19 yrs with Verizon. Went to get a phone upgrade. The conversation started fine. He explained two options for a phone upgrade, it wasn't something I want to do, my plan would have gone up in price. So, I said I am going just stay with current phone. That is when he became rude and his tone was hostile "Fine then, have a nice day!"
I commented "hey, you are being rude". Then his lost it!!! "Your being rude!! You think I am bullshiting you and you insult me by getting up and turn your back to leave!" I tried to discuss it, but he just kept talking over me and getting angrier! I asked for a manager and said was the manager, so asked his name and he flat wouldn't tell me and just told me to leave. "You can leave now, have a nice day!!" In angry tone. I am waiting for corporate to call me back. This person should not be working for Verizon.
UPDATE: Did not get a call back from Corporate. But I did find found out this person's name, it is TJ.
An, I decided to go to T-Mobile and I got a lower month payment by $50 plus a Samsung Ultra!
You lost a customer TJ! And you very bad manners. You should be not working with the public. I believe Karama will catch up with you. read more