My husband & I had a very pleasant experience at this location today. Miguel greeted us as we walked in & was very courteous & friendly. We were very pleased with Manager Jesse's assistance in purchasing a new phone. He was very patient & thoroughly explained all the details. Thank you Jesse & Miguel for excellent customer service. read more

RETURN POLICY: All wireless phone accessory and pre-pay phones replenishment sales are final. No returns or refunds. Defective accessories will be replaced with like equipment if within the warranty term and guidelines. So I bought a universal charger for my iphone4s which is the only charger available for sale. SKU# cacchy000043 $29.99 It's supposed to be a 9' coil cord. First of all, it was difficult to plug into the vehicle power outlet in 2 vehicles. 2nd, the cord is so tightly wound that to extend it beyond 12 inches is extremely difficult and puts undue pressure/stress on the cord itself. You can't even plug in to charge your phone and talk. Before I opened the product I read the receipt return warranty and said, "Oh crap". I realize this isn't a verizon wireless corporate store and I didn't have a choice. My area is in the 2nd day of a power failure due to hurricane force winds and I needed to make phone calls. My suggestion is to stay away from Verizon wireless premium retailers, in this case Wireless Plus-123 LC. Big difference from the norm of a corporate store. Beware read more

DO NOT GO TO THIS LOCATION!! They will add on devices to your account and then lock you into contracts you can't get out of. NONE OF THE FREE STUFF IS FREE, don't buy into their scam. When I was there they LOCKED THE DOOR with customers inside and it was mid day! Terrible scammy location. read more

My girlfriend and I finally made the switch to the better network, and the associates at Wireless Plus were extremely helpful with helping us to get it done effectively and efficiently! During our visit we worked with Wesley. He was very knowledgeable and concise with breaking down each step in the process, as well as cost differences and what we could expect in moving forward with the switchover. I felt that he was very transparent about what we would be doing and getting with our new service plans, trade-ins, and phones, which is exactly the type of guidance I had hoped for! We came in with a bit of a trickier situation, requiring the following: - Switchover from AT&T to Verizon (two separate accounts), while retaining phone numbers - Upgrading both of us to new phones each - Backing up and transferring data from each of the old phones to new phones - Trading in old phones + an extra as store trade-in and Verizon mail-in trade-ins - A thorough breakdown of the plan variations and differences, with different trade-in combinations (and the respective effects on our monthly bill) Walking in, we had expected to be at the store for a while, but everything moved along smoothly and efficiently. Will be back for any future needs! read more

This store has the worst customer service and rude sales people. The new hire person who was trying to help me with a phone upgrade did not understand the upgrade process and had to constantly ask the manager(?) for help that caused more delay. The people who work here are not friendly or customer service oriented. We will continue to shop at the Pasadena/Lake store where customer service is #1. DO NOT SHOP AT THIS VERIZON STORE! read more

Watch out for the employees, they Will lie to you to make a sale. If they promise you any kind of promotions make sure to get it in writing because they will surprise you in your future bills. Every couple weeks they have new managers, they will give you the runaround.. I have complimented to Verzion but because it's privately owned they can't do anything about it So today I found out that they got me in a 2 year contract by tricking me, so this is what happened, I have my own iPad and I wanted to add monthly data on it and they said it'll be 20 month no contract, I said fine then they handed me device and said this is for free you can keep it it's a hot spot I said I don't need it I just want date for my iPad and they said oh you can take out the sim card from your I pad and put it in this and it'll becomes hot spot, it's free you can have it. No mention of by taking that they trapped me in a 2 years contract... Stay away from this store everyone from top to bottom are crooks and liars. read more

We went in to our local Verizon to learn about how the upgrades work now and also to check out the new phones. We dealt with WES who was super helpful and informative about the upgrades and products. He was also super friendly to deal with - thanks WES! read more

Jason Seeder assisted me in transferring my phone since I had cracked the screen and ordered a new phone through my insurance. He was so helpful and outgoing! He made my experience worthwhile and I would definitely recommend coming to this location just because of him! 5 stars :) read more

Fraudulent company with crappy employees that will take advantage of customers. Hoping that their clients don't notice an overcharge on their bill, and strong arming them with false claims of promotions, they will sign you into a contract without any regard for human decency. Management fails to take responsibility for their employees' actions and attempts to fluff their public relations with false promises. This is a completely unethical establishment that should not be authorized as a Verizon retailer. Please avoid this branch at all costs and I'd hate for you to end up as a victim to their immoral business practices. read more

read Peter P P.'s review. It says everything that I want to stress out. TABLETS ARE NOT FREE! You are binding yourself into 2 year-tablet-contract which will make you pay $10 a month for 2 years. They will lie anything they could to get you into contract and the first bill will bombard you with extra charges- phone insurance, data activation fee.. etc. My first bill was bombarded with $300. I was lucky enough that I could check my fist bill on the very next day of the contract. I called Verizon immediately and drop all the extra charges and activation fees. read more

This is our second time coming with in a year. We first stopped by to get phones for our kids and a young lady helped us. This is the real reason why we came back to this location. She had provided the best customer service. I'm sorry I don't know her name but I did tell the manager yesterday about my experience with her! My husband and I stopped by yesterday and David helped us. He was great! Thank you David. We will definitely go back! read more

Wonderful service! Came in for an upgrade on my iPhone. Jesse, the store manager, was fantastic! Excellent customer service skills!

