Knew exactly what to do when washer got stuck between cycles. Showed how to fix it myself if ever…read morestuck again.

You can't ask for a better appliance repair service. Chris from Jerry's Appliance Repair came and…read morerepaired my dishwasher. He was polite, knowledgeable, respectable and fixed my issue within 10 minutes. He arrived exactly at the time they quoted me.

My washing machine decided to flood the laundry room this morning. After I cleaned up the mess, I…read morecalled them to diagnose and fix the problem. I called at 8:30am on a Saturday morning, and luckily they had a technician available. He arrived within a half hour. Took him 15 minutes to get into the machine and diagnose the problem as a cracked hose. He gave me a quote for fixing it, and I approved. Work was done within 1/2 hour of his arrival, and that included testing the washer through a rinse cycle. All fixed, less than 2 hours from my initial call. I could not be happier! I very rarely rate someone 'A' across the board, but in this case I really have nothing to ding them about!

Hours of operation are in correct or owner workers closed the store early. Just drove up as someone…read morewalked out and got in the truck and left hour before stated closing time .

It has been years since I had been in since all my appliance needs had been purchased.Walked in an…read morewas assisted by a nice young man,George.I needed a dryer for a rental property.He was polite,imformative,and not pushy.I took measurements and said I would be back in the morning.I was and my purchase and delivery was handled quickly.The delivery was on time as they called prior.On my returned visit I was happy to see Kevin was still manager.He had sold me thousands of dollars worth of appliances over the last twenty years.It was a very pleasant surprise to see the same pleasant purchasing process and service,and an old friend Kevin who I have always trusted.

I've had two failed deliveries that are of no fault of my own. I was guaranteed by the store…read moremanager (Kevin) that my w&d would be here on 5/8. A couple days after, I received a call from Matt, stating that Kevin did not fullfil my order correctly, and that my w&d would not be delivered on Saturday. He guaranteed delivery by 5/12. On 5/11, I received a call from Kevin saying that the truck is loaded already and I won't receive my delivery on 5/12. I told Kevin I would be in to cancel my entire order because of this blunder. I receive a call from another manager named Adam or Aaron or something along those lines. He apologized and guaranteed I would have my w&d delivered on 5/12 and that they would call an hour ahead of delivery. No one called me and no one showed up.

Great company that services what they sell, they sell quality appliances, and have them in stock!read more

We called Spring Arbor Appliance for service for our washing machine that stopped working, which we…read morepurchased from them. When the service technician arrived the machine started right up. Evidently the washing machine reset itself while it sat for a few hours while we waited for them to arrive. The technician was at our house for no more than 3 minutes, and drove less than 1 mile to get here, but we were still billed the full service call amount for time and labor even though nothing needed to be done.

Ordered computer online, delivery messed up original delivery date. Called suport get Ai response…read morecan't change or confirm delivery. Now scheduling delivery when nobody's home. Never buying online there again.

We recently purchased a Lenovo laptop (we were talked into it) because our old computer wouldn't…read moretake Windows 11. We've had it two weeks and it's been nothing but problems. The Geek Squad had to upload the system twice at the store and I've had it done remotely once since then. Now I have another problem where we can not access certain things on the laptop because we don't have permission and we're not the administrator. I tried the online help from Geek Squad and after 40 minutes the tech helping me told me to take it back to the store and then abruptly ended the session by closing it out on me.

We went into this with so much hope and happiness…read more I ordered a new toilet for my brother and the girl said they would call that night to schedule the installation. Never heard another word for 3 days. Called the store and the customer service girl said "We don't do installations, but subcontract it out to Handy Industries." I called Handy Industries and the first menu option is if it's for Wayfare, Wal-Mart, or Lowes. When I talked to the Handy person, whose English was a second language, he said they would call to schedule the installation within 72 hours. Five days later still waiting for the call. Finally canceled the order. We just don't understand why Lowe's the Home Improvement Store can not install a toilet in over a week.

