"Everyone at this location is willing to lie to your face to make a quick buck." Another review elsewhere that sums the store up. Too bad Yelp doesn't allow lower scores.
T-Mobile has been very good over the years I have been with them. T-Mobile customer support has been great also, over the years, and still are.
This store WAS also, 3 years ago. Somewhere in between, the previous team moved onward and upward and were replaced by these lazy, inconsiderate, extremely unprofessional liars who prefer trying to cheat customers and prospects to new levels rather than work giving them the service deserved.
Replace them with AI or simply close the store if you can't find decent help. They are destroying T-Mobile's earned reputation. These despicable Appalachian misfits should at least be fired after wasting 2 hours of my time and over 60 miles of travel amounting to costing me $200 or more. They lied and tried to cheat us rather than doing what was dictated to them in our file by customer support and verbally by myself, telling us that Customer Support and I were wrong and did/do not know what they/we were doing. WRONG. We went home and contacted customer support and they shipped out the replacement device, under warranty on Next Day air. We received it very quickly considering it was a weekend, and it was functioning as they said later that day. No new phones needed, no new contracts needed, no thousands of dollars spent as the Johnstown Galleria Employees tried to cheat us out of.
Sincerely,
A long term cell customer read more