I wouldn't go here. Just walked in to buy a phone and they won't even let me hold one because of…read moresecurity purposes. Why would I but something if I can even get a feel for carrying or holding it. This is something I am literally going to do every day.

From the owner: Visit our store at Johnstown for all your latest mobile, 5G home internet, or business needs. For…read morefurther convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

"Everyone at this location is willing to lie to your face to make a quick buck." Another review…read moreelsewhere that sums the store up. Too bad Yelp doesn't allow lower scores. T-Mobile has been very good over the years I have been with them. T-Mobile customer support has been great also, over the years, and still are. This store WAS also, 3 years ago. Somewhere in between, the previous team moved onward and upward and were replaced by these lazy, inconsiderate, extremely unprofessional liars who prefer trying to cheat customers and prospects to new levels rather than work giving them the service deserved. Replace them with AI or simply close the store if you can't find decent help. They are destroying T-Mobile's earned reputation. These despicable Appalachian misfits should at least be fired after wasting 2 hours of my time and over 60 miles of travel amounting to costing me $200 or more. They lied and tried to cheat us rather than doing what was dictated to them in our file by customer support and verbally by myself, telling us that Customer Support and I were wrong and did/do not know what they/we were doing. WRONG. We went home and contacted customer support and they shipped out the replacement device, under warranty on Next Day air. We received it very quickly considering it was a weekend, and it was functioning as they said later that day. No new phones needed, no new contracts needed, no thousands of dollars spent as the Johnstown Galleria Employees tried to cheat us out of. Sincerely, A long term cell customer

Wow just horrible! The customer service is very bad, the employees have no idea what they're…read moretalking about or how to do their jobs and then they're jerks about, like you're the idiot. Each employee will tell you something different and when you call T-Mobile customer service, they're all completely wrong about everything. Save yourself the headache and do everything online or just call T-Mobile customer service, like they'll tell you to do anyway at the store!

Do not go to this location. Sales guy told me I would get $850 for my phone when I switched from…read moreVerizon to AT&T. After everything was switched over and my old phone completely erased they went to do the trade in and said they would only give me $97. They then upped their offer to $350 and basically said that's it. I tried to return the phone and they wanted to charge me a restocking fee even though they directly lied to me to get the sale. I would absolutely never return to this location. Manager was a joke, forcing her employees to "deal" with me as she put it when she was talking like I couldn't hear her. Zero stars if I could! Total time spent was probably 2 hours in store and 2 + hours on the phone with AT&T, save yourself and go to a different carrier or location.

What you would think you would receive here in terms of and product and service here is exactly…read morewhat you get. Nothing special, if you have been to one AT&T store you have been to them all. Staff were fast and friendly working to the best of their ability. Our sim card issue was resolved within minutes and we had no hassle. Interesting thing about this location is that it use to be a pizza shop. I believe they kept the drive up window still intact.

manipulated & lied to by open source software best buy employees knew/know of illegal/unlawful do…read morenot go to this store you will be ripped off & not get any service with a broken or misfunctional product not one individual can or will fix. this is the most dysfunctional store i have ever been to. i paid for the "year of service"was not told to change my password1/29, 1/30, 2/1, 2/2. or 2/3. i was told my laptop would be set back to " factpry reset. i wasted my time gasoline & have been legally & unlawfully hacked with the "best buy employees"being suspects not employees. shame is not a quality they possess not values, norms, or any integrity. i warn you of the negative products, unknowledgable employees, & the most ridiculous unprofessional chirade i have ever encountered as a for profit business. the better business bureau will certainly hear of this debacle and the democrat tribune will receive a phone call as this is a problem. #bestbuysucks #donotusejohnstownbestbuy #scandalous! #illegal #un:lawful!

January 18, 2021 at 3:45 pm I had appointment with Geek…read moreSquad to install rear dash cam wire and route underneath trunk trim. The 2 employees that did the service were incredibly rude and disrespectful. One of them actually yelled at me to wear a mask. On top of the less than stellar customer service, I recently discovered the wire they routed was cut in half and then crudely taped back together! I discovered this while attempting to diagnose issues with my dash cam not recording. The cut wire was the issue....This wire being cut in half was obviously their fault and was never mentioned to me after service was complete. I paid over $60 for my property to be destroyed and to be treated like dirt in the process. AVOID THIS LOCATION LIKE THE PLAGUE. I would recommend the Altoona Best Buy location.

The service and follow through with the selected plan we chose is deliberately misleading - to call…read moreAT&T customer service and get anyone from America or someone who speaks fluent English is unheard of from this company, as soon as the phone is paid off, never again will we support AT&T... absolute never again, even with receipts they refuse to help. The parent company is only out to steal from its constituents, and feels the general public is not smart enough to see the schemes they pull...

This review will be the end of my cell phone drama (at least until I need to purchase another one)…read more I was just out and about on this fair day and decided I would give AT&T another shot to redeem their self. I walked in here, better prepared, and went straight towards the phone I wanted. Within minutes Pat, by far the best sales associate here, approached me and asked if I needed any help. After telling him what I needed and what I wanted, we were ready to take care of business. Being a longtime Apple iPhone user, and in that lucky crowd that was grandfathered in for unlimited data, Pat didn't try to persuade me to drop that feature. In fact he took the time to go over what I wanted in detail, unlike the store in Altoona. He covered all my questions and took the time to make sure I was set up to walk out of the store with my new phone ready to use. While he was setting it up he didn't try to up sale me on anything and did not continue to push. He was very easy to talk to as well. It goes without saying that I got my phone that day and will definitely tell people to come here if you are in the area.

Twice the speed half the price. Small operation but great service. Im…read more very happy I switched to Blade Broadband

Providing Professional IT Services for over 10 years. -…read moreComputer Desktop Repair and Upgrades - Laptop Repair and Upgrades - LCD Panel Replacements for PC Monitors and Laptops - Secure Network (LAN) and Wireless setup and configuration - Custom Builds of Gaming Desktops (Both top of the line or builds on a budget) - Great Consulting Services for all IT needs (training in software applications, pc security, etc) - Playstation 3 and Xbox 360 Repairs - And much more... Timothy Schachten does it all! No matter what your IT needs are, He can help you achieve your personal or business goals in a timely and cost efficient manner.