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Olympia Pools & Spas

4.0 (1 review)
Open • 10:00 am - 6:00 pm

Olympia Pools & Spas Hot Tub & Pool Photos

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7 years ago

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Knapp Pools & Spas - The white line is just a glimpse of the hard water build up that forms a ring at the waterline and what's beneath the algae

Knapp Pools & Spas

(9 reviews)

Paid way more than we should have for a new liner last summer. Took them forever to complete the…read morejob, based on other reviews I guess we're lucky they even did finish the job but it didn't come easily. I don't know how they are still in business honestly. It's now a year later and this was the WORST pool opening we've ever had in 15 years of owning this pool - when in reality it shouldn't have been, given the fact that the liner was brand new last summer and the pool was sparkling clean when it was closed. There is a thick layer of black algae and under it are hard water deposits. (pictures included) We went through a new company this year to open and they assured us the pool was not properly closed (the new company is aware of Knapp Pools as they've had multiple complaints coming from their new clients about them) When they closed our pool last summer they tried telling us that closing doesn't include putting the cover on- it always has in the past. He told us that it only includes chemicals and winterizing the filter. Our pool never received any of the closing chemicals it normally gets when closing so I'm not sure why we paid for closing it at all. To top it off, we were told by the new company that since it was filled with hose water after the new liner it should have been treated for hard water and it never was. There is hard water build up on the brand new liner and it's been over a week and we still can't remove the deposits after various water treatments. There is plenty more that I could add, but if you've read this far it should tell you every reason you should never trust them with your pool care. Total waste of money and time, adds nothing but headaches.

We ordered a cover for our pool for $1600 last September. We have not received our pool cover nor…read morea refund from Knapp. We have contacted him several times and he keeps making excuses. We plan to pursue this, but from what people are saying, Knapp is not trustworthy.

Lakeside Pool Services - We we took over the pool 5 days ago it was green

Lakeside Pool Services

(2 reviews)

Very poor customer service - rude attitude and misinformation. I called and spoke with a women who…read morewas kind and informed me that I could be scheduled within two weeks. I was told a manager would contact me with a date. After waiting a week and not hearing, I called back and spoke with someone new. Sue was curt, and slightly rude. She couldn't find my information at first. And when she did, she told me that I would be charged $175 for the first hour - which. Includes drive time. They are 20ish minutes away so I'd be paying $150 for them to drive to me. This is absurd. I was initially quoted around $200 total. Sue informed me that it could be $700!!! When I asked when I could be scheduled she told me that she couldn't give me a date and it would be at least another two weeks. Very poor experience. I'm extremely frustrated and will be telling everyone I know not to use Lakeside Pool Services

Alan and his crew did a great job on my pool this summer. In fact they are so handy, they have…read moredone other projects around the house during the year. Our pool has aged and was in need of some repairs. Alan was extremely helpful about industry knowledge and the general manufacturing of pools. He was efficient in finding great solutions that were innovative and smart. I would not hesitate to use Alan as my "go-to" guy for repairing and maintaining our property. He is reliable, cost effective and simply a really nice guy.

Olympia Pools & Spas - hottubandpool - Updated May 2026

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