I had a appointment scheduled. I waited around for one of the 5 employees to acknowledge me. They…read moreall walked by me and stared out the front doors. Finally I tracked someone down that would actually make eye contact with me. I needed to drop off my phone for a previous trade in. They told me they could not help me. He didn't even look up my account or exert himself to attempt to try to help me. He told me that I would have to find a corporate store and there aren't many left nationwide. Or call Verizon Wireless customer service. What is the point in a Verizon store if they cant help customers. What are they getting paid to do? This is beyond frustrating. This was the second store I went to that has Verizon advertised on the outside of their building but they could not help me with a simple trade in. Horrible customer service, I will never step foot in this store again. Huge waste of time!!

This is a Verizon SCAM and FRAUD! In July, a young man, Vovaughn, knocked selling new Verizon home…read morewireless internet in Whitefish, MT. He was very clear that if I changed to this new service, I would pay for months 1 and 2, then receive months 3 and 4 FREE. He then ordered the wireless device and it arrived in a few days and works well. I paid the bill for the first 2 months. Verizon continues to bill my account for the "Free" 3rd and 4th" months. They terminated my service and refuse to answer when questioned about Vovaughn's promised Free service. Transferred to a noisy call center in Philippines, I am suffering without home internet and lack of any response about their Verizon Salesman.

After waiting 1/2 hour on Saturday afternoon without anyone acknowledging my arrival I left and…read moremade an appointment for 2:00 Sunday. It is 3:00 Sunday and I'm still waiting, watching the two employees try to manage a crowd of customers. Ridiculous.

Store Representatives and management need retrained in customer service .very awful service …read more Nearly 1hour and 30 minute wait . They never acknowledge My mom and I but acknowledged another customer and helped them by skipping us . Then we asked if they could help us to pay our bill to be told use kiosk which doesn't work and then they told us to wait while they talk to there manager. Upon returning from said manager we were told it would be a 30 minute wait. Just to pay our bill . Manager was supposedly in a meeting. Meeting should be scheduled after business hours on company time not customers allotted time . And why does a manager need to do the bill when clearly all Representatives are trained to do so!

After spending so SO much time on the phone with AT&T, trying to get a new phone, I decided to walk…read moreinto an AT&T store and do things the old fashioned way. I should have gone this route from the beginning. Jason was very nice, helpful and I was able to get what I needed. Strongly recommend purchasing directly here. I think it IS a 1 man show, though, so be a little flexible if there are other clients. As was the case when I first arrived. No biggie, I just asked if I should come back, and ran a couple errands, came back, and, like I said - viola! Jason was able to get everything I needed done, and he was friendly and nice.

Total rip-off, misleading. Will say anything to get the sale but the contract says different.read more

James did an outstanding job with trouble shooting and fixing things on my new phone. I am awful at…read moretech/phone issues etc and he patiently and competently took care of everything for me. Thank you James! All the young men in the store were very courteous and helpful. Five stars

Worst Verizon Store EVER!! They signed me in ( so they said)…read moreChecked with rep after 30 min. I wasn't on their list. TERRIBLE!!!

Had my laptop battery replaced on my MacBook. They did a great job with the battery replacement amd…read moremy laptop is working well now.​

We took our cell phones in and signed up with Red Dot for service. It was very fast and easy…read more Later we tried to cancel with Red Dot and called Radio Active for account number and how to cancel. Radio Active was not very helpful with the cancellation and we ended up just getting a different number. Radio Active was quick to take our money to sign up but when there was nothing in it for them there would not really help. Poor customer service.

Total scam artist ,just want to steal all ur money for dial up speeds. Tried to up sale me to…read more500mpbs speed for 80 dollars after a just told them vero offered me 2500mpbs speeds for 80 dollars....

So on October 30th 2025 i spent about an hour on the phone with spectrum customer service updating…read moremy account and getting my bill reduced. I have just Internet through them that is it. I have been with them for over 20 years and been fairly happy with their service. Now the updates to my account required a new modem, Which they shipped me. I installed the new modem set up the iternet and everything was fine. I went to the local store to return the old modem and router they shipped (that i did not need). The guy in the store offered me a free tv package, I declined the free TV package he offered, But he still added it then said he could not remove it, But that it was free and not to worry. When i got home i got an email showing where he removed all my services and then readded them which changed the bill from what i set up the previous week, and added almost $40 to my bill. I had to call customer service to get it all straightened out. The customer service rep was helpful (the one on the phone not the store) Got my account corrected and reduced my bill even more for the trouble i had at the store.