We just left the showroom after speaking with Don Costanza who took his time with us answering all…read moreof our questions, and we had a lot of them. We felt very comfortable here, not rushed. We were shown photos, plans, parts and accessories. The showroom and bathroom were clean. We felt relaxed and not pressured. We're still shopping around but felt good about this place and the salesman.

Definitely helped in a couple of different ways. When they moved my hot tub, even though they had…read morebeen subcontracted by a dishonest moving company, they were courteous and informative. When I had my first issue, they gave me suggestions to try before making a house call. They've made a customer for life.

Mark from Pro Pools LLC and his crew were great! They were friendly, easy to talk to, and did an…read moreexcellent job setting up the pool. Mark is a pro on the bobcat!

Went in for new patio furniture and Joshua was our Rep. He gave us space to browse and once we made…read moreour decision, he made the process and financing smooth. The selection was great, and we were able to take advantage of the Memorial Day Sale, which added more value. Great experience!

I just got my second Evergreen Softub from the Kent, Wa. Store and want to say what a pleasure it…read moreis to work with Jen and Erick. Because of Covid it took a few months to get here, but they always keep me up to date with its progress. The man who delivered it, Steven, was great. He took the old one out and put the new one in. He helped me move a couple of things around so he could get it on my porch. What a gem of an employee they have in him. If you are ever thinking of getting a spa I truly recommend these people if you are in the PNW area. Thanks again for all you do to make your customers happy.

I have spoken to a sales woman named Wendy many times, in person and on the phone. She is one of…read morethe most friendly and non-pushy people I have ever met. She is very knowledgeable as well as helpful. She goes above and beyond for her customers. I would recommend anyone looking for a hot tub or anything related, go see Wendy!

Always great customer service! Super products and appreciate their local touch. Doing business with…read morethem for over 20 years!

Always extremely helpful and courteous. this is my go to place for everything I need for my pool.read more

We bought a 2022 model Clarity Balance 8 brand new. In the first week continued through the first…read moresix months they had to make 5 warranty repairs. Grommets missing from the cover, the lift shock broke, the exterior lighting didn't work (this took them 5 attempts to finally fix), the top panel control failed. The studs that hold the headrests fall out. Things not fixed: the waterfall control isn't installed completely in the shell, I assume it will pop out someday. The exterior cabinet panels screw in place with tamper resistant screws. But the drain is behind the panel and removal is quite cumbersome every six months. The filters are really expensive and are much more difficult to clean than the sales people will tell you. The top is ripping near the handle where you lift it up. This tub was very poorly built, things don't line up well. I'll probably never buy another MasterSpa.

Hassles hassles hassles. Buyer beware. Don't sign contract. Too much money. Xxxxxxxxxxxread more

Ed, I just wanted to…read moresend you a note of thanks. Your team at Hot Tub Outlet is great. From the experience in the showroom, to my many calls with questions, and the installation. Everything was done just as I expected. I will definitely recommend your store to anyone I know looking for a spa. Jim F

This family, owned and operated, business is awesome. The guys that came out were friendly and…read moreknowledgable. They wasted no time accurately diagnosing the problem with my hot tub. They provided me with a detailed list of exactly the parts necessary to repair my unit. When the parts came in, I rescheduled an appointment, and the same guys arrived to fix the tub. At that point, they informed me that there was now a problem with a leaking pump motor. Again, they provided me with a detailed invoice. I am currently waiting on the parts to arrive. Thankfully, I was given the opportunity to speak with the owner. A first class gentleman. Turns out that one of the repair men is the owner's son. Obviouly, the companies run by an excellent business man and also father; as his son was a top-notch repairmen. There's a company closer to me (4 miles) that I didn't hire, because they told me a few things that weren't true (a fucking liar) I am much better off with the Hot Tub Outlet. Needless to say, I give them, my business, and recommendation. Do not waste time calling another hot tub company, even though they maybe closer.

