This company is good. They attempt to keep the prices that they quote. I will let my friends and…read morefamily know about this computer service. Fixed my problems and explained what they did.

Atrocious! We dropped off our computer here to get an estimate for a cracked MacBook screen (we…read morealready knew the issues and exact problems), after a few days they told us the ridiculous price to replace the part - we decided to not go further and pick up our computer. And upon pick up are now having a mysterious "$75+ service charge" out of nowhere to pick up a broken computer that they didn't even do any work to which they didn't tell us about prior. I've always had a bad taste in my mouth from computer shops but this one tops them all. What a waste of time! Don't go here

Mid-February I was in the middle of completing some billing work that I needed to turn into my…read morebiller and my USB device failed. I began freaking out and quickly contacted a team member at the Computer Guild. I was told to bring my device in and there was a potential that some data recovery could be done but it was difficult to tell before actually getting it into the shop. I dropped it off and was contacted by a gentleman, Joe, he explained that he had been looking at the device for about eight hours and was unable to recover any data. My heart was broken because every document accumulated as an adult has been saved on this USB device. Every progress note for client; every tax return; every billing episode; every credential that I've ever gained; documents from when I was still in college; study guides for state exams that I wanted to keep; client letters; college transcripts; job applications; court documents; invoices and receipts; resumes and cover letters; student loan info; literally everything as an adult has been kept on this USB drive. I essentially explain to Joe that I would come back and pick it up and pay whatever the cost was to do the diagnostic on the USB and didn't hear from him for awhile. Well that evening he called and said that he found a company that specializes in data recovery for USB devices and he said that he already contacted them and they were willing to look at my USB device free of charge and then run a diagnostic; tell us what could be recovered if anything and then also give us a quote. Now, I don't know how familiar people are with great customer service and I can say prior to this circumstance my experience with customer service has been primarily substandard. I was so elated that Joe took the added and truly unnecessary step of contacting this other company. He had no obligation to do so but in keeping with the Computer Guild's mantra, he went above and beyond and performed due diligence by seeking this company out. Joe took care of all of the shipping, all of the communication with this company and sent me a quote. I was hopeful that the quote (because it ranged) I received was going to be on the lower end by the time that the work was completed but it was hard to tell before the company was actually able to complete the entire diagnostic. The company comes back and says that they were able to recover about 95 to 98% of what was on the USB drive but the quote at that point increased exponentially, almost double the original quote. Joe called me and explained. I informed him I was not prepared to pay that amount and essentially told him that I apologize for wasting his time but I cannot afford that. Joe assured me that in no way did this waste his time and he was happy to help. He planned to communicate my sentiments to the company and essentially have them send the USB drive back. I got a call about a day later from Joe saying that he essentially went to bat for me and advocated with the company for them to drop the price to half of what the quote was. I was literally in tears when he told me this because I had already come to terms with the fact that I was just going to lose every bit of data I ever acquired. I was on vacation at the time of this conversation but the company was unable to move forward without payment upfront. Joe again sprung into action and the as able to negotiate the company renting the money until I got back in town. I've never been so pleased with a company in my life!!!! I love Joe!!! And the guys at the shop, everyone was incredibly accommodating and beyond helpful!!!! I'm so humbled and appreciative of them!!! They literally saved my life!!!

If your a smoker dont go here terrible service telling me it needed cleaned when i did right before…read moretaking it in. Yea people smoke but not a reason to refuse even looking at it..take your money elsewhere they need to be shut down

Terry and Darci at CRT are so awesome. I have used CRT…read moreseveral times from buying new office equipment to calling with questions I can't solve on my own. They are always just a call away and always so nice and helpful. I highly recommend them.

Highly recommend! They go above and beyond and don't make you feel like you are a nuisance. I had…read morea very detailed upgrade done at my office and they familiarized themselves with the software and hardware to make sure the transition was smooth. Happy customer here from beginning through the end of project. Definitely will be using them in the future.

Didn't take long or a lot of money to make my busted up iPhone screen whole again. Nice personable…read moreguy

Great guys fixes my computer within one day reasonable prices very friendly. I'm just wondering if…read morethey moved to another location because I stopped by and they were gone and the place was being remodeled I guess for someone else there was no sign that they moved so I don't know what happened to them.

Kevin runs a great computer repair service and he is way more personable and half the price of the…read moreGeek Squad. He charges so little or says no charge that I usually have to insist I pay him. And he has made house calls on several occasions.

Their work and sub quality replacement screens were a major incentive to upgrade my phone…read more The first screen had lower resolution touch sensitivity. Broke on first little drop. The second screen lost any touch sensitivity around the edges in cold weather. Both replacements sucked the battery dry.

This place was great! After a diy replacement battery project on my I6 the screen wouldn't operate…read moreproperly, took it here and they fixed in 5 min and no charge! There was a piece of foam blocking a screen connecter. Highly recommend this place

Top notch service!! Mike is easy to work with, and had my dead laptop fixed inside of an hour. Both…read morecharger and battery chose the same day to go bad and since I rely on it for work, it was a disaster. Great work - I've been here several times over the years, and have always had a positive experience, will return if I have any computer problems.

I just had my second broken computer/phone visit with this excellent small business. Both times…read morethe service was friendly, professional, knowledgeable and delivered on time. Would recommend this shop to anyone.

This company is Great! Christopher is who I dealt with when my computer died. He is very…read moreknowledgeable, honest and kind. He did not make me feel "computer stupid" at all. He was able to recover my data and quickly had me back up and running in no time. It was truly a blessing finding Nuwave. There is another computer 'technicians" store in town, but I was treated like I was a big Inconvenience to them and their day. I was so disgusted with them... I walked out their store! They are a Joke and found out later...they lied to me. If you have a computer problem in the Richland / Gull Lake Area in Michigan, I would Strongly recommend that you take your computer issues to Nuwave Home Service located in the center of beautiful Richland, MI. I was glad I did....and I will be back! But hopefully not too soon :) Back-up your files often!