They are to expensive and increased price without notice…read more Staff are not friendly at all

Turning in equipment was ez. Greeted promptly and directed where to go lines were rather long and…read moreseemed to drag on and on.

I chose this location because they opened at 9:00 am - an hour before the national brand 3 minutes…read moreaway from it. Only today, they didn't. I arrived at 9:30 and found the door locked. Called the 800 number on the door, he said he'd call me right back and did. Seems the store manager had car issues, but was on his way and would be there in 20 mins. He arrived 20 mins later. Not off to a great start. Really nice guy and seems to know what he's talking about. My screen was cracked over the camera and wasn't usable anymore. Had got an online "instant" quote of $199 to replace it. Store manager takes my phone and passcode in the back (out of my site, which was NOT cool with me) and comes back saying the LCD needs replaced. If I do both the screen and LCD it's $350 instead of $400. I ask if the repair is don't up here in the front. He says yes. I agree to the $350 and he starts taking my phone in the back room again. I stop him, get my phone back and start walking out. He said he misunderstood and asks to call the owner. I agree and am allowed in the back after he cleans it up to watch the repair. Now mind you, there's nothing sketch on my phone - but my banking, email, passwords all are! I do not let it out of my site. The entire contents can be dumped in seconds with software out there. He fixed the phone and all seems well. I go to pay and there's a problem with my credit card. He asks if it's a debit card. No, it's an American Express business card. He tells me it has to be cash or debit. I'm beyond shocked - and even he struggled to find where it was posted. Back on the phone to the owner and they agree to take my credit card. Again nice guy - but their processes are broke and not transparent. Also, now I have a persistent notification about an unrecognized Display on this iPhone because the part is not genuine Apple. Again, informed after the repair. I will update if the display doesn't last or all my accounts are broken into

Walked in the door with my phones screen totally fragmented, walked out with a new screen in 20…read moreminutes. Repair charge was reasonable, service was excellent,and the employee was friendly and helpful.

Stevie the one with the lil bun on the Top of his head doesn't respect the customers that put's the…read morefood on his table, although I arrived with all ID and all pertinent information to acquire a simple print out of a past billing statement. Stevie claimed I needed my wife present which was later found out she was Not needed as I was a Manager on the account costing me 2 round trips and 1 1/2 hours of wasted time and $10 in gas. I had explained to Stevie my wife was awaiting surgery and could not make the trip and I had her ID with me and she was available to speak on the phone all to No avail. I am not sure if it was incompetence or Stevies special time of the month that made the problem.. The next day the Manager corrected the problem professionally and politely which was appreciated! Thank You Danielle!

we went to this location on Dec. 28, 2025 to join the family lan with the free Samsung hones and…read moregot none. We ported 2 numbers and got a new phone number in which should have come with 3 free hone & the family plan would be 25 a line. Instead we where forced to bring our own and saved nothing and when we called 611 the Philippine office lied and told use the tv ad was not true. So been trying to fix it since and they will not honor it without price hiking our bill. Also the family should be $100 plus tax and then minus our first responder discount. They don't want to honor nothing so we are filling a complaint with the BBB for price hiking and theft by deception. They now they have 30 days to fix this and will not so if this has happened to u at the store or from there Philippines office I erg u to do the same. In the past I had to press Identity fraud against the Philippine office after giving this office access to my phone. Also I can no longer call 611 because they send all my calls to the Philippines office for some reason and they don't listen to my and always jerk me around. At this point we are not sure if we trust Verizon anymore and if someone starts a petition against them I'll gladly sign it because the only way things will change with these big company's is if we the people take a stand. Also with todays technology u can no longer fill any complaints or reach the main office by phone and not all people now how to use the computer. this to me is bad business we are being forced to do everything on line so they can get away with thing and treat us like we don't matter and we are not computers.

Great people, great store, great service. Josh was the best. Highly recommend. If you have any…read moreissue with batteries or phones, they'll take care of you.

We needed batteries for my food scale before a trip, and decided to get them at the Brooksville…read moreBatteries Plus store. While there I asked if they replaced IPhone batteries because I had already tried the Geek Squad in Best Buy, who told me my phone was too old and they didn't service it. When I was told yes, and the battery was in stock, I could almost hear angels singing!! Plus - this is the best part - they could install it in 45 minutes while I waited!! I should run and get lottery tickets - that's how lucky I felt!! Now comes the best part - after telling him to go ahead with the battery replacement and a charging spot cleaning - my phone was ready in less than twenty minutes!! Phenomenal customer service!! I won't go anywhere else!

Trevor was great gave us exactly what we were looking for was honest that a more expensive phone…read morewouldn't benefit us for what we were looking for I liked the honesty . Thank you Trevor

Great service. Can't find anyone better to help set up a new phones. Quick and easy purchase lots…read moreof variety.