Called and got voice mail. Left message with phone #. One week later no response. This is not a…read moreserious business. Imagin how they would react after they get your money. At least I learned before hiring.

Phil came out right away and made sure everything worked! He was meticulous about finding the…read moreleak, repaired it and then called/text us to assure his work met our expectations!

This guy is a huge joke! Run! Huge scam!! Google his name. He left us with 850.00 loss and a liner…read morethat is to big, he tried to tape it up then after kicking it from one side to the other for three days he put his hands up and a week later he paid us 3175.00 back after paying him 4k and another liner to pull out and discard of! SCAMMER ALERT we're not the only victims if your a victim please contact WNDU Caroline Klapp

Needed a liner replaced. Have not been able to use it due to leaks. Still doesn't hold water…read more Having it replaced in the spring. Definitely using someone else. Went 2 months over agreed finish date. Has the nerve to use a picture of it in his gallery. Trust me avoid him at all costs. Not worth the headache

Prompt and courteous service. They know their business and make it easy. As a first time pool…read moreowner, they answered each and every question I had for them. Helpful advice from a professional is always good thing. Four stars as they are pricey, but you get what you pay for. Highly recommend.

White glove install of our 18x36 pool with fantastic after sale/ warranty assistance. No large…read morescale project goes without issues, but it's how you handle it. These guys will have you sleeping nicely. Professional, prompt, and accountable. Great group at Polynesian. Highly recommend. .

I am a repeat customer. They just opened my pool; I have had their service for years. They do an…read moreexcellent job and we highly recommend them Jim and James MacTavish Three Rivers, MI

From the owner: St Joe Valley Pools is an in-ground swimming pool construction and service company, serving…read moreSouthwest Lower Michigan and Northern Indiana. We specialize in Fort Wayne vinyl liner and Viking fiberglass pools.

He called my job too petty and he didn't need my job. He was very rude and mean and didn't do the…read morework. He has no values to be a business man. I will not recommend but he said he didn't need my work. Wow and a liar also. I didn't get upset until u said no you were not doing the job. I have all the texts and recording of our phone calls. And I can make complaints just like you can refuse customers so I have freedom of speech.

What a wonderful human being kind honest decent loyal Steve told me he would be here at 4:00 and he…read morewas here at 4:00 he opened our hot tub hot springs envoy 2014 check the connection on top of the pump with his channel lock he knew right away it wasn't a air pocket it's the calipers on top of the pumps themselves I bought the hot tub from a company out of Mishawaka The spa guy Robert Everhart he basically took my money and sold his business I'd leave a review about it but he doesn't own it anymore. I'm actually trading my hot tub in I have been lied to ripped off and promised by many many different hot tub repair people Next spring we're going to have him install a pool in our backyard it's been along time that I haven't been taken advantage being a senior woman. Today I woke up & know exactly what we need to do because of Steve. He is the nicest person I have met in a long time and I have to thank him right here thank you Steve we look forward to seeing you next spring what a great guy & thank you for not taking advantage of senior as so many have in Northwest Indiana I promise you won't be let down Dawn Meyers Chesterton Indiana

Fantastic Service, Highly Recommend!…read more Cruz and Jon were amazing! They fixed my hot tub leak and opened my pool in one afternoon. As new pool owners, they even took the time to teach us the basics of operation and maintenance. Super friendly, on time, and efficient. Will definitely use them again and recommend to anyone looking for pool and spa services! Thanks again, guys!

Another day , another review since they want to keep taking mine down and still no Refund…read more Warning: paid upfront, no work completed, partial refund only, and still unpaid as of August 12, 2026. In May 2026, I paid Happy Pools & Spa / Genaro Cruz $2,377.93 through Zelle for a pool salt-system installation (Invoice #5389). The installation was NEVER done but yet my money was spent. After repeated calls, texts, and refund requests, I received only a $1,000 partial refund. Happy Pools & Spa still owes me $1,377.93 for work that was never performed. Whats disgusting is that my situation is NOT isolated. Recent public reviews describe people paying thousands for parts, pool installations, repairs, covers, or equipment; then being met with missed dates, no-shows, no communication, unfinished work, or no refund. One recent Yelp reviewer says they paid $4,050.30 toward a pool and installation and, nearly a year later, had no pool, no installation, and no refund. Another says they paid over $1,000 for parts that were not installed and are now going to small claims. A Google reviewer reports paying $11,000 for a repair project that was started but never finished, followed by no response. There are also recent reports of customers being charged $120 for service without a clear explanation of what work or chemicals were provided. The list goes on and on same scamming MO This is the pattern I personally experienced: payment first, promises and dates afterward, then delays, silence, and having to chase my own money for a job that was never done. I would not pay this company upfront for anything, especially through Zelle or Venmo, unless you are comfortable taking the risk of having limited payment protection. As of August 12, 2026, I have not been fully repaid. My prior Yelp reviews have repeatedly not appeared or disappeared, so I am posting this factual record again: I paid $2,377.93, received only $1,000, and $1,377.93 remains unpaid for work that was never performed And I will continue to show up and report this until I'm FULLY repaid or I'll continue to warn people as i should.

Had an appointment with Chris on 04-07-26 to look at the pool for a new liner replacement. Chris…read morewas nice explained what's was going to take place, gave the quote, and left. Reached out to see what we could do as for payments ( or payment arrangements ), Chris advised he woukd speak to his co-partner and get back to me. At the end of April I reached out in a text to see if there was any update, Chris responded that he would reach out br end of day. WELL, it still END OF DAY ( 06-08-26 )NOTHING but AIR TIME. HONOR, COMMITMENT, YOUR WORD, even LOYALTY. Those words mean NOTHING. It's hard to find a TRULY COMMITTED pool guy these days.. it's personal preference and luck of the draw..

Excellent job. Installed a Pentair pool heater. Were easy to work with and went beyond our…read moreexpectations Highly recommend.

Has not followed through with my weekly maintenance even though I paid for the entire season. In…read morefact, there has been no weekly maintenance. He does not return phone calls or text messages. There is no way to get in touch with James.

If I could leave zero I would. No returned calls. Did not close my pool as agreed upon.read more

I brought in a very old pump lid and basket, plus equally old chlorinator lid ten minutes before…read moreclosing. Nicole graciously told me no problem and proceeded to carefully research what part number the unmarked pump lid was. I was filled with joy to leave with two new lids, thank-you very, very much!

Great place great people they work with you all the time, even when they don't have the product,…read morethey will work to find it for you