My husband called because our generator needed it's points set. If you look at the section of the…read moreinvoice it states the reason for the service. He wanted the points set. ** He usually services it himself & did do some maintenance on it but didn't set the points he works out of town & doesn't have time ** If you look at our invoice everything BUT the points being set was done. We paid for an overpriced oil change. *Check the general condition of generator *Clean generator when necessary *Change Engine Oil with Synthetic *Replace Oil Filter *Replace Air Filter, if needed *Replace Spark Plugs *Check Wiring for Loose Connections. Corrosion & Damage *Clean & Tighten Battery Terminals *Start generator and warm up *Transfer Power (If ATS Accessible) for 10 Minutes My husband called the office and spoke to Tracy and asked if the points were set. She said no and the tech said that should have been done at 25 hours. Ok, my husband missed it and the purpose of this visit was to set the points. The bill is paid but the service requested was NOT performed. It was a $287.50 oil change- UGH

I scheduled time to have an estimate done. I rushed over to the home to meet them for the estimate…read moreand waited patiently for 30 minutes past the appointment time. I then called to confirm they were still coming and was assured that Brent got stuck in a meeting but would be there shortly. I waited another hour and a half and still nobody showed. I called back and was greeted with an answering machine stating they were closed and to leave a message. Nobody ever even called back to apologize for the no show, or to reschedule the appointment. I hired someone else for the panel replacement and rewire. This person showed up for the estimate.

Very responsive and professional through the entire process…read more Quality of work fantastic at competitive price!

Todd and his team are beyond amazing. I called late in the evening and they were able to come by…read moreearly the following morning. They quickly found the problem, were great with communication on what was going on and fixed the issue promptly. Their prices are affordable and worth every penny. Their prices are also very competitive and affordable. I highly recommend Shepard Electric and will definitely be using them again and again!

was prompt is showing up and did the repair then the next day repaired the damage from the leakread more

I asked for an estimate, if it was free. I was TOLD "No we don't do free estimates. You pay a fee…read moreso we can put it towards the balance of OUR NEW machines." He LOST 3 customers INSTANTLY!!! I'm NOT responsible for HIS PURCHASES...NOR WILL I PAY them for him... DON'T EXPECT SATIFICATION!! They need YOUR MONEY...for THEIR choices!! Doesn't sound like a GOOD company...WHEN did they start bussiness?? Here are his EXACT words: No free esitmates. Huntingdon county.. the fee for the esitmate applies to the bal. Of the new equitment if purchased. I REPORTED HIM...BLOCKED HIM...BBB COMPLIANT!!!