Went in today, and Nate Walker was an amazing help to me and my dad . We will definitely be going…read moreback and hopefully with Nate. Very friendly and helpful guy!

Stevie the one with the lil bun on the Top of his head doesn't respect the customers that put's the…read morefood on his table, although I arrived with all ID and all pertinent information to acquire a simple print out of a past billing statement. Stevie claimed I needed my wife present which was later found out she was Not needed as I was a Manager on the account costing me 2 round trips and 1 1/2 hours of wasted time and $10 in gas. I had explained to Stevie my wife was awaiting surgery and could not make the trip and I had her ID with me and she was available to speak on the phone all to No avail. I am not sure if it was incompetence or Stevies special time of the month that made the problem.. The next day the Manager corrected the problem professionally and politely which was appreciated! Thank You Danielle!

Salesman was so rude! We came in to get a new phone, and he kept pushing to upgrade our home…read moreGateway to 5G. We told him twice that we needed a new phone. He then said, "bye!" and literally turned around and walked off. We are long-time Verizon customers but are now looking for another provider. This lack of respect for customers is nonsense.

My elderly father and I went to this store and met with a man by the name of Jay Sammy. At first he…read moreseemed to be very helpful. We purchased 3 new phones on our existing account. He was able to transfer my fathers phone, but the other two he needed to send to us via mail. He had us purchase the phones and the screen protectors. He then took our screen protectors and put them in his back pack until he received our phones. He charge us $80.00 ($40 each phone) to set-up our new phones. Two weeks later once he out our screen protectors on, he sent us our phone from his store in FL to our home in CA. He told us that we would need to take our new phones into a Verizon store and have them transfer our data. We in-fact went to a CA store and they said he should not have charged us that fee because they were the store that was actually going to set up our phones. So we paid Jay $80.00 to set up our phones and then paid the Verizon in CA $100 to really set up our phones. Additionally, the CA store said he did not use the correct SIM card, he used the 4G vs the one our phone calls for which is a 5G. Also he did not appropriately set up our new plans, the the Verizon store in CA fixed everything. I asked Jay to speak to the CA Verizon employee and he refused. Attached is the tact string. Do not use JAY SAMMY at this location. He was happy to take an additional $80 for setting up two phones that he did not set up. As you can see he said that is what he gets to provide service and find the right plan, of which, is his job, so he should not swindle people out of hard earned money from people on fixed budgets.

Dominque became extremely rude when asked about our agreement and how to pay it off. When he was…read moreasked to print the form out so that I could have a copy to read, he became increasingly agitated. He told me I had no right to read the form for our agreement. When I asked if he has had a chance to read it (since he was "quoting it", he began yelling and saying that I was being disrespectful for asking him how he does his job. He then told me that he was no longer going to help an "ungrateful B****". He then went around to his teammates and told each one of the not to help and yelled for me to leave. One other guy laughed at him and offered to help us saying that his team mate was being over the top and the he was very sorry for his behavior. This new guy then helped us and explained the contract while pointing to each area that states what he was saying as well as printed it out for us. meanwhile Dominique was still in his teammates face yelling at him to stop helping.

We have been Verizon customers for years. Recently, just in changing a password on my husband's…read moreiPhone caused him to not be able to access our email account from the iPhone. We worked with a couple of other Verizon consultants in a different location without any success and came back to this one today. We had been here before. We cannot say enough about Verizon. How great they are and how wonderful ALDON is with customers. He solved the problem in just a few minutes. AL, DON, should receive some type of acknowledgment of his expertise and his ability to communicate and help customers.

TY again for helping out my father ... This is greatly appreciated .. always friendly and…read moreprofessional .. Hope everyone a great ....

