Dish network used this business to install my satellite and it was a nightmare. The installer tore…read moreup my yard with his truck leaving huge ruts in the grass and then he couldn't find a place to install the Dish Network satellite dish even though there was an old direct tv satellite and a Hughes net satellite there. He then had to call in to get someone to come and do the install and was told by myself it would be better to turn his truck around to leave rather than backing down the yard but he chose to back down. Next thing I know is that he is knocking at my door asking for help as he was stuck and he now has really damaged my yard as he sat there spinning his tires. As I have a 4x4 Dodge ram I pulled him out and this caused damage to my truck which they refuse to fix. This installer was totally incompetent and Dish needs to find a better organization to sub contract to.

--don't work for this company. they treat their technicians like crap!!!! they work them like dogs…read moreand when they quit with a notice they charge them...they are very crooked. threaten with thier jobs. don't recommend working or using this service.

If I could give zero stars, I would…read more Prior to visiting the physical store, I contacted customer service to have my account role updated to "Manager," which is required in order to purchase a new phone. After a lengthy 55-minute call, I was assured that the necessary changes had been made and that I would be able to upgrade my device. I scheduled an appointment at the store, but before even sitting down with the assistant manager, I was informed that I was still listed as a "Member" on the account and therefore ineligible to make the purchase. I explained the detailed conversation I had with customer service the previous evening, during which I was told this issue had been resolved. Unfortunately, the assistant manager was neither helpful nor cooperative. He initially refused to change my role to "Manager," citing legal reasons, but was unable to provide any documentation or policy to support his decision--stating instead that he simply chose not to proceed. While still in the store, I contacted customer care again. The representative attempted to assist by speaking directly with the assistant manager, but the situation remained unresolved. I was then advised to visit a corporate store for further assistance. I'm not expecting special treatment, just reasonable support and follow-through on assurances made by your customer service team. The handling of this situation reflects poorly on the management team, and it's disappointing to see such a lack of accountability and customer support. I will not be returning to this branded location, and I strongly encourage anyone considering a switch to Xfinity Mobile to carefully reconsider their options- make the drive to a corporate store.

The customer service that you get on the one 800 number is absolute trash. They don't solve your…read moreproblems. They hang up on you and get away with it. Sitting on the phone for 9 1/2 hours. Still didn't resolve the problem that was fixed five minutes after I walked into the Xfinity store if you're going to use this company, which I strongly recommend that you do not do any and all business through the local store as they are a hell of a lot smarter

If you want your service to gradually get worse and your bill to go up by 150% over the course of…read morejust a couple years... if you want internet that will cut out for anywhere from a few hours to 5 days straight every month like clockwork... It's 2026 and If you want a provider that only has one way to cancel their service and it is to call their Retention Specialists and argue with them until they finally listen to your request... Then my goodness is this the service for you! Yeah this is quite literally one of the worst internet providers I've ever dealt with. When you start begging people to stay when they wanna cancel, not only does it look very desperate but it also looks slimy on your business. because why am I being offered a discount now that I wanna leave? Shouldn't I be getting special offers on my bill and discounts while I am a loyal paying customer especially for quite sometime? If I never wanted to cancel in the first place would I never see a discount in the future? Would my bill just continue to go up and up and up for the same exact service? Why is the only time this company wants to do something good for me is when I threaten to leave? Am I crazy or does this Literally sound like an emotionally abusive ex? The only characteristic I've extracted from this company if that they only care about siphoning as much money as they can from you before you inevitably cancel because they themselves know how bad it is, otherwise they wouldn't have to hire Retention specialists and make it such a headache to cancel it. And if any of yall kinetic customer service members on here are thinking about replying to this and asking me to "email them with my frustrations", thank you for proving my point and I implore you to seek a job with a company that isn't gonna make you conduct damage control on a review app. Have a neutral day.

I do not have nor do I want this service. Their salesperson parks in my driveway, walks around my…read morehouse and leaves he doesn't knock, my security cameras capture him. I have no soliciting signs everywhere. Last time he left a door tag with his business car right below one of my "No soliciting" signs on my door. I have tried reporting this and there's no where to do so. Please train your salespeople to respect private property! Beyond frustrating!