I had a mission-critical problem and needed a board swapped today. They let me come in the same day…read moreand handled my problem on short notice. I did not get the young man's name who fixed my computer, but I very much appreciate the fast response and service I received today.

At first this place was the only place in Kalamazoo that I would bring my Mac to if I had any…read moreissues. But since our last experience we will no longer do business with this store. Nor will we recommend it to others. My husband had previously bought a custom computer from World of Cd-Rom so when it was time to get a new one, he took his specs to them to build another one. It has since been over a year and with multiple shipments of sending it back and forth to be looked at and fixed it has not once worked correctly. We have called them, written emails to the owner who personally gave us his phone number and said to "call anytime" has not one time contacted us back. We now are the proud owners of a $1200.00 hunk of junk.

We had a great experience with The Computer Guild. Fady was honest, helpful, and professional. He…read morequickly assessed our issue, explained everything clearly, and offered fair pricing without trying to upsell unnecessary services.

If your a smoker dont go here terrible service telling me it needed cleaned when i did right before…read moretaking it in. Yea people smoke but not a reason to refuse even looking at it..take your money elsewhere they need to be shut down

Atrocious! We dropped off our computer here to get an estimate for a cracked MacBook screen (we…read morealready knew the issues and exact problems), after a few days they told us the ridiculous price to replace the part - we decided to not go further and pick up our computer. And upon pick up are now having a mysterious "$75+ service charge" out of nowhere to pick up a broken computer that they didn't even do any work to which they didn't tell us about prior. I've always had a bad taste in my mouth from computer shops but this one tops them all. What a waste of time! Don't go here

Keith was incredibly helpful with solving my communication problem, setting up new computer(s) and…read moretraining me to use successfully! Highly Recommend!

Brought my laptop in for a health check and virus software install. Ray couldn't have been more…read morefriendly and helpful.

I went to this shop based on a recommendation. I specifically asked to have a customer-provided 2TB…read moreNVMe SSD installed in the main slot with Windows on it. First visit: Charged me $72.50. When I got home, Windows was still on my old 1TB drive. The new 2TB SSD was just showing up as extra storage. I had to drive back, and they charged me another $145 to finally move Windows to the new drive -- for a total of $217.50. For comparison, another local shop quoted me $100 for the exact same job. When I questioned the price, the supervisor told me "my 12-year-old could install Windows on this computer," which really shows how overpriced the service was. When I picked up the laptop, the technician (Davis) said to me "I hope you don't feel swindled." That says everything. The work is finally done, but I feel significantly overcharged for what should have been a simple job. Would not recommend.

They do very good work and their prices reflect the going rates for such services. The place is…read moreextremely clean and the people are biThey are anything but rapid though. Update. After the above review the owner called me, apologizing, and offered to make it right. I must say that I was impressed.

I mailed my ipod to them and they have not given me the diagnostic they claimed they would. They…read morehave been ignoring all emails requesting where it is. I think their business model is to send you boxes to send them Ipods which they don't return to you, but they repair and resell to others (see imods.com their affilate). Very dishonest. This is theft and fraud. Do not send them anything.