I called last week because my internet would go in and out. It's been fine since. After about 10 days somebody came by. The guy, Marko did a super job finding out I had worn out lines, they were here for over 40 years. He told me the problem would return if he didn't find the worn out wire. He hunted down the problem and fixed it. Great service in a day where that is an afterthought . read more

I like this family owned company although I believe they just sold out to someone else. The service is fair however now they are closed on weekends making it impossible to get any help with their service outside their banker's hours. Sad to see them go, at least their not owned by Sinclair, or are they... read more

Full Channel - Tried to watch the game today Sunday 30 Sept. Only CBS channel 12, all other channels work fine. Called to find they are closed on weekends. - Internet Service Providers Near Me - Warren, Rhode Island

My 10/2019 review of Full Channel/i3 Broadband, in which I gave 2 stars, needs an update: Their reliability, content, and service has greatly improved. Their prices have risen, but then whose hasn't. They have earned at least 4 and maybe even 5 stars now. Good job, Full Channel! read more

Okay, here is the situation with Fullchannel (one word, not two): They were a family-owned business that sold the business to i3 Broadband in the Midwest several years ago. i3 Broadband apparently buys up small local internet-service providers, and this is how they are growing their business. Since the sale, service -- mainly technical support -- has gone downhill. Now, I am an internet-only customer. When I call i3 Broadband for technical support, they put me through to the Warren, RI office. The technical support person working in Warren is completely incompetent. As an example, I asked her (it's a woman) for help in changing my IP address, which has proved problematic (probably because of some bad actor who used it previously), and she simply refused, even though FC has that capability. Most recently, I started having problems with getting my emails via my email program. The same woman directed me to webmail and refused to help me set up my email program. EVERY ISP IN THE COUNTRY understands that customers expect to use their own email programs -- every ISP except Fullchannel. Much of the problem is the woman in Warren who won't give serious help to customers struggling with technical issues. She needs to be replaced or retrained (and certainly trained in how to be polite). At this time (October 2021), Fullchannel has a technical problem with their servers (involving email passwords) that needs to be fix, but I doubt they are going to fix it. I was able to get good technical support from i3 Broadband in the Midwest. I concluded that the Fullchannel server has a technical problem, but he concluded it was my computer. Ultimately, I will have to find a new ISP. I gave them two stars only because part of their system works properly, and they haven't increased prices in three or four years. I should add that the only other ISP in this area, Cox, constantly raises prices on customers -- EVERY YEAR! -- until you finally can't afford to stay with them. read more

Full Channel is by far the WORST provider I have ever experienced. My family and I had DISH but we figured since we wanted to support small businesses, we would do a full switch to Full Channel to stay local. Worst. Decision. Ever. Not only is the service terrible, but their "customer service" is too. Their customer service: awful. TV Connection: freezes constantly on all local channels. Internet: goes out when there are more than 2 people using the internet. But when you call on an issue, you get to speak to the whole office because they transfer you more than 3 times each call and you find yourself back to square 1. May I also add they canceled our families email after 8 years and when we called to ask were told it should've been impossible to have in the first place? Mind you it has all of our information on it because everyone knows everything you do these days is VIA EMAIL!!!! If you're looking for cable/internet provider, spend the extra money and get Cox, Verizon, etc. because this company does more harm than good. So much for trying to keep local business alive!!! Never again. Maybe I'll actually get answers from this instead of being passed around a phone line and told I would be called back... read more

I called in for a problem, was transferred to the Warren office and right off the bat the women who responded was dismissive. She interrupted me without letting me finish, trying to tell me what my problem was without even listening what I was going to say. I actually had to stop here and tell her to listen to me. Before she shifted her tone. Internet Service for the most part is ok. Cable service has been stable. I left Cox because the kept raising their prices on me and their Customer Service was bad. At this point Full Channel or I3 Broadband as go by now, has raised the price to the same extent Cox had and with this recent experience I can say their customer service was as bad as Cox. I don't see the advantage of staying with them. read more

