I was with Spectrum for over 20 years for one reason and one reason only. there was nobody else. Spectrum (formerly Bright House). The prices went up up up to the point where I was paying about $180 a month for basic internet and the entry level steaming package. My hope is that long time customers would be rewarded, but the opposite is true. They knew they had us by the throat. Now that Open Infra and Wow are in the neighborhood, I jumped at the chance to leave Spectrum. A Spectrum sales person came to my home in Spring Hill unsolicited on a Sunday and offered to match what I had now to go back to Spectrum. No thanks. They ripped me off for years. They would have to give my 5 years of free service for me to consider going back. read more

I've been with spectrum for 7 years, i would not go anywhere else. just bought a new phone in Brooksville store. a huge shout out to Albert! he is awesome, all staff there is great, also Jody helped me too. so I say to Spectrum keep those people and pay them what they're worth. in closing people are rude, they show patience and politeness. happy Thanksgiving to all. Susan Ostuni read more

Loretta helped me sign-up for high speed Internet for my rented home. Yay! She took my photo ID and SSN, then offered me some very tempting packages to bundle with cable tv and/or cellphone service. But I just took Internet today. I whome with a new modem, the necessary cables, and instructions on how to install. DIY saves $50. My rate is locked in for a year, and then I either have to return the modem or pay a higher monthly rate. Installation looks easy. I'll let you know how it goes. Update: I did have to call tech support to get the modem installed, but their service was 5-star, too. The technician who came to my home, Michael, was very knowledgeable and friendly. He identified the problem (which was IT did not give me the correct sign-in information) and my high-speed Internet was up and running in minutes. I am so happy with the customer service, hardware, price, and speed of my Spectrum Wireless Services. I freely recommend Spectrum. read more

Spectrum - Television Service Providers Near Me - Brooksville, Florida

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For the life of me, I cannot understand why Spectrum decides to always do software updates during Prime Time. Right at the most intense part of the movie, during the last 2 minutes of a tie football game. I've called on numerous times only to be told that they just have to do the update right away. Just can't wait for 2-4 hours. The world will come to an end if it's delayed. Really??? read more

I just spent over 30 minutes on the phone only to find out that the speeds I am getting on my service are normal. I pay for 300 mbs and the ONLY way to get that is to plug directly into their modem. Not through my smart router or anything else. To get 300 mbs (the advertised speed) you can't have any more than one item connected to it at a time..(yes, even Roku, firesticks etc. draw it down whether powered on or not...according to the Spectrum Rep) Long story short, I am only going to get 20-30 mbs on my wifi with Spectrum. Unfortunately I was disconnected while talking to their support to verify my settings. Thay need to put THAT in the ads!!! I can tell you that when there is another choice for internet in Spring Hill I will be there. read more

I've been a regular customer of this service since the day they started in this neighborhood I actually installed some of the cable down the road I've got the worst service from this company that I have ever gotten and when I first installed this in 1988 this was the best service then through Central Florida satellite cable and to let everybody know this is just a satellite system running through a cable company I installed it I know anyway the TV Guide sucks the programming is just horrible and you have to pay $250 a month almost for just basic and then they start charging you for different programs they want you to pay for sports programs they want you to pay for adult programs they want you to pay for child programs I mean there's one way pay for one service and get one service not pay for 50 different services and not get none of them this is the worst cable company I would almost have to say I ever seen spectrum is the worst Charter wasn't too bad and before that it was really great but now that they don't know what they're doing anymore they just want to hire more people who don't know what they're doing the technician that was in my house a couple years back had to call for help and then still didn't correct the problem before he left said he would have to get another tech out here come to find out the dumbass left the cable loose on the back of my box and it broke the signal all over my area the pinpointed it right to my cable box when they came out 3 Days Later knock at my door Spectrum and I opened up the door and they was requesting looking at my box and when they did they found out technician didn't even tighten up the cable wire so I don't know why we have to pay so much we're so little. Myself I am an auto mechanic if I did this with your car charged you $250 and didn't do nothing would you still give me the $250 read more

I moved into my new home and received my equipment via FedEx I hooked it up and could not get any signal. So I called Spectrum and had them try to get it working. They couldnt so they gave me a service appt. I called on Saturday and they sent a tech out on Sunday New Years Eve. Aaron came out and he hadto run a new cable line to my house that i just moved into. He was very knowledgeable and professional. I could tell he loves what he does and hes very good at it. read more

I went to my uncles house from 09/01-09/09 and the entire time your internet was out, not only did he call you guys several times to come out and fix this issue we heard every excuse under the sun why they cant come out or charge him over $100 to send someone to fix your junk today the internet is still not working for your guys to say well our box must be bad. (well no shit), what is he paying you for top dollar being taken advantage of as senior citizen with no internet. You people used to be so great when you were Brighthouse and now you were bought out by these crooked corporate giants everything went downhill. Stay away from this company they are a scam I can't wait till AT&T installs in my area you will be out the same day read more

Equipment is total junk Need to reset my cable box daily Never works Total junk Low class They don't even offer voice activation perks Smh Junk Junk Junk read more

Always understaffed! Spectrum's service sucks in all areas of the company. Existing customers don't matter. They will install a new service the same day. But for technical help you wait days. Expect to be at store for an hour. read more

I had a very pleasant experience with the technician that came out named Joshua. He did a really great job hooking up all of my equipment and now I have cable Wi-Fi and TV and I'm very pleased. Great job Joshua You deserve a raise. He gave me some hints on how to get the most out of my Wi-Fi. I'm glad I don't have DirecTV anymore. That was a nightmare because whenever it rained I had no reception and their internet when I had it it was extremely slow like dial-up. I like the fact that there is no contract. So far I'm very pleased. read more

Spectrum internet/wifi is excellent, reliable, and fast. Their mobile service is also great, reliable and a good value. Their cable TV has many plans and options for everyone. read more

Worst Company ever! They started a job on Weds. for my neighbor's internet and left a cable unburied on my property! It is now Friday afternoon, and they just told me it could take two weeks to bury the cable! What? I have never heard of such ludicrous work ethics! read more

I keep getting these notices that I have won an iPhone. I go through everything but it won't accept my cc . So they need to quit sending me this shit or accept my cc. read more

Spectrum, cancelled it before my service even started. Got transferred around to 3 different departments and no one knows what is going on. Best to cancel before it starts! read more

Two stars are given to this company because the employees inside are not as skilled as they should be when they are representing the company. They have basic information about generalized cable items but cannot answer difficult questions when it comes to their own company. Canceled my service and was advised that the month would not be prorated even though I was only having service for 11 days out of the 30 days. The employee in the store said this is a national standard which is incorrect many companies are prorating when you cancel service. read more

Through no fault of employees they need to have a separate area for cable and phone service. It makes no sense to have to wait a half hour to drop off a cable box. read more