I went I to visit the Geek Squad, but I did not have an appointment. I was told to return at 4:20 that afternoon. I realized there was the Labor Day sales going on and decided to get a new laptop for myself. Fortunately, Corey One of the managers helped me on the floor to find a new affordable laptop that could meet my needs and we discussed possible classes I could take to improve my computer skills at PHSC. Once I finally returned to the Geek squad desk I was told the charging cords I had purchased from another store were of inferior quality. I was sad. I appreciate the choice. read more

Geek team did an awesome job. All team members worked to manage walk in traffic as well as appointments. Not all customers were kind but the team kept their cool and very respectful to sometimes unreasonable clients. I recommend you make an appointment and they do know the iPhone . read more

The fat lady Karissa was so rude and unprofessional. This store sucks! Everytime we go to purchase something that has a deal or on sale when the ring it up it's not the price as advertised. The are scammers and I will NEVER purchase from again. Don't waste your money on these people. Unprofessional, rude, and it's just our right disgusting how they trick people read more

I'd indicate 0, if it was available! It's a waste of time to have an appointment at this location‼. Folks off the street get waited on constantly before resolution is resolved with an appointments. It's chaos,a circus and darn frustrating‼ I've wasted my time being a Geek Squad member; thinking that I mattered. I plan to discontinue payment for service; especially after 4 appointments with no resolution to my issues! read more

Good service Variety of products. Brand names everyone knows. Computer repair is professional and complete. read more

I went to get the screen replaced on my I-Phone. Long story short... One person ahead of me. One counter worker. I am waited on as soon as I get to the service counter. I explain why I am there and the service rep takes my phone into the back for screen replacement. I was willing to leave it there if necessary. But I was told it would be finished in no time at all to wait there. I sat for over an hour and nothing ... walked , came back again and waited another hour ... Went for a areawide ride, came back nothing! It took hours to complete this task. If only they just said we will text or phone you when ready! No! I have to say that the clerks were very respectful. I do not know who dropped the ball! Get it together BEST BUY! 5 star for repair 1 star for customer service.... read more

awful. my husband and i have purchased 4 cell phones from best buy in the past - same location in spring hill, florida. 1st time we went, was accosted by an at&t salesman who would not leave us alone, trying to get us to change from t-mobile to at&t. finally, i told him to get away from us. then we couldn't find a best buy salesperson. one was very rude to my husband. we finally left the store without buying anything. came back next day. surly salesperson apologized; manager got involved and took care of us. after we paid for the phone, i asked to see the phone. mgr was reluctant with various excuses, but finally acquiesced. don't know what that was about. would you buy a steak if you couldn't see it??? then i wanted the data from current phone transferred to my new phone, which had always been done in the past to 4 other phones. mgr said they no longer offered that service. there is a 'geek squad' department in the store. we were directed over there for an additional $40!!! we will not buy anything from best buy, spring hill florida, again. read more

Outstanding customer service provided by Austin (Geek Squad) at the Spring Hill, Florida Best Buy yesterday afternoon. Austin went above-and-beyond in helping me solve my problem; I walked in feeling overwhelmed and walked out feeling a million times better. read more

The restock charge is just used to cheat customers They don't help you They will tell you stuff works and when it doesn't they charge a bogus restock fee read more

I have to say..I purchased an item from here and had it at home for about a week and finally removed it from the box and it had a scratch on it..I figured maybe that is why it was on sale...turned it on and it did not work... It must have been damaged when they packed it, that was not the case..I dreaded going back to the store and seeing if they would do anything for me, I expected the worst..let me tell you how professional and helpful they were in taking my item back. Kyle was super helpful and exchanged my item for another with no hassle whatsoever...I was very impressed with him and was able to be on my way in 10 minutes! read more

Kudos to Best Buy. In the past, if you got home and found a defective product, Best Buy would refund your money AFTER a 15% "re-stocking" charge, or send the product back for repair. I recently purchased a laptop with Window11 w/ Safe Mode. After setting it up, and removing the Safe Mode (to run some existing programs), the video failed. An IT guy (ex-Army) suggested I try a better laptop. Different brand, different CPU. Same problem; remove the Safe Mode, and the video fails. Hoping it might be a bad unit, I exchanged it for another unit, and had the same problem. This time I just returned it for a refund. During all these issues, there was NEVER any hassles from Best Buy. Upgrade was easy, exchange was no problem, and return took,all of 30 seconds. Best Buy has won me back as a customer! As an aside, watch out when buying any computer with Windows 10 or 11 with Safe Mode. Safe Mode means you have to get ALL your programs from the Microsoft Store. If you have other existing software, you must remove Safe Mode, and thus the problems begin. read more

