Had to get my laptop repasted and i was on a time crunch. The staff was helpful, knowledgable,…read moreunderstanding and prompt. They were able to fix my laptop same day and at a reasonable price. They understood the request, and even went above and beyond to test (even though i said they didn't have to) the work they did. Now my guild mates will be happy to have a tank for raid tonight. Thank you guys so much!

Geek Easy is awesome! I personally know the owner, Silvano, and he is one of the most genuine…read morepeople you will ever come across. I personally got my laptop serviced there, and the staff there were friendly, the diagnostics didn't take long, and they were prompt. Highly recommend Geek Easy to any individual or business with IT needs!

excellent service and prices. I would not hesitate to recommend them. They can fix older or newer…read moreequipment, do not upsell to new machines. Fast service unlike other major chains. This is really a hidden gem in Kalamazoo. If you do not want to be sold a whole new machine, this is the place.

At first this place was the only place in Kalamazoo that I would bring my Mac to if I had any…read moreissues. But since our last experience we will no longer do business with this store. Nor will we recommend it to others. My husband had previously bought a custom computer from World of Cd-Rom so when it was time to get a new one, he took his specs to them to build another one. It has since been over a year and with multiple shipments of sending it back and forth to be looked at and fixed it has not once worked correctly. We have called them, written emails to the owner who personally gave us his phone number and said to "call anytime" has not one time contacted us back. We now are the proud owners of a $1200.00 hunk of junk.

Mid-February I was in the middle of completing some billing work that I needed to turn into my…read morebiller and my USB device failed. I began freaking out and quickly contacted a team member at the Computer Guild. I was told to bring my device in and there was a potential that some data recovery could be done but it was difficult to tell before actually getting it into the shop. I dropped it off and was contacted by a gentleman, Joe, he explained that he had been looking at the device for about eight hours and was unable to recover any data. My heart was broken because every document accumulated as an adult has been saved on this USB device. Every progress note for client; every tax return; every billing episode; every credential that I've ever gained; documents from when I was still in college; study guides for state exams that I wanted to keep; client letters; college transcripts; job applications; court documents; invoices and receipts; resumes and cover letters; student loan info; literally everything as an adult has been kept on this USB drive. I essentially explain to Joe that I would come back and pick it up and pay whatever the cost was to do the diagnostic on the USB and didn't hear from him for awhile. Well that evening he called and said that he found a company that specializes in data recovery for USB devices and he said that he already contacted them and they were willing to look at my USB device free of charge and then run a diagnostic; tell us what could be recovered if anything and then also give us a quote. Now, I don't know how familiar people are with great customer service and I can say prior to this circumstance my experience with customer service has been primarily substandard. I was so elated that Joe took the added and truly unnecessary step of contacting this other company. He had no obligation to do so but in keeping with the Computer Guild's mantra, he went above and beyond and performed due diligence by seeking this company out. Joe took care of all of the shipping, all of the communication with this company and sent me a quote. I was hopeful that the quote (because it ranged) I received was going to be on the lower end by the time that the work was completed but it was hard to tell before the company was actually able to complete the entire diagnostic. The company comes back and says that they were able to recover about 95 to 98% of what was on the USB drive but the quote at that point increased exponentially, almost double the original quote. Joe called me and explained. I informed him I was not prepared to pay that amount and essentially told him that I apologize for wasting his time but I cannot afford that. Joe assured me that in no way did this waste his time and he was happy to help. He planned to communicate my sentiments to the company and essentially have them send the USB drive back. I got a call about a day later from Joe saying that he essentially went to bat for me and advocated with the company for them to drop the price to half of what the quote was. I was literally in tears when he told me this because I had already come to terms with the fact that I was just going to lose every bit of data I ever acquired. I was on vacation at the time of this conversation but the company was unable to move forward without payment upfront. Joe again sprung into action and the as able to negotiate the company renting the money until I got back in town. I've never been so pleased with a company in my life!!!! I love Joe!!! And the guys at the shop, everyone was incredibly accommodating and beyond helpful!!!! I'm so humbled and appreciative of them!!! They literally saved my life!!!

If your a smoker dont go here terrible service telling me it needed cleaned when i did right before…read moretaking it in. Yea people smoke but not a reason to refuse even looking at it..take your money elsewhere they need to be shut down

This company is good. They attempt to keep the prices that they quote. I will let my friends and…read morefamily know about this computer service. Fixed my problems and explained what they did.

Atrocious! We dropped off our computer here to get an estimate for a cracked MacBook screen (we…read morealready knew the issues and exact problems), after a few days they told us the ridiculous price to replace the part - we decided to not go further and pick up our computer. And upon pick up are now having a mysterious "$75+ service charge" out of nowhere to pick up a broken computer that they didn't even do any work to which they didn't tell us about prior. I've always had a bad taste in my mouth from computer shops but this one tops them all. What a waste of time! Don't go here

I went to this shop based on a recommendation. I specifically asked to have a customer-provided 2TB…read moreNVMe SSD installed in the main slot with Windows on it. First visit: Charged me $72.50. When I got home, Windows was still on my old 1TB drive. The new 2TB SSD was just showing up as extra storage. I had to drive back, and they charged me another $145 to finally move Windows to the new drive -- for a total of $217.50. For comparison, another local shop quoted me $100 for the exact same job. When I questioned the price, the supervisor told me "my 12-year-old could install Windows on this computer," which really shows how overpriced the service was. When I picked up the laptop, the technician (Davis) said to me "I hope you don't feel swindled." That says everything. The work is finally done, but I feel significantly overcharged for what should have been a simple job. Would not recommend.

Very good fast emergency service…read more Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

I mailed my ipod to them and they have not given me the diagnostic they claimed they would. They…read morehave been ignoring all emails requesting where it is. I think their business model is to send you boxes to send them Ipods which they don't return to you, but they repair and resell to others (see imods.com their affilate). Very dishonest. This is theft and fraud. Do not send them anything.

I mailed in 3 Zunes to rapid repair for repair in June and then never heard from them again and…read morealready paid for diagnostic service. Their phone number is not being picked up today. In fact, their voicemail is also full. I would love to hear how my items are doing and get some kind of email confirmation that they are working on my case.

They bought the Consignment Shop two doors down and shut it down before paying everyone for their…read moremonies. They just shut the door and kept everyone's money. So frustrating and no phone to call. This one is not working of course. Just so corrupt and no morals! Shame on you Computer Spa!

From the owner: Computer services and repair, all brands, tablets and phonesread more