My neighbor was having a new pool liner installed. The workers were draining her pool water into…read moremy backyard without my permission. I asked them to stop. My neighbor told them to redirect the water hoses. My backyard is now too soggy to walk through. I called the manager Aaron to complain. He said he wasn't going to do anything about it, that I should gave posted my own backyard with a no trespassing sign, and to " call the police" if I was unhappy. Aaron was rude and unapologetic and I would NEVER do business with his company.

Go see Jeanne! She is wonderful to work with and is very informative. Great prices and…read moreservice....always!

Kalamazoo Pool has been cleaning our pool weekly every summer for 15 years. They've also maintained…read moreall our equipment, replaced our pool liner, and last summer installed a new pool fence for us. Overall we've had a great relationship with this local, family-owned business. In general the pool looks fabulous when they are done cleaning it. More than a few times it has been jaw-dropping sparkling clean. Jan is always responsive to our phone calls with questions and issues. They've responded quickly to a few emergency needs. We've always relied on their knowledge and competence with pool problems. We are pool owners who are smart enough to know we would rather enjoy our pool but leave pool care to the experts. Thanks, Kalamazoo Pool.

Awful place to get service done. Payed a large sum to fix some equipment with which was never…read morefixed. They replaced parts and returned it only for it to still not operate correctly. Brought it back and asked how they determined the fault. They were unable to produce any information regarding their testing process and how they determined what needed to be replaced. They recommended replacing more parts at my expense despite them not being able to properly identify the issues. Reached back out via email and in the store and was blown off trying to find a solution or get additional information or old parts back. Sent them multiple emails and they have ignored all of them. Very shady and will not be doing business in the future.

I brought in a very old pump lid and basket, plus equally old chlorinator lid ten minutes before…read moreclosing. Nicole graciously told me no problem and proceeded to carefully research what part number the unmarked pump lid was. I was filled with joy to leave with two new lids, thank-you very, very much!

Great place great people they work with you all the time, even when they don't have the product,…read morethey will work to find it for you

Pretty good service overall, especially when you see how many pools they work on…read more We've used them for decades and are pleased with them.

I called every pool company within an hour of us when we needed our liner replaced. Pool Pros is…read morethe only company that responded quickly, did Everthing exactly as they said they would, and still continue to deliver after the install to ensure our experience is over the top!! They called before showing up Every Time! They gave us a reasonable time frame, AND delivered Exactly when they said they would! There were No Hidden Cost or BS Charges added at install. When little things came up, they took responsibility, they were honest and straight forward, and customer experience was always put before covering their butt or profit margin!! They had a friendly and happy crew who were willing to accommodate any request with a smile, and there was never a complaint or excuse of being under staffed! I can't say enough about Pool Pros to truly impress the fact that they're a Genuine company, clearly run by Amazing people, they treat their employees just as well as their customers. I was most impressed when the owner showed up to address a Very Minor issue after hours when everyone else was home eating dinner!!! Pool Pros are HANDS DOWN The BEST of The BEST!!!

Mike and Matt did an amazing job laying the tile on our basement floor, they were very careful and…read moreI couldn't be happier. Alissa helped us select the the tile, grout and trim she was extremely helpful throughout the whole process.