Always a good experience. I buy my appliances here, car stereo with free installation, my iPhones, my iPad and a variety of other things. Never had a bad experience. The people were always helpful. I recommend buying from Best Buy. read more

Blatant rip-off, by design. Their "Total tech" membership can renew WITHOUT any Authorization - without showing up on your BB account, at all! Good luck chasing phantom charges, IF you notice.. Predatory sales tactics, especially for elderly customers, I'm left aghast at the lack of accountability. Used to be a decent store. Warranty helps YOU - these subscription scams only benefit the corporation; If buying from here, MAKE SURE you get the warranty, NOT the subscription! If they change it out, you'll be SOL too. read more

Purchased a new phone from Best Buy. Fast friendly and extremely knowledgeable staff. All of my data was transferred, and I was on my way in no time at all. I definitely will be back! read more

You know what? I can't get this facility any lower than a five simply because the service that we received has been excellent. We have bought most of our electronics from this place and each time we have been met with experienced, knowledgeable sales associates who go the extra mile to make sure that we have what we need when we walk out of their doors. I know that we may pay a few extra bucks more for our electronics, but it is worth it knowing that we are getting exactly what we need for our needs. My time is worth much more than a sale going on across town knowing that I can count on their recommendations to be the right ones every single time. I have used their GeekSquad, not as of late, but in the past and I have been very satisfied with them. Again, very knowledgeable associates and very willing to go the extra mile. I have been given information from the associates that I would not have necessarily expected to have received. I consider this going above and beyond. We recently bought a 55 inch screen TV that we absolutely are in love with. It was recommended from the sales associate on the floor and based on what we told him we wanted, he recommended this and we are extremely satisfied. OK, I know it's too late, but in summary, I definitely recommend this Best Buy, as the employees are long termers and they know their stuff. read more

Best Buy - Spring Hill - From the back of the store. - Mobile Phones Near Me - Spring Hill, Florida

Contacted my local Best Buy store, but discovered that ALL calls are routed through a national call center. I asked the agent on the phone if my printer issue could be resolved by the Geek Squad, and provided the brand and model number of my printer and explained that I had a paper jam that did not clear properly. She replied that the Geek Squad could "absolutely" fix my printer. I waited two days for the appointment and showed up as scheduled only to be told that Best Buy/Geek Squad does not fix printers and that the call center shouldn't be telling customers that printers could be fixed. I telephoned the Best Buy call center when I returned home with my still non-functioning printer to suggest an update to thier call center procedures. I was told that they could schedule a Geek Squad "in-home repair" for my printer. I repeated to the agent on the line what I was told at the store - twice. He then told me that that the Geek Squad doesn't fix printers in the store, but that same crew could come to my home to fix it. I asked the agent if he was aware of what he just told me, and asked why I should believe that the same persons who couldn't fix my printer in store could fix it in my home. Needless-to-say, I didn't schedule. read more

I have been in this store numerous times to either have a computer serviced or buy one. In both scenarios, this organization is lacking in efficiency. I had to buy a new MacBook Air when the store informed me that the Apple Care protection package I had bought would not cover the water damage on my older air model. I was already annoyed at the extra expense. If you buy a new computer and need it set up by the Geek Squad, you will have to leave it at least several hours. There is no immediate service. Also, if you need computer service, good luck getting what you need from this particular store. I had trouble with an update and in order for them to "fix" my issue, I was going to have to spend $200 over what I had already spent for virus protection and support/service from the Geek Squad three months before. Rather than pro-rate my coverage, they told me I would have to call the new virus protection provider and get them to give me a new code. I objected, telling them the issue was THEIRS. They ended up telling me they would call the company for me. It never happened. My computer ended up just sitting in their workroom for over a week. I ended up going to pick up my computer, buying a McAfee package for $30 (on sale) and having that installed. The whole ordeal was unnecessary because the right arm doesn't know what the left arm is doing, and all because of a software update that I had already bought. Beware when they make promises. Like pie crust, they are easily broken! read more

Would never shop here terrible customer service was a favorite store of mine till I encountered Best Buy in Spring Hill shop elsewhere

They say they price match from Amazon, but when you get there, they won't. Guess I will just wait two days for shipping, and save $40.

