Kevin at Kaylee is so knowledgeable, super nice and friendly. He makes house calls as well as…read morealways being at his storefront. I highly recommend him. Scott Miller

Great guys fixes my computer within one day reasonable prices very friendly. I'm just wondering if…read morethey moved to another location because I stopped by and they were gone and the place was being remodeled I guess for someone else there was no sign that they moved so I don't know what happened to them.

Mid-February I was in the middle of completing some billing work that I needed to turn into my…read morebiller and my USB device failed. I began freaking out and quickly contacted a team member at the Computer Guild. I was told to bring my device in and there was a potential that some data recovery could be done but it was difficult to tell before actually getting it into the shop. I dropped it off and was contacted by a gentleman, Joe, he explained that he had been looking at the device for about eight hours and was unable to recover any data. My heart was broken because every document accumulated as an adult has been saved on this USB device. Every progress note for client; every tax return; every billing episode; every credential that I've ever gained; documents from when I was still in college; study guides for state exams that I wanted to keep; client letters; college transcripts; job applications; court documents; invoices and receipts; resumes and cover letters; student loan info; literally everything as an adult has been kept on this USB drive. I essentially explain to Joe that I would come back and pick it up and pay whatever the cost was to do the diagnostic on the USB and didn't hear from him for awhile. Well that evening he called and said that he found a company that specializes in data recovery for USB devices and he said that he already contacted them and they were willing to look at my USB device free of charge and then run a diagnostic; tell us what could be recovered if anything and then also give us a quote. Now, I don't know how familiar people are with great customer service and I can say prior to this circumstance my experience with customer service has been primarily substandard. I was so elated that Joe took the added and truly unnecessary step of contacting this other company. He had no obligation to do so but in keeping with the Computer Guild's mantra, he went above and beyond and performed due diligence by seeking this company out. Joe took care of all of the shipping, all of the communication with this company and sent me a quote. I was hopeful that the quote (because it ranged) I received was going to be on the lower end by the time that the work was completed but it was hard to tell before the company was actually able to complete the entire diagnostic. The company comes back and says that they were able to recover about 95 to 98% of what was on the USB drive but the quote at that point increased exponentially, almost double the original quote. Joe called me and explained. I informed him I was not prepared to pay that amount and essentially told him that I apologize for wasting his time but I cannot afford that. Joe assured me that in no way did this waste his time and he was happy to help. He planned to communicate my sentiments to the company and essentially have them send the USB drive back. I got a call about a day later from Joe saying that he essentially went to bat for me and advocated with the company for them to drop the price to half of what the quote was. I was literally in tears when he told me this because I had already come to terms with the fact that I was just going to lose every bit of data I ever acquired. I was on vacation at the time of this conversation but the company was unable to move forward without payment upfront. Joe again sprung into action and the as able to negotiate the company renting the money until I got back in town. I've never been so pleased with a company in my life!!!! I love Joe!!! And the guys at the shop, everyone was incredibly accommodating and beyond helpful!!!! I'm so humbled and appreciative of them!!! They literally saved my life!!!

If your a smoker dont go here terrible service telling me it needed cleaned when i did right before…read moretaking it in. Yea people smoke but not a reason to refuse even looking at it..take your money elsewhere they need to be shut down

This company is Great! Christopher is who I dealt with when my computer died. He is very…read moreknowledgeable, honest and kind. He did not make me feel "computer stupid" at all. He was able to recover my data and quickly had me back up and running in no time. It was truly a blessing finding Nuwave. There is another computer 'technicians" store in town, but I was treated like I was a big Inconvenience to them and their day. I was so disgusted with them... I walked out their store! They are a Joke and found out later...they lied to me. If you have a computer problem in the Richland / Gull Lake Area in Michigan, I would Strongly recommend that you take your computer issues to Nuwave Home Service located in the center of beautiful Richland, MI. I was glad I did....and I will be back! But hopefully not too soon :) Back-up your files often!

We had a great experience. They answered right away, told us their schedule was pretty full but got…read moreus in as soon as possible. However, they still called when they had a little room in their schedules and came out even earlier. It was also a good value for the service. I highly recommend

Had a problem with water in our entrance cable. Asked for a quote. The quoter said all kinds of…read morethings would be done. Quoted $950. Around $100 for parts. Wrote a quote that lacked details. Agreed. Schedule. Person was here around 2 hours. Called and asked what the deal was. They said 'Oh, we'll take $100 off the bill. And that I should have asked for a time and material quote.'. I thought that is what I was asking. I had no idea they would charge $400/hr for a guy to do little. The electrician who came out didn't know why some things where on the quote since it obviously wasn't a problem. I had worked with Hi Tech at work for years. Not what I would have expected. Just annoyed.

Computer assistance was needed by this no tech person…read more Was so grateful to find help locally by Pro Computer Support (269-350-3250) found in the Mattawan Business Directory. Was dealing with an outdated computer running Windows 8. Technician explained why a new computer was recommended. They ordered the computer, transferred data, installed printer and delivered with instructions, which were very appreciated. What was thought to be a big problem turned into an enjoyable experience. Very pleased with the great personalized service. Highly recommend Pro Computer Support services! Natalie J. Kelley, Mattawan, MI

I was thrilled that there was a computer repair business near Paw Paw. Pete was amazing with my…read moreSurface Pro. He even ordered a special tool needed to remove the screen and when that package was lost on the way to him, he re-ordered it from another supplier! Pete kept me in the loop on status and after doing tons of research and ordering that tool, he found that he could not repair my machine, his fee to diagnose was still $35. I highly recommend Pro Computer Support and know where I will be going if the need arises in the future!

Called these folks to discuss setting up my small business with new e-mail and a new website. Was a…read morelittle hesitant at first given they are very new but spoke with a gentleman named John who was very thorough and professional. He laid out the costs and process in which they would use to set me up and it all seemed very straightforward and affordable. I was blown away at the quality of the site they produced for me for about $500 and on top of setting up the e-mail they also were able to help me order a computer and printer for a much lower price than I expected. These guys really do everything in a nutshell, would highly recommend to any businesses in the tri-state area. Thanks John!

Omega has been great for our company. The are quick to solve our IT issues and always work hard to…read morekeep us up and running!

This is the best wireless communications company ever. They are always on top of the new devices…read moreand are very professional.