…read morehorrible. I typically don't post or share reviews but I feel like I need to share my experience so that other customers don't have to go through what I did. A few days after preordering our new phones, my wife got a call that her phone was ready to be picked up and activated. She went into the store and was there for nearly three hours while they tried to set up her new phone. I then got a call asking me to immediately go to the store because they weren't able to upgrade her phone until my came in, which wasn't scheduled to arrive for another few days. The reason they asked me to come in was so that I could get a different phone so that hers could be upgraded. This meant having to not only leave in the middle of a work day, but wake up my daughter who was napping so that I could get there "immediately." When I arrived, we were told that they actually couldn't give us either of the phones. We voiced our discontent with the employees there due to their total ineptitude. My wife was not given any transparency into what was going on during the three hours that they were trying to activate her new phone nor could they explain what we needed to do to be able to walk out of the store with our new phones. Upon expressing this, one of the employees walked stormed into the back and slamming the door, causing the walls to shake and scaring my daughter and my wife. Giving up, we walked out of the store without any idea when or if we'll get our new phones not any idea what happened to all the money that we paid while there. If both phones for both people need to arrive at the same time so that they can be activated, this is something that should be communicated from the beginning. If a store tells a customer that a product is available for them to pick up, that transaction should take minutes, not hours.

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T-Mobile Authorized Retailer - mobilephones - Updated October 2026

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