Very poor customer service - rude attitude and misinformation. I called and spoke with a women who…read morewas kind and informed me that I could be scheduled within two weeks. I was told a manager would contact me with a date. After waiting a week and not hearing, I called back and spoke with someone new. Sue was curt, and slightly rude. She couldn't find my information at first. And when she did, she told me that I would be charged $175 for the first hour - which. Includes drive time. They are 20ish minutes away so I'd be paying $150 for them to drive to me. This is absurd. I was initially quoted around $200 total. Sue informed me that it could be $700!!! When I asked when I could be scheduled she told me that she couldn't give me a date and it would be at least another two weeks. Very poor experience. I'm extremely frustrated and will be telling everyone I know not to use Lakeside Pool Services

Alan and his crew did a great job on my pool this summer. In fact they are so handy, they have…read moredone other projects around the house during the year. Our pool has aged and was in need of some repairs. Alan was extremely helpful about industry knowledge and the general manufacturing of pools. He was efficient in finding great solutions that were innovative and smart. I would not hesitate to use Alan as my "go-to" guy for repairing and maintaining our property. He is reliable, cost effective and simply a really nice guy.

these guys are awesome!! they helped me last minute way late in the season cleaning and winterizing…read moremy pool... weather has been kinda warm until now and forgot to close it... they helped me so much.... I definitely recommend and will use their services in the future!! so sorry they had to clean my dirty pool

I called around and was given Swimming Kool's phone number for cleaning and maintaining my pool…read more They are very friendly and knowledgable and patient. They will show you how to maintain your pool or you can call them to schedule a cleaning schedule. The company started in 1990 and is family owned and operated. I highly recommend them for all your pool needs. Hours of operation 8:00AM-5:00PM Monday - Friday Also available for emergencies

Has not followed through with my weekly maintenance even though I paid for the entire season. In…read morefact, there has been no weekly maintenance. He does not return phone calls or text messages. There is no way to get in touch with James.

If I could leave zero I would. No returned calls. Did not close my pool as agreed upon.read more

Kalamazoo Pool has been cleaning our pool weekly every summer for 15 years. They've also maintained…read moreall our equipment, replaced our pool liner, and last summer installed a new pool fence for us. Overall we've had a great relationship with this local, family-owned business. In general the pool looks fabulous when they are done cleaning it. More than a few times it has been jaw-dropping sparkling clean. Jan is always responsive to our phone calls with questions and issues. They've responded quickly to a few emergency needs. We've always relied on their knowledge and competence with pool problems. We are pool owners who are smart enough to know we would rather enjoy our pool but leave pool care to the experts. Thanks, Kalamazoo Pool.

Jan and the team at Kalamazoo Pool are great. They really helped to educate me a lot on my pool…read morewhen I first bought my house 3 years ago. They are there to teach you how to do things yourself, or they can take care of everything for you which I appreciate. I'm somewhere in the middle so they price accordingly if I do a lot of the prep work for opening and closings. They also really know their stuff when it comes to pool chemistry and do free testings on your water. Bottom line is I trust these guys and they are the only company that I go to for advice or to service my pool.

Great service and prices. My pool heater went out when we opened the pool this year. I called 219…read moreand they took my information and got me a price the next day. They scheduled an appointment to install it within the week.

From the owner: pool service in the 219 arearead more

Made an appointment and received confirmation but no one arrived ..nor has anyone returned mine or…read moremy husband's phone call or email... Horrible customer service!!!

Played the phone tag game for weeks. They kept saying I'm going to schedule you right now then went…read moresilent. Was finally able to book an appointment and they were a no call/no show. I called several times and just kept going to voicemail. I also left two messages in the chat on their web page and never received a response.

Fantastic Service, Highly Recommend!…read more Cruz and Jon were amazing! They fixed my hot tub leak and opened my pool in one afternoon. As new pool owners, they even took the time to teach us the basics of operation and maintenance. Super friendly, on time, and efficient. Will definitely use them again and recommend to anyone looking for pool and spa services! Thanks again, guys!

Another day , another review since they want to keep taking mine down and still no Refund…read more Warning: paid upfront, no work completed, partial refund only, and still unpaid as of August 12, 2026. In May 2026, I paid Happy Pools & Spa / Genaro Cruz $2,377.93 through Zelle for a pool salt-system installation (Invoice #5389). The installation was NEVER done but yet my money was spent. After repeated calls, texts, and refund requests, I received only a $1,000 partial refund. Happy Pools & Spa still owes me $1,377.93 for work that was never performed. Whats disgusting is that my situation is NOT isolated. Recent public reviews describe people paying thousands for parts, pool installations, repairs, covers, or equipment; then being met with missed dates, no-shows, no communication, unfinished work, or no refund. One recent Yelp reviewer says they paid $4,050.30 toward a pool and installation and, nearly a year later, had no pool, no installation, and no refund. Another says they paid over $1,000 for parts that were not installed and are now going to small claims. A Google reviewer reports paying $11,000 for a repair project that was started but never finished, followed by no response. There are also recent reports of customers being charged $120 for service without a clear explanation of what work or chemicals were provided. The list goes on and on same scamming MO This is the pattern I personally experienced: payment first, promises and dates afterward, then delays, silence, and having to chase my own money for a job that was never done. I would not pay this company upfront for anything, especially through Zelle or Venmo, unless you are comfortable taking the risk of having limited payment protection. As of August 12, 2026, I have not been fully repaid. My prior Yelp reviews have repeatedly not appeared or disappeared, so I am posting this factual record again: I paid $2,377.93, received only $1,000, and $1,377.93 remains unpaid for work that was never performed And I will continue to show up and report this until I'm FULLY repaid or I'll continue to warn people as i should.