Last month, I switched my bundled communications from Cox to Full Channel, a local service provider covering the towns of Bristol, Warren and Barrington, RI. My experience has been mixed. I'll do my best to provide the good, the bad and the ugly. Good: 1) Pricing: I was able to secure comparable TV, internet and phone service for 2/3 the cost of what Cox was charging. Bad: 1) No on-demand service: if you want to watch recent re-runs, you need to go to a network's website or mobile app. 2) mobile TV viewing: Full Channel has partnered with a 3rd party provider called "Watch TV Everywhere." You register with them and then use the ID and password to access the mobile apps for networks that are part of your subscribed service. PROBLEM: WtvE does NOT work with three major network mobile apps: Fox News, Stars and Showtime!!! My wife loved watching the new episodes of Outlander on the STARZ app before they hit the network and is not happy that, despite subscribing to the channel through Full Channel, we can't use the app!! Ugly: 1) Unsophisticated voice messaging: Cox would convert VMs to text messages and email them to me along with an audio file. With FC, I can retrieve the audio online but it needs Flash so forget about using your iPhone or iPad. 2) No Virus Software: Cox bundles include free McAfee anti-virus services for 5 PCs. read more

Internet is slow, cable is lacking. I was charged more than advertised for both cable and internet. They've charged me for service fees twice. They charged me my first month of internet and cable twice. They add on hidden fees. One cable/internet bill for BASIC PACKAGES should not cost $650. I'm filing a complaint with the FCC. Edit: Below my review a FullChannel employee says he thinks I live in NY. I live Rhode Island. I am certain I reviewed the correct company. Subscribers beware! That is so very sketchy. You can't pawn this off on someone else, FullChannel. I called to try to resolve the issue, and they told me I owed the money. I most certainly did not owe them any extra money. Someone setting up a modem should not cost me $650. What a ripoff. I've never spent more than $50 for such a thing. Lower your prices! read more

The worst cable company for internet service in this planet. It's so expensive and the high-speed is the worst if you have a choice to go with Cox or any other company please make that choice if you choose full Channel you will regret it.Unfortunately where I live I can't choose any other company I used to have Cox and it was wonderful.once again do not choose this company for your internet service you will so regret it it's nothing but trouble.I've called in for assistance numerous times all they do is reboot it and it's still freezing all the time. The worst I don't think there's a worst company out there than this one. read more

We have been Full Channel customers since 1993.. but not for much longer. Switching to Cox. The customer service is non-existent and when you do get through, it SUCKS. read more

FULL CHANNEL NEEDS TO CHANGE THEIR BUSINESS HOURS FOR WORKING PEOPLE. full channels business hours suck.. open to 4:30??? full channels business offices should be open to until at the very least 5:30 so people who have jobs can get there and do their business instead of arranging time off just to exchange a cable box or pay a bill. read more

This is the worst company I have ever done business with! I have been working with them trying to cancel service at one apt and hook up at another in the same building for my elderly mother. It has been a nightmare, they just keep giving me different dates that they will be hooking it up every time I call. She has been sitting in the apartment waiting for the cable guy to come and still today on the 5th telephone call they are now telling me yet another different date for installation. If I could give them a minus star level I would. We have been working on this for 10 days. The new apt she moved into is at the same address just a different apartment number. Horrible service! read more

I gave Full Channel T.V 30 day notice that I had to cancel my services because I could no longer afford it always paid my bill on time never late Never !! They took the money out of my account on the 4th every month I returned everything on the 2nd a Saturday very first chance I got and charged $ 16.61 call and talk to Janice one of the rudest people I have ever talk to . I will pay the $ 16.61 but I will never ever recommend Full Channel T.V. to anyone I care about . I truly hope Janice get everything she deserves in her life she has no business dealing with costomers read more