We recently returned from a three week trip to find a non-functioning freezer filled with rotten…read morestinky meat, ect. The urgency was to get the stinky freezer removed from our home. I called around and Lowes had the shortest delivery time. We went to the Jackson store appliance dept and were greeted by Mike. He was knowledgeable and professional. His service helped us select a freezer I am confident we will enjoy. We highly recommend asking for Mike if he is available. Our new freezer was delivered promptly the following day. *****

10/28/2023 I went in…read moreto see about a sewing machine belt and the man I talked to was incredibly rude and talked to me like I was stupid. He wouldn't even attempt to help me or look up a part for my machine. He kept saying sewing machines weren't worth their time and you can't look up belts by part numbers or serial numbers on the machine. I will never go back and will never recommend them

I called first to see if they were open and let them know my brand and type. Yes they were in and…read morefirst thing he says is "bring it in I'll take a look, we have other shampooed you can trade it in for". So I figure not everyone has great phone etiquette I'll try, HA. I go in and they plug it in and (the motor was sounding horrible!) the motor squeals and he says, it's the motor! Really? As if I couldn't tell. So before heading in I had looked up the motor and knew what I was looking at $$ wise just labor i was curious about and to know that the motor was my only problem. He continues, yeah your motor is shot and unfortunately I worry that if I started messing with this it could break and they don't make parts for these anymore. Mind you my husband bought me this six years ago, yes I know they don't sell them anymore but I have bought replacement parts for this and have had no issue finding them whatsoever! So I told him I looked up the motor and found it on amazon ($33.96) so he looks it up and found it for $47! Of course he said it would be free shipping. What a load of crap! He says I can buy the motor and just pay labor, which is only $49! I said forget it and he threw up his hands and walked away. I was curious if I asked about his products if that would change his attitude. Of course it did and now I know I will never go back. 10 min to remove clean and replace the motor. $35 with tax And I got free shipping (who knew that was available to anyone other than him!) and my shampooed works again. FYI I am a caregiver not an electrician or mathematician or rocket scientist. I did not use YouTube to figure out how to fix my machine. This is not a hard thing to do and done yourself can be much cheaper. People like that prey on the naive. Know your stuff before you head in, and unless you want to put another gold bracelet on his arm fix it yourself. Lastly, if he would have been even slightly nicer, I would have paid him to fix it. Attitude is everything.

The following week, someone from the company called to inform us the part was in. Although the…read moreservice tech said he could install the part in a week, there was no time available, so we needed to wait an additional week. On the second visit, he arrived with the part. Installed the part only to be told the dishwasher still did not work, and we would need a water pump for an additional #300.00. Needless to say, we are not happy. We did not go ahead with the second part, for a couple of reasons, first, is this really the problem or will they find something else after this part is installed?  Did we need the first part? Second, had we known at the first service call we were going to need $600 work of parts/service, we would not have gone ahead with the first part, instead we would have chosen another option. It is hard to believe a less than 5 year old dishwasher needs both parts. We would not recommend this company. It is very disappointing to contact a service company expecting the "experts" to be able to diagnose the problem. If the service person would have inspected the dishwasher at the initial visit, three weeks later we wouldn't be without a working dishwasher.  Do your homework and read the reviews. I wish we would have.

Called to schedule repair for a Samsung washing machine that was making loud noises during cycles,…read morebut still working fine. According to everything I read it sounded like a bearing needed to be replaced. I called to schedule the appointment, they were friendly and were able to accommodate an appointment the next day. I was informed the fee was $109.00 for diagnosis and travel. I have no issues with that. The issue is that the tech diagnosed it immediately and wanted to replace the inside basket with spinner And tub for more than what the washer cost new when I purchased it 5 years ago, including 120.00 for shipping on a part that they were already charging for, which is also available on Amazon for the same price and free shipping. They also do not apply the diagnostic fee towards your invoice. I will make sure to lose their number!

I've been coming up here for years. It is a great hardware store and they always have everything in…read moreit that I need. The staff is nice and friendly and it's very affordable.

Met the new owner he is passionate and excited Staff was…read moreawesome and helpful. I had limited time and was met and helped ASAP. Nice to deal with great people who care.