Great service by Steve, service tech from Jerry's. My older fridge (side-by-side) wasn't keeping…read moretemp (frosting issues). I am thrilled for the professional, knowledgeable, and all at a fair cost to repair. I will be calling Jerry's Appliance Repair for all my appliance repair needs!

Jerry's repair tech arrived as scheduled and replaced the igniter on our gas range. Our oven is now…read moreworking well.

My washing machine decided to flood the laundry room this morning. After I cleaned up the mess, I…read morecalled them to diagnose and fix the problem. I called at 8:30am on a Saturday morning, and luckily they had a technician available. He arrived within a half hour. Took him 15 minutes to get into the machine and diagnose the problem as a cracked hose. He gave me a quote for fixing it, and I approved. Work was done within 1/2 hour of his arrival, and that included testing the washer through a rinse cycle. All fixed, less than 2 hours from my initial call. I could not be happier! I very rarely rate someone 'A' across the board, but in this case I really have nothing to ding them about!

Hours of operation are in correct or owner workers closed the store early. Just drove up as someone…read morewalked out and got in the truck and left hour before stated closing time .

It has been years since I had been in since all my appliance needs had been purchased.Walked in an…read morewas assisted by a nice young man,George.I needed a dryer for a rental property.He was polite,imformative,and not pushy.I took measurements and said I would be back in the morning.I was and my purchase and delivery was handled quickly.The delivery was on time as they called prior.On my returned visit I was happy to see Kevin was still manager.He had sold me thousands of dollars worth of appliances over the last twenty years.It was a very pleasant surprise to see the same pleasant purchasing process and service,and an old friend Kevin who I have always trusted.

I've had two failed deliveries that are of no fault of my own. I was guaranteed by the store…read moremanager (Kevin) that my w&d would be here on 5/8. A couple days after, I received a call from Matt, stating that Kevin did not fullfil my order correctly, and that my w&d would not be delivered on Saturday. He guaranteed delivery by 5/12. On 5/11, I received a call from Kevin saying that the truck is loaded already and I won't receive my delivery on 5/12. I told Kevin I would be in to cancel my entire order because of this blunder. I receive a call from another manager named Adam or Aaron or something along those lines. He apologized and guaranteed I would have my w&d delivered on 5/12 and that they would call an hour ahead of delivery. No one called me and no one showed up.

Complete waste of time. Unable to even recommend another store. Went in to ask about a cook top and…read morewas told there 'nothing they could do' because of the size. That's fine, but when I asked if there was anything or anyone they would recommend, I was told no. Absolute waste of time. Awful experience.

Great company that services what they sell, they sell quality appliances, and have them in stock!read more

This is a large fine Best Buy…read more Parking is easy. In a mall with many other useful stores and places to eat.

This store has the worst customer service I have ever seen. I was told one thing and then another…read morething next time we went. We will never go back there or order online EVER AGAIN!!!!!

My husband and I decided to have a vinyl privacy installed and we went to our local LOWES to…read moreschedule an install sadly thinking if there were any problems with the contractor we would have LOWES support because we were hiring them!! They hired , a fence company out of Indiana, called Render Fences. I apologize for the long post however I promise you is all relevant and accurate!! My experience with RENDER FENCE company has been beyond infuriating and disappointing, Sadly my experience is not an isolated issue. If you search their reviews and people's posts you will see it is an absolutely horrible company. Their customer service is the ABSOLUTE WORST of any company I have ever dealt with! Kara is the project manager we were assigned and she has done absolutely nothing to support us!! She NEVER returns phone calls, I left many many messages for her and she never returned any of them but when I called from a phone number that she didn't recognize she magically answered the phone. I expressed my concerns to her and requested 4 times to speak with the manager or owner which she refused!! She simply said I will get back with you and she NEVER DID! The contractor they sent out no showed on 4 different days! The project was promised to be completed in 2 days, but it actually took 12 days!! The contractor they sent out did not come equipped with the tools needed to do the job, the fence sections are different sizes, the fence was moved and it isn't on our property now, the gate doesn't close, NO CONCRETE was placed outside /around the hollow posts to support them, the fence is sitting on the ground in many many places, it has giant holes around most of the posts where the dirt is caving in because there is absolutely NO concrete on the outside of the hollow poles. The fence lasted 5 days and it is leaning and falling down. I paid $10,000 for this fence and there is absolutely NOTHING done correctly!! It is an absolute train wreck I am positive Kindergartners would have done a better job! Even LOWES states it needs to be torn down and started over! The gate doesn't close at all. The hardware is so scratched up from the gate dragging across it when we try to close the gate! The contractor YOU sent out did not have the tools needed to do the job and used mine. The fence is no longer even on our property!! The sections of fence are all different widths because they put a different number of panels in each section which caused them to end the fence short of the house!! There is ABSOLUTELY nothing done correctly and RENDER FENCE is taking 0 responsibility for the contractor THEY chose! I did not choose them and was not even allowed to know the name of them prior to them finally showing at my house. Most likely because they knew they were not a reputable business and I would find out ! All while this nightmare is going on we are contacting LOWES multiple times a day trying to get support and they just simply do not return phone calls or emails! There has been absolutely NO SUPPORT FROM LOWES (which is who we hired) . We have gone into our local Lowe's store in Jackson mi and spoke. With the store manager several times who just keeps telling us yeah that fence is garbage and needs to be torn down and put up correctly but there isn't anything I can do about it! Lowe's corporate just care either, we just simply are not important enough to get support!! LOWES , a multi million dollar company could not be bothered with this $10,000 nightmare!! PLEASE DO NOT MAKE THE MISTAKE OF TRUSTING LOWES THEY REALLY ONLY CARE ABOUT COLLECTING YOUR MONEY!!! THEY WILL NOT DO ANYTHING TO SUPPORT YOU IF YOUR PROJECT IS INSTALLED INCORRECTLY!!! SHAME ON YOU LOWES!!!NEGATIVE 5 stars is not enough for Lowes.