This is a fair review of our experience which was not a good one for us. We choose Battle Creek…read moreTile because we wanted to support small businesses. When we first went to BCT in May 2021 to shop for new carpet we met John and he was very nice and very helpful. We were looking to carpet a very small living area, hallway and staircase. We brought samples home and decided on a Milliken Nylon carpet. We set up the measure and they came the following week. We waited a few days for the quote and when we didn't hear anything back from Robin, my husband reached out to her so we could get the quote and get things rolling. When we received it VIA email my husband had to request a break down of material , labor etc. because Robin didn't offer one. We never saw a diagram and I didn't know we should have been shown one. She only sent the cost. When we got a breakdown, we placed an order for a 13ft carpet and a bound edge for the staircase carpet and set up the install for July 12th. July 12th..JT was our installer. JT arrived at 8am with helpers to help unload the carpet from the work van, the helpers left, leaving JT . Our carpet was brought into our home in sections, which I thought was odd because we ordered in a 13 ft roll. They are the professionals so I trusted they knew what they are doing. We ordered the edge for the staircase carpet to be bound. It was not. A phone call to Robin and there were no apologizes, only excuses. She said it was bad communication between us. The bound edge is on our invoice and suppose to be ordered that way. Robin screwed up. So the staircase carpet was delayed. No apologies. July 13.. JT came in the morning to finish up the install. When he left I noticed a seam in the middle of our hallway and a second seam directly down from the first one in our main hallway. I was livid. This is a very high traffic area in our home. It was very visible and there was absolutely NO reason to have ANY seams there. The carpet that transitioned into our kitchen to hard wood flooring we requested to have rolled and it was lumpy and the edging was so uneven it looked horrible. There was a hole in the corner of the carpet going up our staircase where it looked like JT cut it short so he tried to hide it by tucking the carpet into the hole. The carpet was loose in areas and the cuts were uneven in locations by our heaters and by the walls. I called Battle Creek Tile immediately and asked to speak with Robin. She was on vacation. I spoke with another gal in the office and explained the awful install and how upset we were. We spent almost 4 grand on this carpet! She was going to leave Robin a message. That was not acceptable. I took video and sent Robin a ton of pictures. I called and asked to speak to John (owner) because I was so upset. John pulled our file. A few minutes later Robin called me. She was sending someone to our home the next day to asses the problem. Again no apologies. July 14th..Adrian came to asses along with JT. I pointed out all the flaws. I expected Adrian to come take a look and agree that the whole carpet needed to be replaced. She said I would have to take that up with Robin or John she was only here to fix the seams or any other problems. I was on the phone with Robin at that moment while Arian and JT were here. Robin tried telling me there was nothing wrong with the carpet and it could be repaired. I told her you can't move seams and I didn't want seams in our main traffic area of our home!!! Robin was very argumentative and tried talking over me. She finally agreed and said she would get the replacement ordered. Again, no apologies July 29th..I received email from Robin that our next install for the replacement was scheduled for "August 31st". August 12th..I received email from Robin that Milliken pushed production to August 20th.. August 23rd..Email from Robin w/attachment. Carpet was delayed per Milliken. Sept 31st. Adrian and Scott installed replacement and we are happy. I will give them credit for replacing the carpet and say Arian did an amazing job with the second install.

Our pool installation company is out of GR and contracted with Protege to clean and finish setting…read moreup our pool. After just a few minutes on site with Byron and I wish they had contracted with him to do the entire installation. Just a series of little things that made it clear he knew what he was doing more than the original electrician the GR company had contracted with to install the pump and heater. Competitive rates for weekly service going forward, plus open and closing. Has always been very responsive, even proactive in reaching out when needed.

Chad is amazing! First and foremost, he responded right away when I inquired about the service. I…read moresent him pictures of the work in needed done. He came out and gave a quote. He did a great job and even gave suggestions for other things. When there was more work to be done we called Chad and he took care of it. He has a client for life with us! I have had experiences with other handymen and it left me not wanting to trust them again. Chad was genuinely a good guy who is good at what he does. I wish I would have taken pictures of the work he did. I sold the home and I am sure his work was important to the sell.

Can't say enough good things about Chad and his services! He's helped me with numerous projects at…read moremy home. Everything from snaking and unclogging a drain, replacing plumbing for the main bathroom, to drywall repairs and replacement, renovations, painting, tree removal (which was a BEAST of a job). He even helped get a snake out of my house that my cat dragged in!!! And he is scheduled to come back soon to install a tankless water heater. He's reliable, trustworthy, honest and hard working. I can't say enough good things about the quality and care he puts into his work. I highly recommend you save his contact information and give him a call if you ever need a hand.

We found Ziegler Home Improvement on the Nextdoor app. We were looking for a contractor to do…read moreseveral small projects in our home from hanging blinds, putting up hooks, changing out worn out light switches to repairing wall settling cracks to painting. Ryan came on time, worked efficiently and completed all our requests with his expertise and his job knowledge. We never felt we were in his way, he apologized for being in our way. We couldn't have found a better person in Ryan Ziegler. His assistant, Anthony, showed his talent in patching up dry wall and painting. Ryan was helpful in making recommendations for future jobs. We can trust Ryan to accommodate us in our home Improvement needs. Please feel free to contact me for a referral.

Ryan was extremely helpful for the job I needed and was very responsive to the time frame I needed…read moreto get it done. He was careful to evaluate the scope of the project before diving in and gave me multiple options to consider. He was respectful of my home, clean and professional throughout the process, and even friendly to all the people he had to work around. I would hire again without hesitation, and recommend him to anyone who was thinking about home improvement projects in the future!