Full Channel charged my sister, who is in her mid-80s and suffering from Parkinson's disease, $114 per month for three months for TV service they never hooked up in her assisted living apartment in Warren, RI. They claimed they could not go in apartment due to covid19, but this was not true as the assisted living managers said they could enter. My sister canceled the automatic payment and now Full Channel wants to charge her $25 for them to pick up box and remotes. My sister owes them nothing and they should instead pay her a refund. I would never do business with this company again. read more

We just switched from Cox to full channel, and so far, so good. Their wifi speeds are much faster than cox for less money, we have a lot more channels than we did with cox, and we have a dvr. We were loyal cox customers for 12 years, but they raised the prices by way too much- particularly because the wifi was not working well at all. Our modem was totally outdated, but they don't ever suggest updates. Nothing to justify our loyalty. It's unfortunate. So far, the customer service with full channel has been really good. The installation was quick and informative, and I feel like I'll be able to call them and get through-unlike cox where I would wait for a half hour just to talk to a human. I'll update this review if I have anything else to add, but so far, I'm very pleased with FullChannel. read more

Terrible service, been without internet for days, the company has no interest in fixing the connection. They admit its their fault, just that they are unable to provide service. read more

Worst internet service I've ever had. Constantly losing the internet. Called and bumped it up to the higher bracket as that's what we were told would fix the issue. Issue seems to have gotten worse. Told we needed a new router....router is less than two years old. Unfortunately for me this is the only option I have for internet/tv. If you have another option TAKE IT. read more

Today I called at around 4:40 and spent 38 minutes in hold waiting for a service.person to pick up. Been with them.for.some.time. time to change. Stay away fro this provider read more

Spoke to Josh in "customer service". Not only did he basically tell me to pound sand when I called in with questions about my mother's absurdly priced tv/phone/internet package, he consistently talked over me during the call. Full Channel is basically exploiting the elderly because where my mother lives there is no other provider available. For a cable, tv, and Internet package which is essentially basic cable even if they claim its expanded to come in over 152 dollars a month is predatory. My Verizon bill is 160.00 p/month with every channel in HD, every movie channel, and a 75/75 internet speed. They gave me the router and that 160.00 includes two HD DVR boxes. Now I'm by no means a fan of Verizon but what Full Channel is engaged in with their little monopoly at Kickemuit Village is borderline criminal and should be considered exploitation of the elderly. read more

Worst internet service ever....no download speed ever.. I pay for the "diamond" bull... It reminds me of dialup on my 56k back in 1995... DO NOT GET!!! Plus there TV service, no on Demand.... Stone Age .. CANCELED read more

Worst cable company ever. I have basic cable (which is about ten channels) and one of them has audio, but no video. After spending half an hour waiting to get through, the customer "service" person told me that a transformer blew and they won't have it fixed for at least a week (as if she wasn't part of Full Channel). She also told me that "they" won't correct my bill for a service that they obviously weren't providing. I'd give zero stars if I could! read more

I wanted to believe that a local company would deliver good service. Internet service is horrible. Upgraded and bought new router as instructed by nice customer service person but never improved. Had tech come out 2 x basically to tell me that the company spent a lot of money and time trying to fix a problem that wasn't theirs. NOT THEIRS??? Never had a problem with former Cox provider...paid more but no problems. I sat there thinking ...who is the customer???? Switching to Cox...coming next week to install. Same price. Never should of switched in the first place. read more