. I had a 30 inch sink base with double stainless sink. Ordered my countertop with the integrated…read moresink built in. Going into a 30 inch sink base. They gave me a 21 inch sink and after it was installed when questioned they said the contractor only offers them a 21 inch integrated sink. The designer at Lowe's that is what they called the sales person never told me it would only be 21 inches after she knew I hated the split sink and was excited to get a larger single bowl sink. Only thing that showed up on all the contracts were their codes and now they are saying oh well it's your fault for not asking. Yes my fault for not asking but not my fault that she sat there knowing I was going around measuring sinks and saying yes I'll stick with my 30 inch sink base because the sink should be 26-28 inches large. Paperwork says large single bowl sink. Yes a larger integrated sink can be installed just not through Lowe's because their subcontractor only gives them a 21 inch sink. No one at the store or corporate will even try and make this right with me.

10/28/2023 I went in…read moreto see about a sewing machine belt and the man I talked to was incredibly rude and talked to me like I was stupid. He wouldn't even attempt to help me or look up a part for my machine. He kept saying sewing machines weren't worth their time and you can't look up belts by part numbers or serial numbers on the machine. I will never go back and will never recommend them

I called first to see if they were open and let them know my brand and type. Yes they were in and…read morefirst thing he says is "bring it in I'll take a look, we have other shampooed you can trade it in for". So I figure not everyone has great phone etiquette I'll try, HA. I go in and they plug it in and (the motor was sounding horrible!) the motor squeals and he says, it's the motor! Really? As if I couldn't tell. So before heading in I had looked up the motor and knew what I was looking at $$ wise just labor i was curious about and to know that the motor was my only problem. He continues, yeah your motor is shot and unfortunately I worry that if I started messing with this it could break and they don't make parts for these anymore. Mind you my husband bought me this six years ago, yes I know they don't sell them anymore but I have bought replacement parts for this and have had no issue finding them whatsoever! So I told him I looked up the motor and found it on amazon ($33.96) so he looks it up and found it for $47! Of course he said it would be free shipping. What a load of crap! He says I can buy the motor and just pay labor, which is only $49! I said forget it and he threw up his hands and walked away. I was curious if I asked about his products if that would change his attitude. Of course it did and now I know I will never go back. 10 min to remove clean and replace the motor. $35 with tax And I got free shipping (who knew that was available to anyone other than him!) and my shampooed works again. FYI I am a caregiver not an electrician or mathematician or rocket scientist. I did not use YouTube to figure out how to fix my machine. This is not a hard thing to do and done yourself can be much cheaper. People like that prey on the naive. Know your stuff before you head in, and unless you want to put another gold bracelet on his arm fix it yourself. Lastly, if he would have been even slightly nicer, I would have paid him to fix it. Attitude is everything.

I went to buy a vinyl window and asked them to cut it to a specific size, but they told me they…read morecouldn't do it. In general, they have very poor customer service.

A completely awful experience purchasing appliances. I paid for appliances on the 28th of May and…read morescheduled for delivery for the 26th of June. On Friday the 21st of June I was notified that my delivery date was rescheduled for July 1st between 10:30am - 2:30pm. I confirmed the date and time the Friday prior to delivery. On the day of delivery I received a text again confirming the day and time, at this point we got rid of our old appliances to make room. At 2:30pm when the driver still hasn't shown up, I called and was informed that the driver was held up at the house prior to mine, and that they needed 30 more minutes. At 3:30pm still no driver and no communication. My husband called and was at that time informed that our appliances were in a different state all together, that they have just made it to their warehouse and that they needed to again reschedule for the 6th of July. After the 6th without any communication and no appliances, we called again and was then told our delivery date is the 10th of July. The appliances delivery tracker still says our scheduled delivery date is the 1st. Take my warning and save yourself a lot of headaches and go anywhere else for purchasing appliances.

The following week, someone from the company called to inform us the part was in. Although the…read moreservice tech said he could install the part in a week, there was no time available, so we needed to wait an additional week. On the second visit, he arrived with the part. Installed the part only to be told the dishwasher still did not work, and we would need a water pump for an additional #300.00. Needless to say, we are not happy. We did not go ahead with the second part, for a couple of reasons, first, is this really the problem or will they find something else after this part is installed?  Did we need the first part? Second, had we known at the first service call we were going to need $600 work of parts/service, we would not have gone ahead with the first part, instead we would have chosen another option. It is hard to believe a less than 5 year old dishwasher needs both parts. We would not recommend this company. It is very disappointing to contact a service company expecting the "experts" to be able to diagnose the problem. If the service person would have inspected the dishwasher at the initial visit, three weeks later we wouldn't be without a working dishwasher.  Do your homework and read the reviews. I wish we would have.

Called to schedule repair for a Samsung washing machine that was making loud noises during cycles,…read morebut still working fine. According to everything I read it sounded like a bearing needed to be replaced. I called to schedule the appointment, they were friendly and were able to accommodate an appointment the next day. I was informed the fee was $109.00 for diagnosis and travel. I have no issues with that. The issue is that the tech diagnosed it immediately and wanted to replace the inside basket with spinner And tub for more than what the washer cost new when I purchased it 5 years ago, including 120.00 for shipping on a part that they were already charging for, which is also available on Amazon for the same price and free shipping. They also do not apply the diagnostic fee towards your invoice. I will make sure to lose their number!