Went in today, and Nate Walker was an amazing help to me and my dad . We will definitely be going…read moreback and hopefully with Nate. Very friendly and helpful guy!

Stevie the one with the lil bun on the Top of his head doesn't respect the customers that put's the…read morefood on his table, although I arrived with all ID and all pertinent information to acquire a simple print out of a past billing statement. Stevie claimed I needed my wife present which was later found out she was Not needed as I was a Manager on the account costing me 2 round trips and 1 1/2 hours of wasted time and $10 in gas. I had explained to Stevie my wife was awaiting surgery and could not make the trip and I had her ID with me and she was available to speak on the phone all to No avail. I am not sure if it was incompetence or Stevies special time of the month that made the problem.. The next day the Manager corrected the problem professionally and politely which was appreciated! Thank You Danielle!

Our sales rep, Greg Monroe, did a great job showing me phone and plan options that perfectly met my…read moreneeds.

Salesman was so rude! We came in to get a new phone, and he kept pushing to upgrade our home…read moreGateway to 5G. We told him twice that we needed a new phone. He then said, "bye!" and literally turned around and walked off. We are long-time Verizon customers but are now looking for another provider. This lack of respect for customers is nonsense.

We have been Verizon customers for years. Recently, just in changing a password on my husband's…read moreiPhone caused him to not be able to access our email account from the iPhone. We worked with a couple of other Verizon consultants in a different location without any success and came back to this one today. We had been here before. We cannot say enough about Verizon. How great they are and how wonderful ALDON is with customers. He solved the problem in just a few minutes. AL, DON, should receive some type of acknowledgment of his expertise and his ability to communicate and help customers.

Very rude , no stars I would take stars away ,act like they want to help, but will take the next…read moreperson in line and tell you someone would be there to help you, 3 hours there and still did not get my phone working, manager Not helpful at all!!

TY again for helping out my father ... This is greatly appreciated .. always friendly and…read moreprofessional .. Hope everyone a great ....

The absolute worst. They just care about getting sales…read more I bought a iPhone & went back to return it. Dale was great took the return and ported my number to my main line. He also mentioned if I brought back the box I would get a refund. I come back with the box and receipts and unfortunately dale is with another client. John proceeds to help me leaving clients that he was working with. John was under the impression he was not getting a sale with the other clients so that is why he dismissed them and came to me. Once he found out what I was there for he started the process. However the clients he was with had a change of heart and were going to get a phone call they called him over again so now he is more interested in the sale than helping me out. He then goes back to the other clients and leaves me at the desk. I was patient but after waiting 45 mins I decided to leave. I called dale and expressed my frustration he tells me that he will take care of it and send me a check. I agreed and left it at that. 5 mins later John calls me back and tells me I need to come back that he is not returning my cell phone unless I am there. Furthermore, there were other employees that were available to help me but since it was not a sale they made up excuses that they were busy. I would encourage corporate to look at the cameras 3:55pm 12|30|2024 "busy" is being outside smoking a cigarette. Completely unacceptable I will never go back to this location. I will never recommend this location.

Terrible customer service. Manager has a bad attitude. Came in to pick up a new iPhone with my…read morenephew that the previous store didn't have, it was already paid for. Two employees, 1 patron being helped. That left one employee that was doing nothing that could have helped us. My husband said something about it that he was just picking up a phone and it was already paid for, she said you can't talk to me like that in my store. Ignorant staff, will definitely be calling Verizon.

Needed to reset our account pin #. Verizon Customer service said go to the corporate Verizon store…read morein Lady Lake with a photo ID and they can do it. . . Saw Hudson at the store he said he could not do it and gave us a customer service number to call. Got home call the number and they said it has to be done in person with a photo ID. . . .call the customer service number again and a different person confirmed that is what has to be done. . . .also the second customer service person confirmed the the Lady Lake store is noted for not being very helpful. For sure don't see Hudson.

Sean Casey was amazing! I was there visiting and needed to replace my phone. I have NEVER been in…read moreand out of a Verizon store so quickly and had everything go so seamless in 30+ years of being a loyal Verizon customer. And he sold me a tablet to boot! Great salesmanship, professionalism, knowledge and friendliness!

Maria helped me upgrade to a new phone and she was amazing! I had my two young kids with me and she…read morewas so patient with me and them and played with my boys and entertained them while the phone was switching over! She was so friendly and helpful and upfront about everything and got me into a new phone quickly! And all the employees were friendly also and patient with my boys! Definitely recommend this store!

After being a loyal Verizon customer for almost 27 years, I can honestly say the customer service…read morehas become absolutely horrible. Every interaction feels like a stressful nightmare because nothing is ever handled correctly the first time. I recently discovered I had been paying for FOUR inactive lines with no devices attached for nearly three years. Then when I called to disconnect those lines, Verizon somehow disconnected MY actual phone number instead while still trying to keep hotspot charges on my account. The constant hidden fees, billing mistakes, activation charges, and "upgrade fees" on supposedly "free" phones are beyond ridiculous. Why is a customer of nearly three decades still being charged activation and upgrade fees? Meanwhile, my daughter switched to T-Mobile, paid zero activation fees, zero upgrade fees, kept her phone, and her bill was exactly what she was promised. Imagine that... honesty and competent customer service. Verizon clearly no longer values loyalty, because long-term customers are treated like walking wallets instead of valued customers. Sincerely, A 27-Year Customer Who Expected Better

Horrible Customer Service after 20 years of being with Verizon I'm looking for another service an…read moreagent blatantly lied to me management doesn't care so stay away from Verizon at all cost they are not what they used to be horrible Company AT&T T-Mobile seem to have better customer service and hopefully they don't lie like Verizon did

As far as I know ... this is the corporate store location…read more Teresa handled my requests for activation assistance with the people in the Philippines to activate my phone. I spent 4 hours at home and 1 hour at the Verizon store to activate my new phone. It was a BRUTAL day. .. but Teresa ( I believe that's her name ) ... we had the opportunity to get to know each other while waiting for the activation department to do their thing. She handled the situation with extreme professionalism. For the first time ever I really like a Verizon sales representative.

Good phone service but not customer service here now have 6 people working but all hiding in the…read moreback 10 people ahead of me been here over an hour one person has been helped and left this is so bad I just need to turn in a phone