Went in for new patio furniture and Joshua was our Rep. He gave us space to browse and once we made…read moreour decision, he made the process and financing smooth. The selection was great, and we were able to take advantage of the Memorial Day Sale, which added more value. Great experience!

I went in to the Ft Wayne store to look for a part that goes on the bottom of a tropitone bar stool…read morethat we purchased this summer. A young lady found one piece which was what I needed. I really appreciate the help. Thanks Dick Parks

The go to place for your pool supplies and water testing! We…read morewere having trouble regulating our pool's salinity and alkalinity. So off to Coliseum Blvd we go. Walked in with a few ounces of pool water and five minutes later we had a computer print of our pools needs. Free!! I love free stuff! They keep your results on file so that every once in a while you can retest and see if everything is copacetic! They have anything you need to keep your water healthy! Give them a call if you need anything! The employees are pleasant and experienced.

Amanda is the bomb she is always helpful and very knowledgeable. Love this place thank you again.read more

I just got my second Evergreen Softub from the Kent, Wa. Store and want to say what a pleasure it…read moreis to work with Jen and Erick. Because of Covid it took a few months to get here, but they always keep me up to date with its progress. The man who delivered it, Steven, was great. He took the old one out and put the new one in. He helped me move a couple of things around so he could get it on my porch. What a gem of an employee they have in him. If you are ever thinking of getting a spa I truly recommend these people if you are in the PNW area. Thanks again for all you do to make your customers happy.

I have spoken to a sales woman named Wendy many times, in person and on the phone. She is one of…read morethe most friendly and non-pushy people I have ever met. She is very knowledgeable as well as helpful. She goes above and beyond for her customers. I would recommend anyone looking for a hot tub or anything related, go see Wendy!

Always great customer service! Super products and appreciate their local touch. Doing business with…read morethem for over 20 years!

Always extremely helpful and courteous. this is my go to place for everything I need for my pool.read more

I share similar experiences with both the spa and the dealer we bought from at a spa sale at…read moreFredericksburg fairgrounds. Bad companies attract bad dealers. The product falls apart fast. The replacement parts are overpriced considering they don't last as long as the original. The Master Blaster lasted 11 months. The first replacement lasted 7 months. The second replacement can't be had because it's not in stock. It seems so many people have said online they frequently replace this part so the company can't keep up with demand. For anyone who doesn't know, this is the jet that is suppose to give the umpf to all the other jets. They still work, but not as relaxing. If Masterspa was a good business, they would stand by their product and either replace or refund, without penalty to me. If it had been 3 or more years, I would understand. But it started in the first few months. And the dealer wanted to charge me $245 an hour for travel because he's 2 hours away, and that's not covered by warranty.

Scammers beware! Take a pic of serial number when you…read morepurchase and ask for everything in witting as they are pretty slimy. Promises not kept and they often sell seconds and floor models.

These guys are great. They have helped us out with some random issues, give us suggestions for the…read morechemicals and offer discount cards for frequent purchases.

We love our new hot tub! We chose Hot Tub Outlet because it is a family company. You can see from…read morethe reviews that they will stand by their product and their service.

Warning!!!! I bought from here 5 years ago and had a good experience, this is not the same…read moreplace, they must have changed ownership or management. My tub stopped working I called and was given the run around for weeks. Now nothing. No follow up or calls, with the weather I am sure my tub is ruined When I asked to speak to the owner he said owner isn't involved that he was the manager and he would take care of it, When I called other places they were booked and because I did not get my spa from them they could not help until April I called Master Spa the company and while they tried at first to find someone to service they now too have been silent for a week So now I will have to buy a new spa.... Don't believe this place will help you after you buy your spa Go anywhere else. Other places got back to me quickly even though it was not the answer I hoped, they did not leave me hanging!! Stay away from this place..

