The main reason I decided to use Boss is that they claim to support vets. It was time for an AV…read moretune-up.
Website show AV tune-up may include; Check evaporator coil, Lubricate fan motor, Verify expansion valve operation, Clean evaporator drain, Check start and run delays, Clean blower wheel, Adjust bypass dampers, Monitor refrigerant level, Inspect valves, Check and clean drain pans, Clean or replace filters, Adjust operating pressures, Verify proper air handler operation, Tighten electrical connections, Evaluate safety controls, Measure amperage draw, Measure temperature difference, Clean condenser coil, Evaluate vent system, Calibrate thermostat, Check fan blades for tightness.
What my tech did was first got lost with a GPS then only checked the start and run delays. Gave me a quote of $425. for replacing the hard start capacitor, (a $25 to $50 part & about a 15 minute job at most). Every tune-up the was done prior from other companies they cleaned Check evaporator coil, Clean evaporator drain, Check start and run delays, Clean condenser coil, Evaluate vent system, and Clean or replace filters.
When calling to make an appointment, if you like A.I. phone system you'll love calling them. If you hate playing phone tag or have PTSD this is not the company to call. I call them back a day late to speak with a manager, again got their ARTIFICIAL intelligent phone system. ARTIFICIAL Never got through to a supervisor never 24 hours later and still never received a return call from a supervisor.
Customer service score 1/2 star, Work performance 1/2 star.