We have had Full Channel for one year now for high speed internet only. I've never been impressed with the speed or reliability of our service, it has seemed to require more disconnecting and reconnecting to the network, and sometimes is so slow I have to give up using it. We've kept the service because we wanted to give business to a local company. The cost with Cox is the same. A week ago last Friday the service mysteriously stopped working. I tried turning everything on and off a few times, nothing changed. I called midday Friday to report this to Full Channel tech support. They weren't able to resolve the issue remotely and said a message was sent to the home office to call us to set up a service appointment. Saturday, still no service or call back. I called tech support again and they said they sent another message to call us. Sunday, same story except when I called tech support they directly connected me to the home office. "I don't know what's going on over there" the tech support guy said. No one picked up after 20 rings. Monday same story AGAIN except that I spoke to someone at the home office this time, and they said the modem was "stuck in initialize mode" and they would email other staff to help me since it was the end of the day. Keeping in mind that we're running our home devices only by using hotspots created by our cell phones, which barely get service because our phone booster runs off the internet service. Tuesday I again tried to reach them and this time the person I spoke to at the home office sounded irritated with me and asked if I had spoken to tech support yet. Yes and they are telling me they can't help me! Then this person says that they think our modem is the problem. I say there doesn't seem to be a problem with it, it's on and all lights are flashing. She just kept repeating that they could not help us because we didn't buy our modem from them. She tried to transfer me back to tech support but I demanded a service appointment be scheduled. She reluctantly agreed but told me the first available appointment was TWO WEEKS away. I was floored. We use our home internet for work and two and a half weeks with new service is simply untenable. She offered no other recourse except repeating that it was probably using our own modem that was the problem. I almost just called Cox to get new internet service that day, but first we decided to try one other solution. We realized that Full Channel rents modems for $10/month, so the next day I drove to their office in Warren and told them I wanted to rent a modem. Keep in mind during this entire 5 day episode, Full Channel never called me, I initiated every call myself. They didn't offer any solution, we came up with the idea to rent the modem ourselves. They were not apologetic about the poor service, when I asked they just said they were really busy. Now the rental modem works, so we have service again, and I've called to request that they give us a refund on part of our bill since we didn't have service for almost a quarter of the billing cycle and for the hassles we faced. I was told a manager has to call me back to discuss this. At this point it really doesn't matter what if anything they offer me, I'm still so disappointed in this experience. I give them two stars only because their existence keeps Cox from being a monopoly here. read more

Very disappointed! The tv service was greatly lacking, the remote controls didn't work, and the internet was slow and tedious. The worst customer service ever!!! This is not inexpensive either and although they claim to be a small family owned company they don't treat their customers well. I always would prefer to support a small company even if it costs a little more, but their customer service is worse than a large company and their product is very inferior!! read more

Elie is a great service technician. Professional, courteous and efficient. This is our first time using Full Channel. I hope the wifi/cable are as good as our first impression! read more

I do not recommend anyone choose Full Channel as their Cable/Internet TV provider. I have been a customer for about a year and a half now and the experience continues to grow worse and worse. The internal lack of care, communication and/or knowledge has me running around in circles and never getting my problems resolved. All the while, paying high costs for terrible cable and internet service. This time around, when attempting to go back and try dealing with Full Channel to fix my awful internet service, the Office Manager informs me that there might be an issue in the lines. He says he will have a tech come by and take a look and that I would not need to be home as they are looking outside, not inside the home. I receive a call on the scheduled appointment date from the technician telling me no one is home to let him in. I informed the tech that the Office Manager said I didn't need to be there. The tech said that was incorrect, someone does need to be home so they can check inside as well....so we reschedule. I reschedule to a Saturday morning 10:30 - 12:30, 12:30 comes around and no one shows up. I call Full Channel and I am told, sorry we have 2:30-4:30 ....unbelievable!!! No, I scheduled 10:30-12:30pm. I ask him who I can talk to about the run around and he tells me to speak with the Office Manager (the one who started this mess to begin with). I ask him who is above the Office Manager and he tells me he doesn't have to take this from me and hangs up the phone!!! Just the worse, the complete worse. This is not the first issue I have had with Full Channel. There are have been many like this. This is just one of many awful incidents. The staff is rude and does not care. I have left reviews previously and Levi replies saying we can private message him, yet I don't receive any response. The cable and internet service is terrible and the Customer Service is even worse. read more

Absolutely the most un-customer friendly service company i have ever known. They do not care!!!! Expect multiple visits, they have little knowledge. read more

