Tried to pay my bill on Monday Aug 10 the employee couldn't take my payment do to what it said on…read moremy I'd vs my name on account had to have a manager override terrible customer service cost me more cash to do it on line this is not good when customer is trying to pay bill in Marshall store and employee can't take payment from customer ive never had this problem

I have shopped and made payment at the ATT store in Marshall Mi. However the last time I went in to…read moremake a payment After he took my money I was told I couldn't get a receipt because the printer was out of ink. So thank goodness I told the clerk I needed him to sign my bill and write paid. He told me the payment was made. Needless to say It wasn't. I went back to AT&T talked to Jacob (same guy that helped me) he said it take's a few days to go through. I asked him to call and he said that will take a few hours and he didn't have that much time to wait. A couple days later I took my husband in. Jacob was waiting on someone else he did the same to them. I stepped up and told the girl to get a receipt. I than told him it didn't go through again. By than I was not very nice. He told me he would push it through the NEXT DAY! I told him I'm not paying late fees! Finally after 10 days it went through but I was stuck with the late fees!!! I will never go back to Marshall store again! (After I told the girl to get a receipt Jacob told the girl he had to refund her money because he had taken to many payments?? After he took her money and she told him she needed a receipt.)

I am stickler for good customer service and I love love love this shop!!! My husband and I are…read morepretty basic "knowledge wise" with our computers and we feel completely at ease going to iGeek knowing that they can fix our problems for a fair price and won't try to upsell us on products we don't need. They treat us with respect even though we obviously are not computer experts. This is a TRUSTWORTHY and FRIENDLY business! I wouldn't think of going anywhere else for our computer and phone repairs!!! Kudos to Justin and Mike!!!

Took in my iPad for a new charging port. Let Justin know it would only charge when the battery was…read morecompletely dead and it sat over night. He stated he could fix it but that I would have to order a new screen for him to do so. Estimated time 1-2 days. 5 days later after I contacted him he told me he could not fix it and I owed him $300 for the screen. I never would've replaced it to begin with. Would not recommend. 0 stars! Yes he stated he felt bad but not as bad as my wallet felt.

Scott Walter was incredibly helpful. We were having a difficult time obtaining our veteran discount…read moreand he was able to make the right contacts and make it happen. Highly recommended.

Tried to get a phone bought here and delivered to this store rather than home address and was let…read moreknow they were blacklisted. It was home delivery or nothing. Thus was after we started the transaction. Told them to cancel the order then. I went to different store. But had to return to this one because they did not cancel everything out. Now I guess I know why they've been blacklisted for deliveries.

Your AI is out of order. Please! Fix it! We need to communicate with a human being to get the…read morebilling resolved. I have put my bill in as direct deposit payment, and it rebukes the account number payment method and I want to talk to your Supervisor about this problem. I want to make payment and I have to travel out of town to pay my bill and it never gets resolved. Why do we have this problem issue? The AI is out of order. Please call me to resolve this problem and issues immediately.

Salesmen lie about costs, mailed phones took 3 hours to activate because it had been more than 30…read moredays, manager is clueless about policy and procedures and doesn't take responsibility for their issues (pleading ignorance, hence a corporate issue). I called corporate customer relations and got different answers from each person I talked to. Stuck with POS Pixel phones because free isn't really free, and not receiving refund for equipment returned according to their own policy. Conned into 3-year contract and didn't even know. No wonder he didn't print me a receipt... Go anywhere else - for integrity, customer service and non-fraudulent sales practices. They send texts and when you click on link it's like starting the whole thing over again because no one knows anything and they ask you why you are texting them. Ridiculous. I must have heard 'Im sorry' 50 times...

Metro by T-Mobile tries to have great mobile phones for low prices! If you want high end phones,…read morethey are usually available as well! The Jay will hook you up with a nice phone, ask questions to find a phone more tailored to you!

Was sold the wrong charger.my wife immediately noticed in went right back in the store where she…read morewas informed the one we needed was out of stock. Informed they were to receive stock over the weekend. Returned the following monday. Still no charger. Rep took my wifes name and number stated she would call when it came in. Never got a call back. Called the store and explained the situation to the rep she stated still didn't have the charger. Inquired about a refund, she stated they didn't do that. She then said the owner was there. Immediately went to the store since we were across the street. Guess what no owner was present. Explained the situation to the rep . she texted the owner and then she basically stated it was our fault they sold us the wrong item and it was our fault that we were beyond they're exchange window. Mind you it was only 10.00 but that is not the point.previous interactions here have been great sadly we will not return. Just felt lied to and disrespected. Long time boost customers.

Wow, this is a family owned business. The owner and his wife really do an outstanding job with…read morecustomer service. I was really impressed from the moment I walked in the staff really went out of their way to take care my needs for a cell phone. They explained all of my options I was originally coming in there for a load priced phone. But after thoroughly examining all of the options that was presented to me I decided to go with the upper and model for not that much more money. They were not pushy like sales people. I will definitely be a life time client. Thanks buzz wireless.

I mailed my ipod to them and they have not given me the diagnostic they claimed they would. They…read morehave been ignoring all emails requesting where it is. I think their business model is to send you boxes to send them Ipods which they don't return to you, but they repair and resell to others (see imods.com their affilate). Very dishonest. This is theft and fraud. Do not send them anything.

I mailed in 3 Zunes to rapid repair for repair in June and then never heard from them again and…read morealready paid for diagnostic service. Their phone number is not being picked up today. In fact, their voicemail is also full. I would love to hear how my items are doing and get some kind of email confirmation that they are working on my case.

I've had T Mobile for years. I deal with the fact that when I buy a new phone, it's going to take…read morequite a while in the store. This time my s22 ultra was hacked by someone walking by! Point is, I went straight to T Mobile and I got a temporary phone that did the job and the sales woman gave me details which saved me from losing my warranty. It all took about 5 minutes! Happy end to a bad day.

When I went to the Marshall location I dealt with three employees,one of which was very rude.I was…read morerather shocked at his behavior sitting at a table on his phone was far more important than helping a customer.He was not happy I came in so close to closing time.I will say he made me feel very uncomfortable.I am thankful for the other two employees who were able to help and weren't rude.I will never go back to this location nor do I reccomend this location.