Be wary of this company as they are great at sales and the service does not match. I don't mind paying premium rates when the service matches and certainly not my experience. Always, need to replace lots of items and also don't stand by their commitment. Super expensive and not worth the price by any means...lots of better options out there. read more

Very expensive Up charge at every turn I never even had a contract with them and they keep hounding me because my tenant had a contract with them. They charge Chicago prices (more than double) what they should charge... read more

Incredibly helpful, knowledgeable, reliable, and responsive. We've worked with a lot of pool companies in the area and nobody has been as awesome as Rich and his team at Pristine. read more

Great company and have a great honest and loving staff. I was very please with the work they did on my pool and it was very affordable

Pristine Pools have always been quick respond to any problem we had. They did a perfect job with installation and their service department is great. I can't recommend them enough. Hilliard B. read more

I really had hoped that Pristine would be my "go to", professional pool place. Unfortunately, it didn't work out. Here is how my experience went; I emailed them with an issue I was having with my in ground pool. There was air in the pump and air bubbles coming out of the return. They quickly responded to my email and said it would be $140 to come out and diagnose the issue. I paid the $140 in advance and a few days later two men came out. The diagnosis was that I needed a new filter and new plumbing. I soon received an invoice for $2,234.97. I paid that invoice in advance. A few days later two different guys showed up and installed the new filter and plumbing. One "tech" had already left before completion and the remaining tech was in a hurry to get to another job so he left saying he would be back later to finish up. He called later saying he would be back the next day. I could not be there the next day so he returned in the evening to finish the install. After what turned out to be, literally, an all day job, the problem still existed, only a bit worse (more air). He mentioned that a missing o ring on the pump drain plug could be the problem. I was thinking, $2,374.97 later and it was actually an o ring?? The next day I noticed a plumbing leak near a valve "tech 2" installed. A few days later two more guys showed up to "fix" the leak and look at the problem again. They fixed the plumbing leak. They replaced the o ring. No difference. "Maybe a cracked lid", but they didn't have a lid. I purchased a new lid, no difference. Then it was decided that I needed a new variable speed motor / pump with computer. I currently have a single speed motor as it is just a basic pool, no spa, or other accessories to run. Soon I received an invoice for $1601.86 for a variable speed pump / motor. In the mean time I researched variable speed pumps and concluded that I didn't want or need one for my application. Especially since there was no guarantee that this would finally solve the problem. I asked for a price for a single speed 3/4hp pump. They sent an invoice of $1,133.00 for a single speed pump. That is quite high so I asked why. It is because they "would have to order it and pay shipping". It seemed they wanted to sell the "in stock" pump. At that point all communication ceased. Bottom line, I paid for a diagnosis, which was wrong, I paid for equipment that I didn't need and didn't solve the problem and they don't seem to care. Based on my experience and other reviews, use your best judgement. Note, his response will be, "the lady is impossible to please, we did everything". Everything but FIX THE PROBLEM that THEY charged to diagnose the solution for. I have had many tradespeople to the property for various services and not a negative review in the bunch ... until now. read more

I've waited till the end of the pool season to post a review; hats off to all the staff at Pristine Pool. from the installation of a new liner to a few hiccups with getting everything just right - Richard and crew responded in the most positive fashion. this has been a tough year for local businesses with staff shortages, gas price increases, unavailability of materials, etc., but they have come through every time. Highly recommend read more

They bid on a heat pump for our Condo pool.They were give the specific brand and model. They submitted a quote for the unit and received the bid. They Billed us for the model and brand that we requested. They then installed another heated made by a direct manufacture. It is a discontinued model with not as good a warranty as the model we ordered. They also stated that I approved the substitution. Stay away THREE REVIEWS AND TWO ARE BAD read more

In 2021, we acquired a property adjacent to our home in New Buffalo -- with an abandoned and decades-old in-ground pool . Pristine did an amazing job bringing it to like-new condition. Richard, Phil and Heather were responsive, courteous, friendly and patient with all of our questions - which were many since we've never owned a pool. But most importantly, they were extremely professional, knowledgeable, thorough, and committed to restoring the pool to the highest quality possible -- including needed repairs to the foundation, new liner, all new equipment, etc. They always went above and beyond expectations. In addition to quality work, they are wonderful instructors on all things a new pool-owner needs to know. As a result, we go into this adventure of owning a pool with great confidence that the Pristine team are partners with us. read more

We just finished a HUGE 1 year long project with Pristine Pools. Our pool and limestone patio are GORGEOUS. They truly did an amazing job!!! Glenn and Dylan are so experienced and knowledgeable. Jerry, who installed everything, is the hardest working man I have ever met. They also do our weekly service and do a great job. I see that people have written about communication issues. While this is something Pristine could improve on, their work product and work ethic FAR exceed any minor communication issues. I highly recommend them and would be happy to talk to anyone about my experience. read more

The worst company I have ever worked with. There is absolutely no organization, promises are never kept, appointments are never honored. The year they took care of my pool, it was always dirty. No matter how may times I complained, it never improved. I thought I was doing a good thing, working with a local, small, family run business. They truly don't care if the work is done right or not. Never again. read more

I would NOT recommend them to anyone. I don't understand how Pristine has almost 5 stars on Google. We used them for a year (2019 season) and the communication and service was awful! We rent our home throughout the summer and have lost returning guests because our pool looked like a swamp most weeks. They said we needed a new filter which we replaced, but overall they weren't coming out to check on the pool like they said they did. Hire someone honest! read more

I have used Pristine Pools for the past two years to clean and service 4 commercial pools in the New Buffalo area. The do a great job cleaning my pools and are very responsive when there are service needs. I recommend this company if you are looking for pool service. Ted read more

We are very happy with the service that Pristine Pools is providing to us. They have been on time, extremely responsive to any and all calls, and are very professional. Their customer service is excellent and any time I have needed parts or service they have fit me in to their very busy schedule. We would highly recommend Pristine! read more

First Review I have written ever. They (Pristine Pool and Spa) is a very bad company. I could go on and on, like some. The best advise is to avoid, hire honest people. This company ripped me off. Damaged my home and avoided responsibility. read more