I have a personal policy of trying to spend my money in Rhode Island whenever I can. I've twice tried with FullChannel but they just aren't up to the job. The first time, many years ago, was an out and out disaster. You could tell when children were arriving home from school in the neighborhood by FullChannel's performance. The kids would all start streaming whatever it is they stream -- or maybe they'd all watch cable channels -- and the Internet would go out at the same time every day. We had one FullChannel technician after another come out for a service call. They would claim to know what the problem was, would make some fix, and then would take ample time to criticize the work of the technician who'd been out before them. The problem was never solved. I left and went with Verizon. (I'm only mentioning this now because, near the end of my time with them, I received a call from Linda M., the president. She asked me in an accusatory tone of voice, "Is there some problem?". I was busy at that particular moment with work, and I was already canceling my account, so I told her "No." I've always regretted that, because, as the owner of the company, she really did need to hear what her staff were doing.) About a year ago, my provider, Cox, raised my rates quite a bit. When I called them on it, they re-packaged everything and got me back to my former rate but the experience annoyed me to the point of wanting to leave. At my new house, Verizon FIOS is not available, so I called FullChannel. I was happy to save about $25 per month over Cox for the same service. Things were ~ok~ but there were some annoying aspects to FullChannel's service. First, they experience network outages far more frequently than you'd guess. I have an older security system in my home that has a feature that contacts the police in the event the phone lines are cut. This made sense 25 years ago but, in this day and age of cell phones, it's a pointless feature. All the same, FullChannel's phone service goes down every 2-3 weeks, normally about 3 in the morning and my alarm system would contact the Bristol Police because it appeared to the alarm that the phone line was cut. I don't know what I would have done if I had had to actually use the phone in the event of an emergency. As it was, it got awful answering the door for the police, so I disabled that feature from my alarm system. In April, apparently at the end of my first year with FullChannel, my rates went up by 20% (approx $40). I called and asked why and was told that they would requote it to get it back down. I was also told not to pay the additional $40, but to pay a specific amount less than that. A few weeks later, just after the end of my billing cycle, my service was cut out with no notice because the $40 was never credited and thus was considered unpaid by FullChannel's accounting dept. I called and was infuriated to learn that a human processor actually cut my service (versus happening automatically by software). My service was restored and the amount credited. Shortly after this, all of my service went out. I called them by cell phone and was told that there were no network issues reported but that my location was definitely offline. They then checked and said there was no work being performed in the area, but they would send one of their trucks as soon as possible to come restore the connection to my house. I hung up, walked to a different room .... and saw a FullChannel truck immediately across the street from our house. The technician working on someone else's house had taken us offline without realizing. So much for there being no trucks in the area. Recently, beginning on the 29th of June, 2017, the Internet, Phone, and Cable connections have all started going out at least once per day. (Last night it went out at 10pm, this morning it was out at 6:30am, and I fully expect it to go out around 5pm today, which has been the pattern for the past 2 weeks.) I have called FullChannel's "tech support" and I'm normally shunted to some call center who cheerily tell me that there are no network issues reported. Sometimes they say "There is a network slowdown in your area" and I just as cheerily inform them that "zero" is not a slowdown, it's an outage. During these calls, the phone service often drops because it's also dependent on the same signal. I have been castigated by the tech support people for calling in on my FullChannel phone line when I know there are network issues. I VERY MUCH RESENT being lectured for actually using a service for which I pay FullChannel good money. I've had enough of these guys. Again, my inclination is to want to spend my money in Rhode Island but FullChannel just doesn't perform. I'm going back to Cox. Oh, by the way, Cox is now $30 per month cheaper, comes with more services and channels, and I had never had an issue with Cox's network. Sorry guys, I pay you almost $2,500 per year.for my service and all I wanted was some reliability. read more