Hands down the most seamless experience I've had at a wireless retailer, thanks to an employee here named Brian. I came to this location to transfer services from AT&T, a process I wasn't looking forward to on one of the hottest days of summer! My dad and I had three lines to transfer and needed to activate his new phone. Brian went out of his way and did a bunch of extra work over the course of 2.5 hours to get us the best deals and save us money and time. If you go here and want top notch customer service, ask for Brian! read more

Jason helped us with all our phone needs. We came in our 10 am and he helped us with everything. All the employees are awesome. But Jason and Tony were the best. read more

This is the second time that I visit this verizon store, Westley was a great help, he gave me a lot of information, and we had a good conversation too. Thank you Westley, you are a great sales person. read more

Anthony helped me with the problem I was having with my new cell phone. I need to say that he was extremely knowledgeable, courteous, and helpful! read more

Just left the store. Tried to exchange an accessory I purchased online from Verizon..unfortunately, the dales rep said I couldn't; however, this wasn't the problem. I was in there for about ten minutes and the entire time I was in there the store rep kept picking his nose...and not discreetly either. He kept hovering and digging at his nose ...it was really gross! Made my stomach turn! If you don't mind boogers with your purchase shop here!! read more

It was so great to have Brandon in la crescenta help me with my phone. He was very patient and very knowledgeable.

Go see Brandon at Verizon in LaCrescenta. He really is the best. I'm a senior and he was so patient, answered all my questions. Fixed everything, even got the senior discount. YAY.... read more

This place sucks. Refused to sell me a phone because they were closing in twenty minutes. Didn't know closing time actually meant "give or take an hour" read more

This location was very helpful! Nairy was very patient and helped me with picking up a new phone, transferring all my data to it, and picking out cases and screen protectors. Great experience over all. read more

BEWARE OF SALESMEN!! Free NEVER means FREE! I went into the office to replace a phone. Whether thru insurance or upgrade... The salesman tells me my monthly bill is too high and he can lower it!! I said great!! After a few min of him on the computer he says he can lower my bill from around $240 a month to $190 a month( 2 phones). After a few min he tells me I'm set, then proceeds to get me an upgrade for my phone that I needed to replace... After a few more min, he tells me were almost done!! Then he says.. Oh BTW to get the lower monthly price i have to give you a FREE tablet!! I said I DONT NEED ONE, and that I already have one from Verizon from the year before. That one I didn't need either!! He said I have to if I want to lower my bill!! I finally said OK.. But i DIDNT sign any paperwork. A month later I find out I'm getting charged $20 a month for the tablet, and $10 a month for insurance. THIS WAS NEVER brought up to me! I had 14 days to return it but I didn't know I was being charged monthly!! It's now gonna cost me $350 to pay off the tablet I'm never gonna use!! I can't wait till my contract ends with Verizon! read more

NOTHING good comes from poor communication. Ironically for a communications retailer, the personnel at this store are fluent in purposeful misdirection. I received the wrong phone because the one I had ordered was given to another customer. When I tried to remedy the matter, the dude with the black painted nail polish, aka the manager mansplained I was receiving subpar service because I had an outstanding bill. I hadn't paid the bill because I received the wrong product. And this circle of time suck went on for weeks. No follow-up after repeated callbacks. I stopped trying to correct the issue because I was tired of being berated by the manager in front of the all-male staff. With so many choices available, avoid this retailer! read more

I would like to give some big praise to one of the best Verizon employees I've ever encountered. I was helped by Ruslan S at the Verizon store in La Crescenta. He was not only knowledgeable but put me at ease for the second time that I've been to the store. I've had lots of issues with cell phone companies but this one was one of the best experiences I've had. read more

Where do I begin?! Had a really rough day after loosing my Note 8 yesterday, I walked in to the Verizon store today and was greeted by Miguel and David. These two guys are more than amazing and helped me out so much. I walked out with a nice Samsumd watch which didn't cross my mind getting, but I did. Most importantly I left the store cheek to cheek and couldn't be more thankful for their kind services. I would recommend this store and Miguel and David for their wonderful services. THANK YOU SO MUCH!!! read more

