Everyone at Kay Jewelers was so helpful when I went in looking for a ring. They took the time to…read moreshow me different rings and talk to me about the different styles. I am so happy with the ring I bought, and I will definitely return when I need more jewelry!

I purchased a Movado watch on 9-22-11 at the Battle Creek mall store. I was told by two employees…read moreBrooke and Phillip that I may return the watch for any reason for up to 30 days. I also purchased the Ultimate Watch Protection warranty that I was told would cover scratches or wear and tear. I tried to return the watch yesterday and was told I could not because I had warn it and there was a scratch. I said to send it in and use the warranty I had purchased to fix the scratch then return it. I was told no. The manager Marquita was extremely rude to me. Even tried to make a bet of $100 with me that she would get promoted if I complained to her supervisors about my treatment. She actually extended her hand out and said I will be you $100 I will get promoted, in the store, in front of other customers. Very unprofessional. I have tried to be pleasant and resolve the issue, even offered to pay to replace the link in the watch that has a scratch, they still said no. The point it i was physically told by not one, but two employees that I could return the watch for any reason and am not stuck with a $2000 watch that I do not wish to have and they are willing to do nothing to resolve the issue, literally nothing. They offer no resolution, just say that I can not return it. Both employees have even admitted that they told me I could return it for any reason within 30 days. I have spent over $10,000 with Kay Jewelers and it is safe to say I will never spend a penny in that store again, unless this issue is resolved. I was lied to and led to believe that I could return this watch when in reality they will not let me. Then on top of that I am being treated very poorly by customer service and management, the two people that should step in and do the right thing. I just want to return the watch and try to salvage the relationship between myself and Kay Jewelers.

I had received a box of 6 chocolate covered strawberries and got to my car to find they were moldy…read more I never like being "that" person but I went inside and kindly showed the gentlemen. He apologized and made me a fresh box of strawberries and even through in an extra one for the trouble! And even made sure to show me the new ones he just made before he closed the lid and had me on my way. thank you so much!! Awesome customer service!

We had to order an arrangement last minute, the lady was very nice and fit it in her schedule, it…read morewas done the same day and it was beautiful. Unfortunately I didn't take a picture of the finished product as we were overwhelmed with grief over the loss of a friend's father. I recommend them but maybe don't overwhelm the workers with last minute orders.

Spoke with someone on the phone who gave a very attractive price for two keys to be cut and…read moreprogrammed for my vehicle. He told me to text him the information, which I promptly did. He never got back to me, and I texted/called a few times. Eventually I sent a text stating I was going to go to another provider, to which he responded "Ok". Absolutely no communication, not even a text saying he can't, or didn't want to do it.

Sunday morning I was panicking because alot of places aren't opened.But as soon as I called ,with…read morein a few minutes my keys worked and I was back on the road .. Very polite , Helpful and fast . Thank you

Called Dave last Monday 7/27. He came to look at the Garage door and open it, that afternoon, good…read morestart. I talked with him the next and was told he'd get back to me with quote to repair the springs. I've called him numerous times last week with no quote or return phone call. I won't be calling again. I wouldn't recommend him.

Install was done while I was at work, and wife was home. Never bothered to set up key pad so our…read morekid can get in the house. I called and he told me to order one. The one Amazon claimed was the latest version is NOT COMPATIBLE. I found this out after 45 minutes of trying. The compatible key pad is $80, but FREE if you buy the opener from Lowes.