I live in Barrington, and I just switched from Cox to Fullchannel. I now get consistently get 160 mbps internet for about $30-$40 less. We just "cut the cord" so my overall bill dropped from $279 with Cox to $60 with Fullchannel. Cox is ripping people off for cable, and there is no need of it because there is legitimate competition. This is my first yelp review, and I am doing it (for a cable company!) because the currently low yelp score is a disservice to Fullchannel. Since the score was a factor in my decision to not switch sooner, I'm writing this to inform others who might be in the same situation. My installation process with Fullchannel did ultimately require several troubleshooting trips having to do with outside cables which had not carried Fullchannel signal for a couple decades. However, all trips ultimately occurred within 3 days (over the Thanksgiving weekend no less), with no extra charge. Each time I called the service number, I immediately connected with a real person who was familiar with my case and did not give me the typical cable company BS (coming from a former DirectTV, Comcast, Verizon and Cox customer). Twice, the customer service rep contacted a field service technician in "real-time" on the radio while I was on the phone for details, without me even asking to do that. Twice, Fullchannel did some tweaking without me even asking them to. The two field techs who came to the house were also completely honest, experienced, pleasant and spoke to me like an intelligent person, and were upfront about the process/approach they were taking to get the best outcome for my individual situation. I never once got the impression they thought I was calling to complain. That type of service from a cable company in my experience is unheard of. It has now been 2 weeks since the signal was optimized, and it has been perfectly reliable and much faster than Cox. Could not be happier with my decision. read more

Pleasant, courteous, prompt, good service, good price. Good packages (tv, network, phone). A family owned business. Who could ask for more!

Full Channel used to be a fully local company in RI and the service was fine. Now that they have been sold to an Oklahoma company, service has largely disintegrated. I say this having called Full Channel Technical Support because of hitting the reset button. On the 7th of November they said they would send a technician out to deal with our lack of service and the fact that printers and all internet connected appliances do not work. I stressed that it was urgent. We heard nothing from them so I called back technical support in three weeks and they were only able to partly fix the problem--only printers etc directly plugged into the modem work! We finally heard from them nearly six weeks later saying a repair person would be available. (Their tech support department is in Oklahoma.) And we have paid $6.99 a month for a technician being sent out! Another thing: Full Channel has been charging us $74.36 a month just for internet service and never let us know that they have two cheaper levels of service both which would have been adequate for our usage. You decide if you want to pay top dollar for this kind of "service." read more

A family run cable company!? Several years ago after moving to Rhode Island, I found myself looking for a cable and internet provider. I quickly discovered my provider was a company I had never heard of: Full Channel. I was initially concerned as it certainly doesn't have the name brand "recognition" of your big providers. I called them on the phone, spoke to a real live person almost immediately who was pleasant. Within 24 hours a friendly technician showed up at my home and had me up and running. And that's the extent of my customer service interaction with them. In 2 years, I never had a need to speak to contact them about ANYTHING...and isn't that the way it should be? It just worked correctly. Always. Sadly, I moved away and quickly learned the previously aforementioned providers with name brand "recognition" couldn't provide the courteous and prompt service at a fair price like Full Channel did. read more

I am writing this while I have been on hold for a very long time as this happens most every time I've called. This is only to report for the 3rd time that they have my apartment number wrong. Also, I live in a one bedroom apartment and the internet rarely reaches my bedroom. Also, there is no "On Demand" service. Every other company I know offers this. They said I could use my laptop to get "On Demand" but not my television. Unfortunately, I am unable to use any other cable company or I would. Hopefully, if you read this you will have another option. Actually I just tried to post this and my internet dropped... read more

After being a 3-year loyal Full Channel customer I switched to Cox Cable because Full Channel internet was slow despite upgrade and numerous service calls. I brought all the equipment back to their office but they claim I didn't bring back one item so now it's their word against mine. Terrible customer service. "Kevin" just kept repeating "When you bring it back we will close your account". Think I'll file a complaint with the FCC. read more