Fuggetabout getting apple support here When you go to apple support they route you to Best Buy now And the geek guy Doesn't have a fricken clue what to do Don't waste your time Apple or nothing read more

I don't know why all the negativity. my experience there was good. I bought a Samsung plasma tv there, some years ago, that still works fine. recently, I wanted to buy a 55" 4k hdr set, at a good price, and bought a hisense, from their website, for store pickup for 235.00$, awesome tv. very well pleased with the set and the price. the next week I bought an insignia air fryer for 35.00; marked down from 99.00$ for black Friday. granted, I was only in the store a few minutes, but the staff was nice, and they brought the set outside to my car. best buy got all of my Christmas business. recommend the hisense tv. read more

I never leave reviews, but felt necessary to jump on here and say something about the kind, knowledgeable, helpful, and efficient service I always get at this store. A couple months ago I needed a new pair of headphones and went here for a "Dre Beats Studio 3" pair. They not only had them in stock, the exact color- but they worked to get me a deal on them and the best pricing. They went above and beyond, and I was thrilled. I stopped in today for another accessory for my Apple TV. They were welcoming, friendly, speedy, helpful, and again went above and beyond to get me the best pricing and make sure I got what I needed. Highly recommend this store to anyone instead of ordering online or going somewhere else. These guys/girls know what they're doing and always make sure you got what you need without wasting your time. Thank you. read more

Best Buy does not stand behind their products. I purchased a Dell monitor just under a year ago. It has gone bad. Fonts are messed up and the screen vibrates. I called Dell and spoke to a Geek Squad member who told me that the monitor was still covered and that if they could not fix it, they would replace it. The person made an appointment for me at my local store. When I went to the store, I was told that the people on the phone do not know what they are talking about, that they would not be able to fix it, and I would not be getting a replacement. I was told that I would have to file a claim with Dell. Needless to say I did not look for a replacement at Best Buy read more

Today 19 people in line mind u with the COVID distancing I asked the manager could they get one more person to be a cashier. Response was that's all I can spare right now I wasn't gonna wait 20 min to check out. Left my mercy there and left. The manager was at the entrance don't know why it wasn't for mask enforcement Cuz people with no mask were coming in.???? read more

Although I was very happy with the service I received in the store. I was assured that the tv I bought would be delivered and plugged in to see that it worked. It was delivered by UPS and left at my front door. I was able to get it inside my house and set it up. It was a 50" smart tv. It took me all day to set up to my satisfaction. I am 78 years old and it was quite a chore. I am not a happy camper and will think twice before I buy again from Best Buy. read more

Serenity at the Geek Squad counter was AMAZING for my wife!!!! We just bought an Apple device and were having trouble getting it unlocked. We heard that Geek Squad at this location has Apple Certified Techs, so we made an appointment. We got there a bit early because of the storm, and Serenity greeted us and took us a bit early. She was so kind and sweet to us which we REALLY appreciated because we were really frustrated about our device. She spent nearly an hour with us and FIXED THE PROBLEM! YAY! :D THANK YOU Serenity for helping my wife and going above and beyond! :D :D read more

Knowledgeable personnel to assist and provide insight to your decision making process prior to making a purchase.

Store is nice, customer service phone help is horrendous and gives out inaccurate information. (Outsourced)

This store has a large selection & helpful staff. I frequently come here to buy games for my grandchildren. One thing I like is that the rewards pile up quickly with every purchase I make. Overall a great store with decent prices. read more

I have always had a good experience with this Best Buy in Spring Hill and get all my electronics from them. Earlier this year I bought an HP all in one computer and a young man, (nicely done dreadlocks!) installed it and patiently went through all the parameters with me several times to be sure I understood. He even did a follow-up. I went back to my order, receipt and had wrote down his name, Vince, because I will ask for him again. We, also, recently bought a Smart TV and my husband requested Vince. He was his same professional and patient Geek Squad member. He did a follow-up again to be sure we were enjoying all the benefits of our purchase. I sincerely hope we can request him again. read more

This review is not directly about the products in the store, but it IS about their coordination of repair of Apple products. I recently spilled some water on my MacBook Air and took my device in for repair. The first stumbling block came with the Geek Squad and their lack of effective communication skills. It was as if I were asking questions in one language and they were answering in another. These younger people have definite attention deficit. Yes, I finally got my device checked in, and after nearly a week, I received the news from a distant site they had to send it to that even with my Apple Care Package of $249 that I bought with the device that the cost of repair was going to be over $1,000. Of course I rejected that deal. Bottom line, unless you have a software issue, this Apple Repair that Best Buy offers is a SHAM! I will try another provider. read more

