I was with Spectrum for over 20 years for one reason and one reason only. there was nobody else…read more Spectrum (formerly Bright House). The prices went up up up to the point where I was paying about $180 a month for basic internet and the entry level steaming package. My hope is that long time customers would be rewarded, but the opposite is true. They knew they had us by the throat. Now that Open Infra and Wow are in the neighborhood, I jumped at the chance to leave Spectrum. A Spectrum sales person came to my home in Spring Hill unsolicited on a Sunday and offered to match what I had now to go back to Spectrum. No thanks. They ripped me off for years. They would have to give my 5 years of free service for me to consider going back.

I've been with spectrum for 7 years, i would not go anywhere else. just bought a new phone in…read moreBrooksville store. a huge shout out to Albert! he is awesome, all staff there is great, also Jody helped me too. so I say to Spectrum keep those people and pay them what they're worth. in closing people are rude, they show patience and politeness. happy Thanksgiving to all. Susan Ostuni

We had issues with the TV antenna on the house we bought last year. We live very rural, and…read moreover-the-air Digital channels would drop out, come back, drop out again. Chuck came out and explained in detail how the two antennas on the mast were not oriented correctly, and how there were some dead spots or weaker signals in our area. He tested both antennas, determined which one was better to receive the channels we wanted, and expertly realigned the best antenna and adjusted the cables. The digital channels on the TV are working great now. Chuck and the team at Al's TV Antenna & Satellite did a.great job for us at a reasonable price.

These guys are great very friendly and professional Helped…read moreme with an older dish tailgater after a lightning strike they pointed me in the right direction that it might be the hdmi port on the TV or the cable well it was the port on the TV They even gave me a cable incase Thank you very much Al's TV Antenna & Satellite

So disappointed as I was really looking forward to moving my service to Frontier/ Verizon Fios…read more However this was not to be. My original install was scheduled for July 5th. When no equipment or installers arrived, I spent an hour and a half on the telephone trying to sort it out. The four people I spoke with all apologized and couldn't understand why or how it had been canceled. An email arrived advising that I was to do a self install, although no equipment has ever been sent and it would be impossible for me to install FIOS! Another install was scheduled and assurances made that the installers would in fact come the following week July 10, and the equipment would be there prior to that date. When no equipment arrived and they did not show for a 2nd time today, I called in to cancel. 6 different people all politely apologized to me and tried to assure me that they would come on a third scheduled appointment on the 12th! Seriously? Imagine my surprise when I received a bill today from Frontier for services started on July 5 ( original scheduled install date) Dennis in the retention department finally was able to cancel my order, cancel my account, and request credit removing all charges. Yet it will be 7-10 days for approval, he tells me not to pay this account, and there shouldn't be a problem. I have an order confirmation # and it won't be a surprise to me if I have to follow up on this also. I have no confidence in Frontier after so many blunders and wasted time. My service was never even started, but they are billing me for it. Each time I have had to call in, it take several people and about an hour and a half transferring you between departments. Do you have time for this? I would hope this organization takes a real look at their lack of communication between departments and becomes more proactive than apologetic.

Be prepared to be available all day and then stood up without notice. This happened to me more than…read moretwice without warning or call back from the company. Then you will have to call them back and wait 30 minutes then explain to the rep only to be transferred to support with a grand total of 2 hrs on the phone. As if it wasn't frustrating enough to be stood up!! 1 star only because the fios service.

Happy with my purchase and the service. Dave delivered my set and set it up for me. This is the…read moresecond set I have bought at Bob's TV and they have always been very helpful.

What a life saver BOBS TV is !!! While visiting my parents the TV blew up... after shopping 5 box…read morestores we stopped at local tv store. WOW! Outstanding service, priced better and to top it off they deliver and set up the TV. The service and tech service is impeccable, explained the remotes in detail. We highly recommend BOBS TV Summerfield. Thank you !

Worst customer service I ever heard of. Called Friday that my internet was out, went through…read moreseveral procedures over the phone trying to correct the problem. After 15 minutes was told they need to send a technician out. The earliest appointment was Monday afternoon, I said that horrible service and was told that's the best they can do Monday between 1 to 5 pm. Horrible Service at best.

The worst customer service I have ever had they tried to fix my problem over the phone and failed…read moresaying it was my router so they sent me one took 3 days and that was not the problem. I'm waiting for a call back to see if they can fix it again over the phone. They said they can't send someone out because it says it's connected all my streaming services are buffering and I can't get online. I talked to the service representative about the inconvenience that this is causing me and all they want to do is try to get me to upgrade to a higher megabytes they did say I would be compensated for about 3 dollars a day, big deal I need to work online.

