I had a appointment scheduled. I waited around for one of the 5 employees to acknowledge me. They all walked by me and stared out the front doors. Finally I tracked someone down that would actually make eye contact with me. I needed to drop off my phone for a previous trade in. They told me they could not help me. He didn't even look up my account or exert himself to attempt to try to help me. He told me that I would have to find a corporate store and there aren't many left nationwide. Or call Verizon Wireless customer service. What is the point in a Verizon store if they cant help customers. What are they getting paid to do? This is beyond frustrating. This was the second store I went to that has Verizon advertised on the outside of their building but they could not help me with a simple trade in. Horrible customer service, I will never step foot in this store again. Huge waste of time!! read more

This is a Verizon SCAM and FRAUD! In July, a young man, Vovaughn, knocked selling new Verizon home wireless internet in Whitefish, MT. He was very clear that if I changed to this new service, I would pay for months 1 and 2, then receive months 3 and 4 FREE. He then ordered the wireless device and it arrived in a few days and works well. I paid the bill for the first 2 months. Verizon continues to bill my account for the "Free" 3rd and 4th" months. They terminated my service and refuse to answer when questioned about Vovaughn's promised Free service. Transferred to a noisy call center in Philippines, I am suffering without home internet and lack of any response about their Verizon Salesman. read more

Worst Service ive had. I understand having bad days and struggling with Customer in technology as Im also in Tech. The Manager told me that I was committing a crime by accessing my business account. They couldnt find my account at first. I totally understand not finding accounts requested them look it up by another number. It did pull up but he didnt think I had authorization. Let him know thats fine the main individual on the way. Waited for 30-45 minutes then asked how much longer. He didnt have an ETA. I let him know that I needed to tend to my Dog in the car. If they need me I will be out there. Asked again if we are talking like 10 minute or 30min. Still no answer. Ive been an authorize account holder many times on this account but so use to my account being wiped that I always have the main account holder accompany me. After a few minutes I got into my account and walked in to ask for assistance in adding my self back to my business account. Let them know that it wasnt very easy to work the verizon app and would like to add myself to the account. The main account holder is on their way to fully authorize this. He told me it was a crime. I told him im very aware that he may think this is a crime and if he believe so he should contact corporate and shut down the account. (I did give him 2 numbers, My name, Account holders name, Business name and would of been happy to give my license if I could Purchase a phone) Then maybe I could get some decent service and be on my way. He then told me that I was rude to customers. There was only one person being helped (why i was Frustrated) and another couple coming in while I walked out to attend to my dog. The man said hello I said Hello and good luck. In a very mono tone not mean way. After the main account holder arrived to get assistance with adding me to the account so I could conduct business he refused to assist them as well. The most incompetent manager I have ever met. read more

Had to change our cell phone provider from Mint Mobile. The Kalispell Verizon store did a great job getting us set up. Big shout out to Emily for her patience and assistance. read more

Terrible. Sent to a call center. On the phone twice for nearly 1 hour each time and still have NO resolution.

Manager of store didn't want to help us with any discounts. We did a apple upgrade and it hacked my husbands phone up. He would not wave the 40.00 service fee.. we are from out of state and didn't get the help we needed. The only person that even remotely tried to help us was Cheryl. Thank you Cheryl for trying to help us get hubby's phone working. read more

My wife's iPhone failed. We took it to this store and they were very unhelpful. They wanted to sell us internet. They were uninterested in helping us with the phone and told us to call Apple and sent us away. read more

I ordered an iPhone online and was going to trade in my phone. As soon as I done my phone has been deactivated The project became a challenge... When I finally decided to get on chat support he completely deleted my phone number lol then we got disconnected. So to say the least ,I was not holding out a whole lot of optimism for going to a store. What an absolute pleasure! I was helped by the manager and one very efficient young lady. Not only did they get everything put back together and re-order the phone for me. But they fixed my I watch that wouldn't pick up a call. They were fast efficient and great working together. Friendly and professional. I got in and out of that store in 21 minutes. You so rarely hear anybody having a good experience going to a phone store... Just had to share this they were amazing. read more

This is the worst Verizon branch I've ever been too. 3 times. Again... 3 TIMES I came here and no one helped me after a hour wait. Even when I had an appointment, they helped every walk in before me. read more

I have never had better service at a Verizon store, and have been a customer for the last 10 years. Sej was great. Super helpful! The fastest service ever! We came in to upgrade our phone from the 6 plus to the iPhone X before we headed off to Glacier and other national parks. We expected 1-2 hours, but it was less than 25 minutes start to finish. What did I learn today? Sej needs to be promoted and lead corporate trainings for customer facing employees on how to be efficient and friendly. read more

Horrible experience. My husband and I went in last Saturday to take advantage of the iPhone 15 pro deal. We waited an hour and a half before someone could help us. We thought we had it all worked out but they were closing so I made another appointment with the same person to complete the transaction and do the phone data transfer. I came back and I wasn't on their schedule. I showed them the text reminder from Verizon about my appointment. They apologized and said they'd have someone help right away. I waited a full hour and finally someone helped me - a different women from the one who we'd worked with before. She kept trying to upsell me to the pro MAX phone, or more data, or the phone protection plan. I had to keep insisting I just wanted the regular 15 pro with128 GB. Then she couldn't find the deal we had worked out previously and wanted to put us on a different phone plan for an additional $20/month. I got my husband on the line to confirm what we were currently paying, and she said "my appointment is here now, you'll have to come back to finish this". So I had to make ANOTHER appointment. This is ridiculous. Horrible customer service. I'm seriously tempted to switch carriers. read more

