I have never had better service at a Verizon store, and have been a customer for the last 10 years…read more Sej was great. Super helpful! The fastest service ever! We came in to upgrade our phone from the 6 plus to the iPhone X before we headed off to Glacier and other national parks. We expected 1-2 hours, but it was less than 25 minutes start to finish. What did I learn today? Sej needs to be promoted and lead corporate trainings for customer facing employees on how to be efficient and friendly.

I had a appointment scheduled. I waited around for one of the 5 employees to acknowledge me. They…read moreall walked by me and stared out the front doors. Finally I tracked someone down that would actually make eye contact with me. I needed to drop off my phone for a previous trade in. They told me they could not help me. He didn't even look up my account or exert himself to attempt to try to help me. He told me that I would have to find a corporate store and there aren't many left nationwide. Or call Verizon Wireless customer service. What is the point in a Verizon store if they cant help customers. What are they getting paid to do? This is beyond frustrating. This was the second store I went to that has Verizon advertised on the outside of their building but they could not help me with a simple trade in. Horrible customer service, I will never step foot in this store again. Huge waste of time!!

Thank you Brandon for great service today ! You were so careful and considerate in trying to make…read moresure that I wouldn't continue to pay for services I no longer need ! Really hoping for a decreased cell phone bill in 2022 !!

Extremely disappointing experience with this AT&T store and the lack of ownership surrounding an…read moreunresolved refund for my elderly parents. My parents have been waiting since June for money AT&T owes them. They have made several trips to this store and have repeatedly been told the refund would be sent. It is now late September, and they still do not have their money. Today, I spoke directly with the assistant manager, Brian, on their behalf. He told me that Finance has all the information needed for the refund and that he has done everything he can. He then said it was no longer his responsibility and directed me to call 611. That is precisely the problem. Customers should not have to figure out which part of AT&T is responsible for fixing an AT&T problem. My parents are elderly and live on a fixed income. Unexpected charges and months-long delays in returning money owed to them have a real financial impact. After multiple visits and months of waiting, directing their daughter to another phone number rather than taking ownership of the issue is incredibly frustrating. I am not expecting a retail employee to personally control AT&T Finance. I do expect a store that has been involved in an unresolved issue for months to advocate for its customers, escalate appropriately, and help see the matter through rather than simply saying it is someone else's responsibility. AT&T needs to do better, particularly when dealing with elderly customers who have already spent months trying to recover money that belongs to them.

Very easy to make an appointment online and Angel called me back to confirm. Angel had my wife's…read morephone up and runnin. I strongly recommend this store for all your need.

Had problem with a new phone less than a month old. Tyton went above and beyond to help me with the…read moreproblem and helped navigate the Verizon help desk! Had to get another new Iphone and he did all the transfers for me! I will always go to this Verizon store for any upgrades! All working there have great work ethics! Thank you again!

Joe knows his stuff, was able to diagnosis and repair my XS Max within 60 mins. Frozen screen was…read moreit and the previous fix I had done was not done correctly. Joe exceeded my expectations. Thank you!!!

Joe was friendly, professional and fast(!). I went in with…read morea smashed phone screen and Joe had me out of there in under half an hour and at a very reasonable price. I hope I don't need his services again, but if I do, I'm bee-lining to him. I'm also very happy to support a locally owned business, especially if it's a one person operation (as his seemed to be).

I've had Spectrum Internet since 2020 here in Kalispell. Its been reliable and fast with really no…read moreissues until Monday of this week. All of a sudden on Monday, I started experiencing intermittent outages. I run a business out of my home, so this was a real problem. I called the 800 number. First of all Customer Service was really outstanding. Personable, friendly with their "thanks for being the best part of Spectrum" end of call tag line. she dispatched a Tech Simon out here within the hour. He tested a few things, replaced a few connectors. all was good. then of course after he left, it wasn't. I called back - again, great customer service. I did my part - replacing my modem (with a free one from the Spectrum Store), I replaced my Google Mesh Wifi network, and confirmed that the issue was on more than one device. Anyway, today the second tech - Tyler, came out to assess - again within an hour of my call. he tested everything, ended up replacing my modem again and - get this - he re-ran the entire Coax cable under my house. He made running that cable looks about as easy as me lacing up my shoes. So Now, my internet is blazing fast - 500mb down, no more intermittent outages. A Great Company isnt about perfection - its about knowledgeable, respectful people who act with a sense of urgency and kindness. Thats who Spectrum is. I spoke with 5 different people (2 Customer Service, 1 at the Spectrum Retail store and 2 Technicians) and I can say this every touchpoint within the company is Outstanding. Thats a testament not only to the people who work there, but Management as well. Two Thumbs Up and 5 Stars.

Total scam artist ,just want to steal all ur money for dial up speeds. Tried to up sale me to…read more500mpbs speed for 80 dollars after a just told them vero offered me 2500mpbs speeds for 80 dollars....

After spending so SO much time on the phone with AT&T, trying to get a new phone, I decided to walk…read moreinto an AT&T store and do things the old fashioned way. I should have gone this route from the beginning. Jason was very nice, helpful and I was able to get what I needed. Strongly recommend purchasing directly here. I think it IS a 1 man show, though, so be a little flexible if there are other clients. As was the case when I first arrived. No biggie, I just asked if I should come back, and ran a couple errands, came back, and, like I said - viola! Jason was able to get everything I needed done, and he was friendly and nice.

Total rip-off, misleading. Will say anything to get the sale but the contract says different.read more

For our business they have definitely come in handy! Every time they come to our business there are…read morevery polite, professional, and very knowledgeable! In our line of work with there help makes our job much easier! Thank you!!

We took our cell phones in and signed up with Red Dot for service. It was very fast and easy…read more Later we tried to cancel with Red Dot and called Radio Active for account number and how to cancel. Radio Active was not very helpful with the cancellation and we ended up just getting a different number. Radio Active was quick to take our money to sign up but when there was nothing in it for them there would not really help. Poor customer service.