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    Verizon

    4.2 (6 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    1 year ago

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    Verizon S.

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    3 years ago

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    Verizon S.

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    4 years ago

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    Ask the Community - Verizon

    AT&T Store

    AT&T Store

    (26 reviews)

    $$$

    Lake Houston

    The young lady that helped me was awesome, I needed a replacement screen protector for my phone but…read moreAT&T did not carry the one for 14 pro anymore. I had been through several stores that simply turned me away with the info that they no longer carried it. And that I'd have to contact them myself. She is the only one that offered to help me with a cheery deposition. This was the one in Kingwood Texas. It's ordered and on its way to me, she even offered to put it on for me, when it comes in.

    Sorry to say my iphone was stolen at the Las Vegas airport- I believe taken from my backpack. I…read morespoke to the staff at the lost & found, filled out the form and stayed in contact with them. I called my Iphone, thanks to strangers help, but it just went to voicemail. You can relate when I say this was a stressful way to start my trip. Then I discovered they hacked my paypal account, so went through the roller coaster of texting paypal, and realizing I wasn't getting my iphone back. When I returned home, I immediately went to At&t store in Kingwood & Lake Houston Parkway. They quickly had a new iphone in my hand, along with restoring quite a bit of my data. Nothing like moving on- and making the best of things!!! I want to let everyone know the 2 people that made this possible:Christian Alvarado and Mitch Scandole. They lifted my spirits, and made the best of moving on, with a new phone. I sincerely appreciate their wisdom, as I could not have restored the data without them.

    T-Mobile

    T-Mobile

    (4 reviews)

    $

    The only reason, I am giving this specific T-Mobile even a star is because the staff that I dealt…read morewith were super polite. However, the store itself needs an improvement in their management. They need to reassess what tactics they use to bait in customers, and avoid giving them misinformation that they cannot follow through with and waste my time. My advice is to avoid this store at all costs unless you want to waste your time and be lied to. MY EXPERIENCE: On Monday (May 13, 2019), I was approached by a sales person about a promotion that was running until the day before, but they are the only store that are still running it. The promotion was to get an iPhone XR for trading in the phone and adding a phone line for $20/month. At first I was skeptical (I should have went with my instinct), but my mother convinced me into going in and at least hear what they had to say even though we were rushed. We came in, got all the price quote for a final bill and were reading to trade in our iPhone 6S for X amount of dollars additional. Right when we were ready to be checked out, the staff member said that their manager informed us that the promotion is now over, and to come back Friday when that specific promotion will be reactive. Even though our hour was wasted, we were happy to know that we would still get the promotion on Friday and would be willing to drive down over an hour for it. She gave me her personal phone number to contact her to make sure everything was good to go before I made the drive. Friday came along (May 17, 2019), I contacted her around 10:19 AM to make sure everything was in order. She informed me that yes and that she would have the phone ready when she came into work. I confirmed that we were getting the same deal (adding a line $20/month, 4 accessories, and the new iPhoneXR) for trading in our phone and she confirmed. Then at 11:06 AM, I receive a personal text saying that now the manager informed her there is a new promotion that the device requires a port in from another carrier and started defending that she just said a new promo was starting. Bottomline, I respect her for informing me well in advance that I won't be able to get the deal I was told I was going to before I drove over an hour for this only to be disappointed once again. However, this management seriously needs to train their employees to have the correct information at all times and not to lure customers with false hope and incorrect information. IN SHORT, THIS STORE WAS AN ABSOLUTE WASTE OF MY TIME AND ENERGY.

    My husband and I came into the store in the deerbrook mall to get the buy one get one free…read morepromotion on the 20 note. Derek and Tyren were extremely patient, professional and helpful. They explained everything about plans thoroughly to help us switch from prepaid to post paid. They were very hospitable as well. (I'm pregnant and needed some water immediately). I asked Derek if they had water and he informed me due to COVID protocol he was not allowed to give it to me from the store. But he promptly walked all the way to the food court and got me some water on his own accord. My husband I truly appreciated that kind gesture. He wasn't required to do that. He took initiative and extra step to provide me with what I consider great customer service.

    Verizon

    Verizon

    (11 reviews)

    $$

    Kingwood

    I visited the Verizon store at 712 Kingwood Drive to inquire about a possible phone number change…read moreback at the end of Feb. During and after this visit, significant issues arose: - I was not informed that an additional line would be added to my account without proper explanation. - The representative used an incorrect EMEI number, which negatively impacted my account And was for a camera I do not have, which I also was not informed about. -my services were changed without my understanding and in a way that costs more for fewer services, which I was not informed about. The lack of clarity regarding how these changes would affect my service and billing led to confusion and financial distress. I expected better communication and accuracy from this location As a Verizon Representative!!!!! - When I returned, the associate instructed me to contact customer service instead. - After I sent an email regarding my concerns, I received a call from Dan, who identified himself as the store trainer. While he offered to access my account, he did not offer to provide a resolution for the issues caused by the store, recognize the impact of their associates on my account and finances, or even apologize. Instead he assured me they have 100% customer satisfaction--which clearly is not the case!!!!!!!!!

    Daniel and Cassidy handled all of my questions and concerns regarding my account with…read moreprofessionalism and courtesy. They were so kind and knowledgeable. I felt I was listened to and my issue at hand was handled. I appreciated their customer service. I would recommend this store to any existing or new customers.

    Verizon - mobilephones - Updated May 2026

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