DO NOT PURCHASE THIS!!!!!!!!!!!!!!!!!!!!!!!!…read more We recently purchased the A-Box from a Home and Garden show we attended. We were very excited to learn about this product because we do not use cable and only have internet thru Time Warner. We stream Hulu, Netflix and other streaming devices. We asked the individual hocking this item if it would work for us. He stated that as long as we can stream Netflix we are fine with this product. We were of course thrilled and purchased one. They were of course conveniently out of boxes so we had one shipped to our house. The set up was tough but we figured it out. However, we couldn't get anything to stream, it kept buffering or saying it couldn't find anything to stream the move or tv show selected. And when we kind of got it to work the quality was horrible and some movies had Chinese subtitles..I understand that some of this is barely legal but honestly not worth it. When we FINALLY was able to speak to someone about the issues we were having she made us run tests to check internet speeds. She ends up telling us that in fact we don't have enough internet speed to run this service and we need to either increase our internet speed or buy a booster. We will be asking our credit card company to fight this charge because we feel it was fraudulent. I would not recommend this product to anyone. Save your time and money. Sincerely, Unhappy Customer

Complete and utter rip off. Do not make business with Julie B Bishop or A Box TV selling android tv…read moreboxes. She is a liar and will not refund your money back. for a detailed report check her company out on http://www.ripoffreport.com/reports/specific_search/a%20box%20tv or type in the search field a box tv!

I want to offer a balanced review of my experience with Frontier, so you can be aware and decide if…read morethis is the internet company for you. I moved into a newer apartment complex in New Tampa and chose Frontier as my internet service provider. The customer service, setup, technician service, and service in general were good. No issues. I recently tried to cancel my Frontier internet service because I'm moving out of state after 18 months. First, I checked their website to see if I could transfer service, but it wasn't available. Then I tried to cancel online, only to find out you can't--you have to call an agent. After working a 12‑hour overnight shift, I called customer service, exhausted but determined to cancel by the end of the month. When I finally reached an agent, I explained my situation and asked to cancel. Instead of helping me, he stalled and kept pushing questions and sales pitches. He asked things like how I knew Frontier couldn't cover my new apartment, who was moving into my old place, and whether they'd want Frontier service. I told him repeatedly that I didn't have that information and that I just needed my service canceled. No matter how many times I asked, he ignored me, kept putting me on hold, and followed what felt like a script designed to keep me as a customer rather than listening to me. I was frustrated, exhausted, and felt completely unheard. All I wanted was a straightforward cancellation, but instead, I was met with resistance and pressure. Finally, I was not getting satisfaction and ended the call. I called back, luckily got another agent, and got my services cancelled. However, as a consolation prize, Frontier is charging me a $50 restocking fee after 18 months of use. What? So, if you want consistent, good internet service, do not mind the runaround when you wish to cancel your services, and are okay with being penalized a $50 fee for returning the equipment, this is the company for you! For the leaders of Frontier, please do better by your customers! Thank you for your time to look at my review!

I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.

I chose this location because they opened at 9:00 am - an hour before the national brand 3 minutes…read moreaway from it. Only today, they didn't. I arrived at 9:30 and found the door locked. Called the 800 number on the door, he said he'd call me right back and did. Seems the store manager had car issues, but was on his way and would be there in 20 mins. He arrived 20 mins later. Not off to a great start. Really nice guy and seems to know what he's talking about. My screen was cracked over the camera and wasn't usable anymore. Had got an online "instant" quote of $199 to replace it. Store manager takes my phone and passcode in the back (out of my site, which was NOT cool with me) and comes back saying the LCD needs replaced. If I do both the screen and LCD it's $350 instead of $400. I ask if the repair is don't up here in the front. He says yes. I agree to the $350 and he starts taking my phone in the back room again. I stop him, get my phone back and start walking out. He said he misunderstood and asks to call the owner. I agree and am allowed in the back after he cleans it up to watch the repair. Now mind you, there's nothing sketch on my phone - but my banking, email, passwords all are! I do not let it out of my site. The entire contents can be dumped in seconds with software out there. He fixed the phone and all seems well. I go to pay and there's a problem with my credit card. He asks if it's a debit card. No, it's an American Express business card. He tells me it has to be cash or debit. I'm beyond shocked - and even he struggled to find where it was posted. Back on the phone to the owner and they agree to take my credit card. Again nice guy - but their processes are broke and not transparent. Also, now I have a persistent notification about an unrecognized Display on this iPhone because the part is not genuine Apple. Again, informed after the repair. I will update if the display doesn't last or all my accounts are broken into

Walked in the door with my phones screen totally fragmented, walked out with a new screen in 20…read moreminutes. Repair charge was reasonable, service was excellent,and the employee was friendly and helpful.