Warning!!!! I bought from here 5 years ago and had a good experience, this is not the same…read moreplace, they must have changed ownership or management. My tub stopped working I called and was given the run around for weeks. Now nothing. No follow up or calls, with the weather I am sure my tub is ruined When I asked to speak to the owner he said owner isn't involved that he was the manager and he would take care of it, When I called other places they were booked and because I did not get my spa from them they could not help until April I called Master Spa the company and while they tried at first to find someone to service they now too have been silent for a week So now I will have to buy a new spa.... Don't believe this place will help you after you buy your spa Go anywhere else. Other places got back to me quickly even though it was not the answer I hoped, they did not leave me hanging!! Stay away from this place..

Went in looking for a three seat hot tub, which they had 1 in stock. Talked with Lynae, about the…read moretub before purchasing. Sat on the fence for a couple of weeks, due to the fact I didn't how to take care of one. When I finally decided to purchase it, they were very quick to take my money. As it has to be paid in full before delivery. I was told they had no deliveries that day, and it would be delivered between 8-9am two days later. When I called to find out what was going on,they said I was the next delivery. They didn't show up until 2pm They left some paperwork for dummies that didn't even pertain to my type of hot tub. I have called them several times with questions and they don't answer the phone. Even left a message for a call back and they never did call me back. So, I have been searching on line for answers I would never recommend anyone to purchase from them!!!!!!!!!

Water Boy Systems did an amazing job with our water softener. We have now had it for a year and a…read morehalf and we absolutely love it. Grant came out (during a snow storm!) for the initial estimate. He tested our water and explained everything clearly. I previously had our water tested by an independent lab and, even though Grant did not know about these lab results, everything he said lined up with the lab results I had. I appreciate the honesty in something that seems like it can sometimes be a shady business. Mike came out for the install. I liked that he came with the right tools for the job and clearly knew what he was doing. He made sure everything was done exactly right and explained the water softener in detail. We have been using them for salt deliveries, which have been on time and reliable. Water Boy feels like a very wholesome and positive family company, which I very much prefer over some faceless corporation with cheesy sales people.

No one beats this company! Service is amazing, my equipment stays up to date, and it's worth every…read morepenny!! Very educational experience... they tested my "treated" city water and it had a scary amount of chlorine and hardness. I purchased a Reverse Osmosis and a softener, my acne cleared up after a couple weeks and my hair is no longer thinning. Love water boy systems!

I can't believe I would be the first review on here for this company. They are an amazing company…read more They put in our pool 39 years ago and the pool has lasted and still going strong. Obviously we have performed the appropriate maintance etc, but we can't be happier with the work they have done for us. Many wonderful summers in this pool.

Customer service is zero. Made appointment for a fall closing THREE months in advance for a…read morespecific date in Sept. They didn't show up at appointment day/time, and was told that if I didn't allow the closing when they came that I would have to wait until November (2 months) for them to come back. The woman I spoke to was rude and refused to reschedule for a time workable for me, saying that their other customers never cared when they came. Well, I want to be home when someone is working on my property and wanted my pool closed in Sept before freezing weather and why I made the appt well in advance. I was rudely told to take the Nov. appt. or get someone else. I got someone else and will never use them again. I suggest you do the same.

So I bought a couch around tax time. It's only been a few months and it's falling apart. We've…read morebeen gentle to this couch and it still broke in multiple ways. "Springs popped out, arm and back boards broken"

I bought a lift chair for retail 799.00 this from a furniture store who claims to be a discount…read morestore. I bought the warrenty that cost 100.00. Im in my 70s. To deliver the chair 20 minutes away charge 100.00 and then just to bring it in my house and set up which took me 10 minutes they wanted another 50.00. So thats 799.00 100.00 for a warrenty which shold have been included, then taxes,100.00 delivery and 50.00 for set up total 1099.00 some discount store. They say oh my bob should be oh my god. Im glad i have a pick up truck that saved me some money. One more thing it was made in vietnam