POS dealer, lie to you about parts, don't return calls, has really gone down hill when they got…read morebought out

Water Boy Systems did an amazing job with our water softener. We have now had it for a year and a…read morehalf and we absolutely love it. Grant came out (during a snow storm!) for the initial estimate. He tested our water and explained everything clearly. I previously had our water tested by an independent lab and, even though Grant did not know about these lab results, everything he said lined up with the lab results I had. I appreciate the honesty in something that seems like it can sometimes be a shady business. Mike came out for the install. I liked that he came with the right tools for the job and clearly knew what he was doing. He made sure everything was done exactly right and explained the water softener in detail. We have been using them for salt deliveries, which have been on time and reliable. Water Boy feels like a very wholesome and positive family company, which I very much prefer over some faceless corporation with cheesy sales people.

No one beats this company! Service is amazing, my equipment stays up to date, and it's worth every…read morepenny!! Very educational experience... they tested my "treated" city water and it had a scary amount of chlorine and hardness. I purchased a Reverse Osmosis and a softener, my acne cleared up after a couple weeks and my hair is no longer thinning. Love water boy systems!

I can't believe I would be the first review on here for this company. They are an amazing company…read more They put in our pool 39 years ago and the pool has lasted and still going strong. Obviously we have performed the appropriate maintance etc, but we can't be happier with the work they have done for us. Many wonderful summers in this pool.

From the owner: For over 50 years, our family-owned business has become northwest Ohios leader in in-ground…read moreswimming pool installation, service and support. Our expert team of professionals provides the very best in pool installations, but we dont stop there. Our full-service department, water chemistry professionals, and large retail store ensure that you have the trusted support you need to maintain your outdoor oasis. Call Shawnee Pools today for a free estimate!

I bought a lift chair for retail 799.00 this from a furniture store who claims to be a discount…read morestore. I bought the warrenty that cost 100.00. Im in my 70s. To deliver the chair 20 minutes away charge 100.00 and then just to bring it in my house and set up which took me 10 minutes they wanted another 50.00. So thats 799.00 100.00 for a warrenty which shold have been included, then taxes,100.00 delivery and 50.00 for set up total 1099.00 some discount store. They say oh my bob should be oh my god. Im glad i have a pick up truck that saved me some money. One more thing it was made in vietnam

After leaving a very positive review last year it pains me to update this, but based on my…read moreexperience with Bob's over the past few months, I will no longer consider shopping with Bob's and I certainly don't want to encourage others to shop with Bob's given my experience regardless of how well things started. I ordered a significant amount of furniture for my home, my daughter's home, and my wife's office last year. And, as I stated before, I found the sales people helpful and the deliveries positive. But, WOW...Bob's service department is a complete mess. I had a very simple issue with my touch lights not working on a headboard I called about in January. First, they made me wait two weeks for a tech to come out and confirm what I already knew...the control box on the back has gone bad. Then I waited several more weeks before calling to find out when they were going to come out and fix it only to find out the part was delayed. They said they would cancel that order and order it again with a rush and have it within a week and after another two weeks of not hearing from them, I called again only to be told it wouldn't be in until May. Then they decided they would just bring an entire new headboard out, which just seemed silly given I only needed the box on the back, but I agreed and scheduled for today...another two weeks from that call. I was given a 3 hour window, then a message saying they would be an hour later than the window, and then called at the end of the hour later to hear it would still be even longer, which at this point would not work do to evening engagements. At one point, I tried to call and a person answered on their customer service line and proceeded to laugh for several moments before hanging up on me. When I finally did talk with a supervisor, my only resolution was canceling today's headboard and per my strong request, simply have the part shipped to me and I would fix it myself. Of course, no timeframe offered for when the part would get here and at this point I really don't expect it to arrive at all. Bottom line...no matter how helpful the sales staff is and the initial deliveries are, if I can't trust that any issues that come up with my guaranteed merchandise will be taken care of promptly and appropriately, I simply will not do business with them and I would encourage everyone else to think of the long game when making these significant purchases as well. Bob's really didn't back anything up from the initial assurances and guarantees made to me and now I'm simply terrified if anything more significant goes wrong with anything I've purchased from them.