The absolute worst. They just care about getting sales…read more I bought a iPhone & went back to return it. Dale was great took the return and ported my number to my main line. He also mentioned if I brought back the box I would get a refund. I come back with the box and receipts and unfortunately dale is with another client. John proceeds to help me leaving clients that he was working with. John was under the impression he was not getting a sale with the other clients so that is why he dismissed them and came to me. Once he found out what I was there for he started the process. However the clients he was with had a change of heart and were going to get a phone call they called him over again so now he is more interested in the sale than helping me out. He then goes back to the other clients and leaves me at the desk. I was patient but after waiting 45 mins I decided to leave. I called dale and expressed my frustration he tells me that he will take care of it and send me a check. I agreed and left it at that. 5 mins later John calls me back and tells me I need to come back that he is not returning my cell phone unless I am there. Furthermore, there were other employees that were available to help me but since it was not a sale they made up excuses that they were busy. I would encourage corporate to look at the cameras 3:55pm 12|30|2024 "busy" is being outside smoking a cigarette. Completely unacceptable I will never go back to this location. I will never recommend this location.

Terrible customer service. Manager has a bad attitude. Came in to pick up a new iPhone with my…read morenephew that the previous store didn't have, it was already paid for. Two employees, 1 patron being helped. That left one employee that was doing nothing that could have helped us. My husband said something about it that he was just picking up a phone and it was already paid for, she said you can't talk to me like that in my store. Ignorant staff, will definitely be calling Verizon.

Needed to reset our account pin #. Verizon Customer service said go to the corporate Verizon store…read morein Lady Lake with a photo ID and they can do it. . . Saw Hudson at the store he said he could not do it and gave us a customer service number to call. Got home call the number and they said it has to be done in person with a photo ID. . . .call the customer service number again and a different person confirmed that is what has to be done. . . .also the second customer service person confirmed the the Lady Lake store is noted for not being very helpful. For sure don't see Hudson.

Maria helped me upgrade to a new phone and she was amazing! I had my two young kids with me and she…read morewas so patient with me and them and played with my boys and entertained them while the phone was switching over! She was so friendly and helpful and upfront about everything and got me into a new phone quickly! And all the employees were friendly also and patient with my boys! Definitely recommend this store!

It's a small retail store, but Daniel was a pleasure to work with. He helped us buy two new…read moreiPhones, transfer our data and gave us all we needed in accessories. Verizon has a jewel of an employee there. Will definitely go back.

After being a loyal Verizon customer for almost 27 years, I can honestly say the customer service…read morehas become absolutely horrible. Every interaction feels like a stressful nightmare because nothing is ever handled correctly the first time. I recently discovered I had been paying for FOUR inactive lines with no devices attached for nearly three years. Then when I called to disconnect those lines, Verizon somehow disconnected MY actual phone number instead while still trying to keep hotspot charges on my account. The constant hidden fees, billing mistakes, activation charges, and "upgrade fees" on supposedly "free" phones are beyond ridiculous. Why is a customer of nearly three decades still being charged activation and upgrade fees? Meanwhile, my daughter switched to T-Mobile, paid zero activation fees, zero upgrade fees, kept her phone, and her bill was exactly what she was promised. Imagine that... honesty and competent customer service. Verizon clearly no longer values loyalty, because long-term customers are treated like walking wallets instead of valued customers. Sincerely, A 27-Year Customer Who Expected Better

Horrible Customer Service after 20 years of being with Verizon I'm looking for another service an…read moreagent blatantly lied to me management doesn't care so stay away from Verizon at all cost they are not what they used to be horrible Company AT&T T-Mobile seem to have better customer service and hopefully they don't lie like Verizon did

As far as I know ... this is the corporate store location…read more Teresa handled my requests for activation assistance with the people in the Philippines to activate my phone. I spent 4 hours at home and 1 hour at the Verizon store to activate my new phone. It was a BRUTAL day. .. but Teresa ( I believe that's her name ) ... we had the opportunity to get to know each other while waiting for the activation department to do their thing. She handled the situation with extreme professionalism. For the first time ever I really like a Verizon sales representative.

Good phone service but not customer service here now have 6 people working but all hiding in the…read moreback 10 people ahead of me been here over an hour one person has been helped and left this is so bad I just need to turn in a phone