I gave the company several chances to respond before posting this. I would give zero stars if…read morepossible. I am very dissatisfied with the service. I was told that I needed to get the water off the top of the pool cover and check the water level. But in order to do that we had to remove the cover ourselves which took 5 people and hours of work. My understanding is that cover removal is part of the opening. However we were charged the full price of opening though we did the majority of the work. Secondly, the technicians (only 2) seemed confused about how to open the system. And though we did offer some information given to us by the previous owners on how to turn it on, they were unable to get the waterfall and moat to work. The pool was in working order at closing last season. I told the rep on the phone that this was an infinity pool with waterfall. Someone who is familiar with this type of pool should have been sent. So I am very upset because I was charged $350, did most of the work myself, and the techs put some chemicals and turned some switches. And removed plugs of which it seems we are missing two now from the skimmers. The timers weren't set either and the screws were just sitting there. I do not think that the price is equal to what took place. $350 is the price when everything is done including removal of cover. Now we are left with a half functioning pool and will have to call another company to troubleshoot.  I expect a response from the owner of the company. As a first time customer I am disheartened. As a follow up, I had to call a different company who knew what they were doing and found that plugs were not removed from the moat and the pump was not reversed from winterization.  This is ridiculous. I shouldn't have to pay another company to finish the job.  I would like a refund

From the owner: We specialize in Inground pools, Above ground pools, Hot Tubs, Water hauling and accessoriesread more

This is the perfect place to come and relax! You have the choice between indoor or outdoor private…read morehot tub rooms. Each room has a different destination theme. Staff is awesome, you come in get checked in and they walk you over to the room. You can call the desk to change the temp of the hot tub and can purchase scented oils or beverages before entering. The price for a 90 minute soak is about $95 but if you have loyalty points you can get up to a $65 discount which is amazing .

We have been twice. Once last year, and once yesterday. The first time was perfect. The water was…read moresteaming hot. We had no issues. The rooms are clean, they have good customer service, and have detailed instructions for newcomers. The second time was a bit frustrating. We happened to get the same room as we did last year. The water started out as luke-warm. They said we could call to have the water temp increased, but each time we called, they barely added heat to the water. We called twice. We ended up with a warm bath instead of a steamy hot tub, and that was only at the end of our time. It was a bit disappointing, and the first time was so much better.

Prompt and courteous service. They know their business and make it easy. As a first time pool…read moreowner, they answered each and every question I had for them. Helpful advice from a professional is always good thing. Four stars as they are pricey, but you get what you pay for. Highly recommend.

White glove install of our 18x36 pool with fantastic after sale/ warranty assistance. No large…read morescale project goes without issues, but it's how you handle it. These guys will have you sleeping nicely. Professional, prompt, and accountable. Great group at Polynesian. Highly recommend. .

Between wrestling practice, wake boarding, fishing, and just getting old; I reached a point where I…read morefelt it was time to get my own hot tub. Wanting to buy new and hoping to purchase local, I took a recommendation from a friend to stop in and take a look at what Olympia had to offer. Located on the north side of Angola on the west side of North Wayne it was easy to get in and easy to get to out. Walking in to their store, their show room was a little small and underwhelming, but the sales clerk had a big personality, was very knowledgable, and she helped me find exactly what i was looking for that would suit my needs. They work with several different manufacturers and have a warehouse in Fort Wayne so they have many, many more spas than they have in their show room and they can special order anything from their suppliers if you want to wait. In Angola, I worked with Kelly and she was amazing. From helping a first time hot tub owner learn some of the basics to helping to select the perfect model for me to explaining delivery, set up, and maintenance; I felt great and informed walking out the door. For anyone looking to still buy a hot tub in 2018, they have some great year end specials going on right now and I have no problems recommending Kelly and Olympia to anyone in the tri-state area.

From the owner: Olympia Pools & Spas was established in 1970 by Keith Hoskins after he discovered his passion for…read morebuilding pools. While he was a full-time teacher, Keith built fences during the summer months. He was asked to help build a pool one summer and never looked back, quitting his job as a teacher and dedicating himself to become a full-time pool builder.

We had another company come out to fix a leak. They "fixed" it and within a day it was still…read moreleaking. They didn't seem to want to come back. So we called Glenn's and they came out within a week. Ken was very knowledgeable and found the source of the leak right away! I wish we had called them first! Also, their prices were very fair.

Initial service 8-4-25, here we are 11-11-25 - 3 months later, 4 service calls later with various…read moretechs, and I still have an inoperable hot tub with 2 gaps at the filter.... but they're still "waiting on a part" from Dreammaker........

Do not use this company. I have had them out 2x's for the same issue. They charged me $185 each…read moretime, so $370 has been paid to them. After the 1st $185, tech said it was just a dirty filter. I order a new filter and replaced it. Hot tub still didn't' work. Same issue. Had tech out a 2nd time, in less than 15 minutes, he disconnected the ozone. Another $185 paid. Hot tub is still not working properly. Tried to speak to the owner - JJ. Called and left several messages. Never heard back from him. Called again today, he actually happened to be in the office. Wasn't willing to give me any break on pricing. Even though they had been out 2x's and my hot tub still doesn't work. He also likes to talk over his customers. Would never use this company again. Oh and by the way... Their trip charge of $185 is double what their competitors charge. That is probably why they have openings in their schedule when the competition is booking 2 weeks out.

Very helpful staff. Nice showroom with a few models on display. We are still thinking about…read morereplacing versus repairing our older hot tub. If we decide to replace, we will definitely buy from here . Besides, we love to support a local small business.

Spa World has the best customer service and although I am spending money I enjoy the friendly…read morefaces, acknowledge who I am when I walk in and are very attentive to our needs. I enjoy one of these last small businesses which understands the power of exceptional customer service.

Worst customer service I have ever personally experienced. Literally the only customer that has…read morepurchased Jacuzzi's largest hot tub from them- their most expensive sale - and their follow-up has been horrendous. Lights haven't worked properly for 9 months now and Barry (owner) has promised repeatedly to come fix them. Hasn't happened. Moved homes within first year and needed help moving the hot tub- received empty promises of follow-up for months until my brother and I finally rented a truck with a massive forklift and just did it ourselves. I would STRONGLY recommend purchasing a hot tub from a more reputable dealer in Grand Rapids or elsewhere, or plan on being 100% self-sufficient beginning the day after you purchase. Once they have your money they're moving on to the next customer, and the only way you will even get a conversation with them is to corner them in their store. Buyers beware- you've been warned.

Just a heads up. These are reviews from last owners. The…read morenew owners have COMPLETELY revamped the entire place. It's GORGEOUS..FULL SERVICE FLORIST and GARDEN CENTER. Talented friendly hard working staff. Happy to help you with a truck full of mulch...or whip you up a dozen roses. Prices and quality are top notch.

We have contacted Summit Landscaping to discuss them giving us an estimate for our retaining walls…read more They set a date to come and never showed up. We called back and stopped by to ask them to reschedule. We rescheduled our appointment. After the appointment we were told that we would get drawings and an estimate within a week. After 2 weeks went by, there was nothing so I stopped back by there and was told it would take them a little bit longer due to the design. We have not heard back from them yet. This has been since June what we have been trying to get this project started with Summit Landscape. We have been looking for another company to do the work for us and are disappointed that we could not give our business to a local business.