Staff not customer friendly! Did not try to help locate my coverage! I had to call my daughter out…read moreof town! Said they would not replace the phone! Is a 2014 Had to order battery ! 1week ! Made an appt for me without consulting and I had a funeral that day and time! I do not know how to pre prepare the phone! It will take 2 visits now for installation! I walk with a cane!!

The booking of an appointment online is useless they tell you they can't do anything until the…read morefollowing day. Line is out the door and nothing happens fast. Workers could care less.

Mid-February I was in the middle of completing some billing work that I needed to turn into my…read morebiller and my USB device failed. I began freaking out and quickly contacted a team member at the Computer Guild. I was told to bring my device in and there was a potential that some data recovery could be done but it was difficult to tell before actually getting it into the shop. I dropped it off and was contacted by a gentleman, Joe, he explained that he had been looking at the device for about eight hours and was unable to recover any data. My heart was broken because every document accumulated as an adult has been saved on this USB device. Every progress note for client; every tax return; every billing episode; every credential that I've ever gained; documents from when I was still in college; study guides for state exams that I wanted to keep; client letters; college transcripts; job applications; court documents; invoices and receipts; resumes and cover letters; student loan info; literally everything as an adult has been kept on this USB drive. I essentially explain to Joe that I would come back and pick it up and pay whatever the cost was to do the diagnostic on the USB and didn't hear from him for awhile. Well that evening he called and said that he found a company that specializes in data recovery for USB devices and he said that he already contacted them and they were willing to look at my USB device free of charge and then run a diagnostic; tell us what could be recovered if anything and then also give us a quote. Now, I don't know how familiar people are with great customer service and I can say prior to this circumstance my experience with customer service has been primarily substandard. I was so elated that Joe took the added and truly unnecessary step of contacting this other company. He had no obligation to do so but in keeping with the Computer Guild's mantra, he went above and beyond and performed due diligence by seeking this company out. Joe took care of all of the shipping, all of the communication with this company and sent me a quote. I was hopeful that the quote (because it ranged) I received was going to be on the lower end by the time that the work was completed but it was hard to tell before the company was actually able to complete the entire diagnostic. The company comes back and says that they were able to recover about 95 to 98% of what was on the USB drive but the quote at that point increased exponentially, almost double the original quote. Joe called me and explained. I informed him I was not prepared to pay that amount and essentially told him that I apologize for wasting his time but I cannot afford that. Joe assured me that in no way did this waste his time and he was happy to help. He planned to communicate my sentiments to the company and essentially have them send the USB drive back. I got a call about a day later from Joe saying that he essentially went to bat for me and advocated with the company for them to drop the price to half of what the quote was. I was literally in tears when he told me this because I had already come to terms with the fact that I was just going to lose every bit of data I ever acquired. I was on vacation at the time of this conversation but the company was unable to move forward without payment upfront. Joe again sprung into action and the as able to negotiate the company renting the money until I got back in town. I've never been so pleased with a company in my life!!!! I love Joe!!! And the guys at the shop, everyone was incredibly accommodating and beyond helpful!!!! I'm so humbled and appreciative of them!!! They literally saved my life!!!

If your a smoker dont go here terrible service telling me it needed cleaned when i did right before…read moretaking it in. Yea people smoke but not a reason to refuse even looking at it..take your money elsewhere they need to be shut down

I love this place! I was just reading some of the reviews. I'm shocked at the reviews that are…read moretalking about poor service. I have been to the store so many times over the years and have never had anything but excellent, service. The staff has always been friendly, knowledgeable and efficient. I highly recommend utilizing their services. For those that have not had this opinion, I'd say give them another chance.

Fast and easy service. Any time I need a fast print,…read moreespecially with projects and resumes they're paper quality and fast service can't be beat. I either put in my order online and if it's less than 10 pages I receive my notification that it's ready for pick up in 30 minutes or so. This location also has several computers that you can also use to either look at documents and also print. They are have an email you can use and send them your documents and they'll print them if you do not wish to use the computers. All around a great place for fast prints.

Guys were great. Brought in a ps5 that was badly damadge. I wouldn't have blamed them if they…read morecouldn't have fixed it, but they went above and beyond. Fix the led light, reworked the disc drive, and got new nails screwed in. IGEEK rules.

The IGeek guys love to solve a problem; they are smart IT techs who are service oriented and…read morehonest. IGEEK makes Battle Creek a better place.

Had to get my laptop repasted and i was on a time crunch. The staff was helpful, knowledgable,…read moreunderstanding and prompt. They were able to fix my laptop same day and at a reasonable price. They understood the request, and even went above and beyond to test (even though i said they didn't have to) the work they did. Now my guild mates will be happy to have a tank for raid tonight. Thank you guys so much!

Geek Easy is awesome! I personally know the owner, Silvano, and he is one of the most genuine…read morepeople you will ever come across. I personally got my laptop serviced there, and the staff there were friendly, the diagnostics didn't take long, and they were prompt. Highly recommend Geek Easy to any individual or business with IT needs!

Great guys fixes my computer within one day reasonable prices very friendly. I'm just wondering if…read morethey moved to another location because I stopped by and they were gone and the place was being remodeled I guess for someone else there was no sign that they moved so I don't know what happened to them.

Kevin runs a great computer repair service and he is way more personable and half the price of the…read moreGeek Squad. He charges so little or says no charge that I usually have to insist I pay him. And he has made house calls on several occasions.

Terry and Darci at CRT are so awesome. I have used CRT…read moreseveral times from buying new office equipment to calling with questions I can't solve on my own. They are always just a call away and always so nice and helpful. I highly recommend them.

Highly recommend! They go above and beyond and don't make you feel like you are a nuisance. I had…read morea very detailed upgrade done at my office and they familiarized themselves with the software and hardware to make sure the transition was smooth. Happy customer here from beginning through the end of project. Definitely will be using them in the future.

This company is good. They attempt to keep the prices that they quote. I will let my friends and…read morefamily know about this computer service. Fixed my problems and explained what they did.

Atrocious! We dropped off our computer here to get an estimate for a cracked MacBook screen (we…read morealready knew the issues and exact problems), after a few days they told us the ridiculous price to replace the part - we decided to not go further and pick up our computer. And upon pick up are now having a mysterious "$75+ service charge" out of nowhere to pick up a broken computer that they didn't even do any work to which they didn't tell us about prior. I've always had a bad taste in my mouth from computer shops but this one tops them all. What a waste of time! Don't go here