Wow. I wish I could give this place 0 stars. Just had the worst customer service ever. Went in because my mom had a broken S6 phone and we wanted to transfer her data to an old S4 phone. The girl who was helping us had a rude tone since the beginning which got me ticked off from the start (I have work experience with customer service). Anyway, she says that because we are on a Edge Plan, in order to change the device it will cost over $400. I was translating all of this to my mom in Korean, but I thought it would be better at that point if we just go to the Verizon store in ktown with korean service (where we originally bought the s6) so that my mom and dad can understand what's going on fully. But then the worker starts raising her voice and explains to me about the price to change the device AGAIN (like girl, I understand what you're telling me already). And then the woman manager steps in and raises HER voice now, explaining the SAME SHIT again, and how whether I go to a Korean or english store the situation is the same (which I know), but I wanted to hear more details from the korean Verizon store...why don't these people understand what I'm trying to tell them? The workers here have no idea what proper customer service is. I can't believe even the manager has no idea how to properly talk in a calm professional voice. When the manager started cutting me off to explain the same shit I know, I even noticed other customers looking uncomfortable. Avoid this Verizon location. Go to the one in La Crescenta for MUCH better service. *Updated Review* Went to the actual Verizon store in ktown, found out the foothill location is NOT an actual Verizon store. Notice the "wireless plus" in its name. And they LIED to us by saying we need to pay $400 to switch device. At the actual ktown store they said that's BS. DO NOT GO HERE. read more

David was great, he helped me with the new phone and will be coming back for a tablet.

Best store in town, Nairy was very helpful and knowledgeable. We recommend this store to anyone looking for a new phone or tablet.

So much for free tablet promotion. I asked 3 times for sure it's free. Well. I ended up with extra $27 per month for the tablet and monthly usage line charge from Veeizon. Stay away.. I should have read the review before going in there. read more

Easy, quick, and friendly! A very spacious and clean store, the layout guides your eyes to whatever products you might find yourself looking to buy. Of course, that's not even too important when you have helpful staff greeting and asking what you need the moment you step into the store. I went in for a sim card replacement and Jason made my experience painless and simple. Would lose my sim card again 5/5 read more

I went in for the almighty phone upgrade; Nate & his coworker (name starts with an "i" ) where both SO extremely helpful. The next day I noticed one of the phones wasn't showing the new number and I call the store and Mr. i was busy with in-store clients. Once he was done with them he called me back and walked me through everything to get the number set up. Extremely excellent service. Good guys. Thanks! read more

Not closed. I was here today. I bought a car charger about a year ago. I have had to replace it several times. I went in today to get a new one. The guy looked up my account and said. Ooow... uhhh yeah nothing we can do about replacing it. You can buy a new one. Why would I buy a new charger if the last 3 sucked. Poor customer service. Not helpful at all. Look for another store. read more

Reviews for this location are a mixed bag, not really sure if people are upset with Verizon as a company or this particular store. I can second what others have been writing about Brandon, he was very knowledgeable, truly helpful and patient. read more

I just went here to check up the planes before switching the carrier. The employees are very friendly and nice.

Came in to the wireless plus in LA CRESCENTA and got amazing service by hunter and miguel. They helped me transfer my phone. Next time have an upgrade I'm definitely coming here. 5 star customer service read more

Poor customer service and extremely rude and unprofessional staff. I would never give these guys business. I ordered 3 phones from these guys to keep my business local. One arrived early and the other 2 got delayed by 3 weeks. They would not release my phone to me until all 3 arrive... Not even verizon corp has such stupid rules. I had to call the store 4 times and they keep telling me that they would speak to the manger and call me back but that never happens. Don't waist your money on this premium store. Stores like these need to go out of business to make room for businesses that care about the community. Hope they read my bad review and the others posted by individuals that got screwed like me. read more

Miguel has great customer service and goes above and beyond his best to make sure we leave happy. He is very great!

Came into the store for some info and Jesse helped me out upgrading me to the iPhone 11 he transferred all my info and set me up with a case and wireless charger . He's very knowledgeable and helpful read more

This location has the worst employees horrible customer service they don't care about what you want all they care about is their commission do employ a bunch of Mr. and Mrs. know it all's that have nothing but an attitude problem. Would never give them my business I rather travel 100 miles to get Customer Service somewhere else than this place try to give my local Verizon store business and that's what I get read more

ZERO STARS! terrible terrible service. They will upsell you anything then charge you ridiculous fees on your bill without telling you. Then, when you go in to complain, the RUDE man with the scar on his face will come at you like its your fault. I am so upset with verizon. Close this store, because your customer service is terrible. How do you plan on keeps customers happy when the people who work here are completely rude. Will never be back. read more