Jason, Gail and Kahli was so nice helpful and informative that made us feel welcomed as soon as we…read morecame in, they let us know the newest offers and deals. Amazing keep up the good work!

Lied to by Jackson. Very deceptive practices . I was supposed to have the activation fee waived…read morebecause of my employer and I was charged 35 for each line. He should be coached and counseled . Very deceptive and not a good look for a new customer . Think again before you switch to Att and deal with this store or Jackson. Funny they talked bad about the authorized stores but even at a corporate store you get lied to.

we went in and there was two workers helping two other people, but were completely ignored. Sat…read morethere for 10 minutes while nobody even acknowledged us or greeted us walked out will not receive our business again.

TY again for helping out my father ... This is greatly appreciated .. always friendly and…read moreprofessional .. Hope everyone a great ....

The absolute worst. They just care about getting sales…read more I bought a iPhone & went back to return it. Dale was great took the return and ported my number to my main line. He also mentioned if I brought back the box I would get a refund. I come back with the box and receipts and unfortunately dale is with another client. John proceeds to help me leaving clients that he was working with. John was under the impression he was not getting a sale with the other clients so that is why he dismissed them and came to me. Once he found out what I was there for he started the process. However the clients he was with had a change of heart and were going to get a phone call they called him over again so now he is more interested in the sale than helping me out. He then goes back to the other clients and leaves me at the desk. I was patient but after waiting 45 mins I decided to leave. I called dale and expressed my frustration he tells me that he will take care of it and send me a check. I agreed and left it at that. 5 mins later John calls me back and tells me I need to come back that he is not returning my cell phone unless I am there. Furthermore, there were other employees that were available to help me but since it was not a sale they made up excuses that they were busy. I would encourage corporate to look at the cameras 3:55pm 12|30|2024 "busy" is being outside smoking a cigarette. Completely unacceptable I will never go back to this location. I will never recommend this location.

The fat lady Karissa was so rude and unprofessional. This store sucks! Everytime we go to purchase…read moresomething that has a deal or on sale when the ring it up it's not the price as advertised. The are scammers and I will NEVER purchase from again. Don't waste your money on these people. Unprofessional, rude, and it's just our right disgusting how they trick people

I'd indicate 0, if it was available! It's a waste of time to have an appointment at this location‼…read more Folks off the street get waited on constantly before resolution is resolved with an appointments. It's chaos,a circus and darn frustrating‼ I've wasted my time being a Geek Squad member; thinking that I mattered. I plan to discontinue payment for service; especially after 4 appointments with no resolution to my issues!

I chose this location because they opened at 9:00 am - an hour before the national brand 3 minutes…read moreaway from it. Only today, they didn't. I arrived at 9:30 and found the door locked. Called the 800 number on the door, he said he'd call me right back and did. Seems the store manager had car issues, but was on his way and would be there in 20 mins. He arrived 20 mins later. Not off to a great start. Really nice guy and seems to know what he's talking about. My screen was cracked over the camera and wasn't usable anymore. Had got an online "instant" quote of $199 to replace it. Store manager takes my phone and passcode in the back (out of my site, which was NOT cool with me) and comes back saying the LCD needs replaced. If I do both the screen and LCD it's $350 instead of $400. I ask if the repair is don't up here in the front. He says yes. I agree to the $350 and he starts taking my phone in the back room again. I stop him, get my phone back and start walking out. He said he misunderstood and asks to call the owner. I agree and am allowed in the back after he cleans it up to watch the repair. Now mind you, there's nothing sketch on my phone - but my banking, email, passwords all are! I do not let it out of my site. The entire contents can be dumped in seconds with software out there. He fixed the phone and all seems well. I go to pay and there's a problem with my credit card. He asks if it's a debit card. No, it's an American Express business card. He tells me it has to be cash or debit. I'm beyond shocked - and even he struggled to find where it was posted. Back on the phone to the owner and they agree to take my credit card. Again nice guy - but their processes are broke and not transparent. Also, now I have a persistent notification about an unrecognized Display on this iPhone because the part is not genuine Apple. Again, informed after the repair. I will update if the display doesn't last or all my accounts are broken into

Walked in the door with my phones screen totally fragmented, walked out with a new screen in 20…read moreminutes. Repair charge was reasonable, service was excellent,and the employee was friendly and helpful.

They couldn't accept a payment because the person who does that quite…read more The third time our experience here was frustrating

Really bad customer service!! Told the employee I was hard of hearing. And they lowered their…read morevoice. They lost a sale!! Need better training!! Would give 0 stars