Piss poor in scheduling tech. help. Waited two weeks to get an appointment for the geek squad and come to find out the order was not "saved". So of course I have to wait an additional 15 days to get another job scheduled. I could pull my hair out in so mad read more

I purchased a dryer on October 25th 2020 . After 51 days the dryer died after calling and setting up an appointment for a technician to come out they canceled the appointment not before informing me that I would receive a code just to pick up a new dryer. Cool that's great. well its 2021 and Best Buy now tells me there is nothing they can do NOW I have to call the manufacturer they send me back to Best Buy. I will never make a purchase from this store again.. Staff at this Best Buy sucks not helpful at all when there is a problem but ready to make a sale . Trash Company... read more

Not the best, but not the worst. This is pretty much a typical Best Buy, but one thing I have noticed both in these reviews and in Best Buys in general is their mediocre service. Not only do few employees have expertise in electronics, they are SLOW (service wise). I came in here knowing what I want and I knew it was in stock, after checking the website. But when I got to the rack, it wasn't there. So I looked around for an employee but couldn't find one until I came across a lady trying to assist someone in the computers department. She noticed me, and after she was done helping the couple, she came to me. I asked her if it was in stock (I knew it was) and she's like "IIIIIIIII dooooooon't thiiiiiiiink sooooo but I can check if you want real quick". So ten minutes later, she arrives with my device. My other gripe during this visit was when I needed help with guidance looking for an SD card (I didn't have my contacts in, so I could not read the signs or scan down the aisles). I find a guy to help me and he proceeds to walk up and down every aisle in the section until he finds it. I could have done that myself. Gripes aside, the staff were friendly and fast at checkout. I don't think I'll ne nack unless I really need to. read more

Bought a Hp printer. Great deal. Was 299.00. sale for $199.00. With a trade in of an older printer the total cost was $149.99 plus tax. It is a 4 in 1 printer wireless. Excellent deal and sales staff are extremely knowledgable. You may print your photos from your iPhone directly to the printer remotely. I love Best Buy. read more

Best Buy - Spring Hill - Mobile Phones Near Me - Spring Hill, Florida

First of all, I've been holding for 40 minutes and they still have not answered. BAD customer service! Then I bought a washer and dryer from them and when I looked at my paperwork, they were charging me $20 to haul away my dryer that is actually a very good Kenmore and could be re-used. The sales man never told me that, he just snuck it in there on my credit. BAD customer service! I'm giving them something and they want to charge me for it. I can have it taken away FREE from thru my sanitation service if I chose. I was hoping someone could use it. All the parts are there and working. READ your paperwork people! read more

Terrible hold times I am now at 1 hour minutes at 10:22 AM on a Tuesday. I know its 1 hr because my cell keeps the time. WAS TOLD 15 MINUTES... The sites and music I am listening to all talk about how much they want to help you. Truth is 50 minutes is not help. Toshiba Fire TV has been repaired by Geek Squad and have been out the house several times. They refuse to replace TV just parts and its still under warranty. Called Amazon they told me call Toshiba , Toshiba told me to call the Geeks,....Horrible read more

I really love this store for all my electronic/tech needs. I have purchased all of my computers, phones and tablets. Love Geek Squad. Customer service is always A1 in either location I go to near my home. read more