Even with an appointment the wait time is awful. However, I have some empathy for these employees as they can't control the volume at this store and they are trying their best right? Or maybe they are only trying for commission? This whole process with Verizon is scam and I severely regret switching from AT&T: 1) We were told Verizon's 5G would solve our problems- when it did not we found out later that Flathead Valley doesn't even have 5G towers yet! So being connected to 5G was making phone and connectivity even slower 2) We were promised $200 Visa gift cards for switching to Verizon. WARNING, these are Verizon gift cards, only to be used on the Verizon website. 3) We were told we had 30 days to return our phones if we weren't happy. When we tried we were informed there is a $50 restocking fee per phone to do this. 4) We were promised rebates and discounts for adding family members to the plan . We were not told this takes Verizon months to update and in that time our phone bill has been massive. 5) I've never had more spam texts and scam texts in my life. I had ZERO of these with AT&T. It's such a bad experience, and I don't understand the incentive to work people over so hard. read more

Verizon Corporate office told us to go into store to pick up new SIM card. "They will have it on hand, and then call us back." Nice! This should be easy. There's customers all over the store, but most are sitting down...waiting for service...with a distant stare in their eyes. Told the lady up front that we just needed to pick up a SIM card, but she had to do her process by "logging us in". But we are welcome to sit down or browse their shiny new displays. (How lucky can a guy get?!? Instead of getting my card, I can wait!!!) Was told it would be 10-15 minutes. After 35 minutes of watching employees basically stand around and look at ipad screens, I was called up to get my card. Except they can't just give me a card and call up the Verizon like I had been told. No, they would need to activate in the store. "But not to worry, should only take 15-20 minutes." Not having another 35 minutes, I left and called the corporate office. They can be difficult too, but at least my card is coming. The employees spent more time getting visitors signed up to wait in line than they did in helping people out. I observed numerous employees walking aimlessly around the store, there was no sense of urgency. They need a serious kick in the rear end. Avoid, if at all possible. Or bring a good book and cup of coffee. read more

We went in to see about a new phone for my MIL who does not handle technology purchases. Greeter at the door was good- took our name and phone number and said we were 4th in line. 40 minutes later- after listening to one Verizon employee sit and talk about nothing phone related with a customer-while her phone was transferring over for over 10 minutes- and seeing people who came in after us be helped, we decided to remove our name and leave. Well... come to find out somehow our name was removed from the list. Keep in mind the door greeter saw us sitting there the whole time. When we said we were leaving and informed about our dissatisfaction, we were asked if we could come back tomorrow or wait another 5-10 minutes. We left- went to Best Buy got our questions answered and a new phone NOT on Verizon in less than 10 minutes. Would have understood the wait if in fact the Verizon employees were assisting and not socializing. Literally he was standing there discussing all the places he has lived while the phones were just sitting there. The customer had left the building, come back, and was still waiting and chit chatting. read more

Nadine is the bomb digging! She's very kind, helpful a d patient. I'll definitely ask for her by name!

Friendly that is the reason why I gave it one star. The wait time was awful. We had to come back multiple times because our initial sales rep processed the phones incorrectly. Also, we were told that our activation fees would be waived and discovered after working with another sales rep that that was not going to happen. It was a draining, uncomfortable, and disheartening experience. I would highly discourage anyone from utilizing this store to purchase a smart phone. read more

Too bad you can't rank 0 stars! I can't believe how ridiculous the lack of basic customer service has become. Since when is the customer physically in the store in front of your employees faces not important??? It may be "just an upgrade" but what's the point of having an entire store front if your not there to help your customers? It shouldn't take multiple trips and phone calls to place an upgrade! My father in law went in to upgrade and was turned away with little to no explanation as to why or how to fix things. Finally after wasted time and phone calls he was able to go back and place the order. ONLY to have it further messed up... causing three more trips to the store hrs of frustrating phone calls to find out the credit card number was typed wrong?! The card that is on file(because we were told that is the one that had to be used) and was used just fine to pay the bill RIGHT BEFORE!?!? Now his phone is back ordered even further... The sad part is that his thoughts were by going to the store it would support the people that live and work locally. A sale is a sale and does equate to money in someone's paycheck no matter how small. He should have just ordered online... I really hope this gets resolved... as it has yet to be fixed! Never again! read more

I came in a little mad about being locked out of my account. Within 5 minutes my problem had been solved and I was out the door. It just doesn't get better than that! read more

I am almost always displeased with wireless retailers; Verizon especially. This time around however was very different. Cheryl-- the solutions specialist, was helpful and eager to please. She didn't treat you as though you know nothing nor was I forced into a plan or payments that I did not want to take part in. Very personalized and prompt service. Whoever is Cheryl's supervisor please give her compliments on her customer service skills and over all knowledge. read more

We had one of the worst experience we have ever had with any business. I am a business owner and was appalled on how we were treated by the Manager of this store who was the greeter. Even a Verizon telephone rep who was on the phone with me heard everything that went on and was amazed on how incredibly disrespectful and rude the women manager was. The Verizon Rep on the phone kept apologizing but it was not her fault it was the store manager that should have been doing the apologizing. We will never go in that store again and do all our business over the phone or in a different store. read more