Best Buy was once the great electronics store. I visisted weekly with satisfaction. There were occasional hiccups but often easily resolved. I think I am being very fair in my patience with this company, and even more so with this particular location. Lately (the past 2 years in particular) this location has been notorious for not having items in stock. Sales ad releases on Sunday mornings, items from Computers to movies, CDs, and games are not to be found. On media release day, it's a joke. Nothing can be found, not for lack of trying, people go looking, but in stock items are lost. This is a weekly occurrence. Not just one item a week, but numerous. It's wasted fuel and time. I'd order online, but the items always arrive damaged due to poor packing. Geek Squad? Ha that is a sorry situation. I brought in my iPod Classic 160gb with extended warranty. They 'serviced' it by giving me an iPod that wouldn't hold charge and looked like it had been dragged down a rocky path for miles. I brought it back and they replaced it with 'the only thing they could' a 120gb classic (so a 100$ cheaper product and 40gb storage loss) and the warranty is void due to being a different product. That's been a while but in my trips there several people have been yelling about loss of a computer. That's huge, not something easily misplaced. Game preorders are fouled up, numerous were put out on the floor instead of being held in reserve. Loss of limited edition games that are sold out elsewhere. The point of preordering is to guarantee your order is there. Can't trust them with that task anymore either Items in incorrect location so that you get sticker shock when arriving at register... far too often. I'm not talking about grabbing the 1 item on a peg, I'm talking about a peg full of wrong items. Need an emergency PC part? Don't go to Best Buy. They won't stock it unless it's a hard drive or external disc drive. The only saving grace of this store are exceptional employees like Patty (no longer with the company) and DRod. There's another guy in the back that often wears a small gold cross necklace who is great help. These 3 strive to help and search for items every week. But the rest is terrible. *update* on 2/6/2019 I visited Best Buy again. What a drag. I went in looking for 7 items. Checked online, available. Not in store, couldn't be found. I bought 3 different items and tried buying 4. The game I tried to buy was marked 12.99$ it was the only game of that name on the shelf. It rang up at 30$. The cashier, Renee, said it was still a deal at $30 considering it was originally 50$. Not a deal when the item is 15-20$ elsewhere. She looked it up online, same thing. I went back and pulled the item and shelf tag. She blamed customers for putting it in the wrong spot. As did the manager Gus. I had a short discussion about things in the wrong spot and items not in stock. Neither seemed to care or offer to fix it. I was a RZ Elite member. No more. I'd rather spend more elsewhere or just not waste my time with stores that don't take accountability for their actions. STOP BLAMING CUSTOMERS FOR EVERYTHING. It looks/sounds very unprofessional. Renee has been a rude cashier on numerous occasions and not to belittle Walmart, but their worst employee on Black Friday is friendlier than Renee. Reason for 1 star review -lackluster service and management -loss of items -mispriced items -items not in stock -customer blaming This isn't just a once and a while issue. This is a weekly occurrence. I've only made one purchase since November due to these reasons. I was a multiple purchase a week customer. Due to their attitude, I've cancelled my Best Buy reward zone membership. Good riddance. At least when Circuit City was around, they kept each other in check. If you must use Best Buy, go to the one in the Gulf View Mall in Port Richey. Friendlier staff, better selection, and I can't think of any negative issues I've had with that location. read more

Best Buy was once the great electronics store. I visisted weekly with satisfaction. There were occasional hiccups but often easily resolved. I think I am being very fair in my patience with this company, and even more so with this particular location. Lately (the past 2 years in particular) this location has been notorious for not having items in stock. Sales ad releases on Sunday mornings, items from Computers to movies, CDs, and games are not to be found. On media release day, it's a joke. Nothing can be found, not for lack of trying, people go looking, but in stock items are lost. This is a weekly occurrence. Not just one item a week, but numerous. It's wasted fuel and time. I'd order online, but the items always arrive damaged due to poor packing. Geek Squad? Ha that is a sorry situation. I brought in my iPod Classic 160gb with extended warranty. I was told a few days to fix. It took 3 visits for them to find it. They 'serviced' it by giving me an iPod that wouldn't hold charge and looked like it had been dragged down a rocky path for miles it also had other files on it from being preowned . I brought it back and they replaced it with 'the only thing they could' a 120gb classic (so a 100$ cheaper product and 40gb storage loss) and the warranty is void due to being a different product. That's been a while but in my trips there several people have been yelling about loss of a computer. That's huge, not something easily misplaced, so obviously a common problem. Game preorders are fouled up, numerous were put out on the floor instead of being held in reserve. Loss of limited edition games that are sold out elsewhere. The point of preordering is to guarantee your order is there. Can't trust them with that task anymore either. Items in incorrect location so that you get sticker shock when arriving at register... far too often. I'm not talking about grabbing the 1 item on a peg, I'm talking about a peg full of wrong items. Need an emergency PC part? Don't go to Best Buy. They won't stock it. The only saving grace of this store are exceptional employees like Patty and DRod. There's another guy in the back that often wears a small gold cross necklace who is great help. These 3 strive to help and search for items every week. But the rest is terrible. At least when Circuit City was around, it kept Best Buy in check. Now, it's become complacent in being the only big electronics store around and it is shameful. read more