2 orders have been messed up for the same phone number by the same store employee. Her name is…read moreChristine. She ordered the wrong phone the first time and messed up the eSIM when the wrong phone was taken back and she was trying to order the correct on. Now the line this phone was for will not work until the new phone comes in. This is unacceptable because the customer will be without a cell phone for at least 10 days. We will not be using this store again

Understaffed, slow service. Poor selection of merchandise. Staff friendly and helpful.read more

When T-mobile took over sprint my phone stopped working at home. After much calling they finally…read morefigured out my 911 WiFi calling address didn't update. They after 8 months were still unable to update the address. I had been with Sprint, trouble free, for 20 years. They are without a doubt the worst. What remains is to sue them for 8 months of service

Getting my new phone purchased elsewhere set up with service was so easy here! Melanie, the young…read morewoman who helped me, was not only knowledgeable but very sweet and upbeat. She was also very careful about making sure the things I had to touch were clean and sanitized. It was a really great experience.

I went into the store today 03/28/24 for a phone upgrade and spoke with a male named Moxie! He was…read moreso kind, so knowledgeable and had the best customer service! He knew the answers to every single one of my questions before I had even asked him, I will not be going through another phone company!

I was a 3 year long customer of Cricket Wireless and had my bill setup for auto pay. Last month…read moresomething went wrong and their auto pay did not go through (it was being billed through my credit card and whatever the cause of this, it was not through any fault of mine). I contacted Cricket when it came to my attention, which was only one day after the pre pay bill was due to pay it manually and they informed me that I would have to pay a $15 reconnect fee despite the circumstances of how the bill should have been paid through their autodraft system. They refused to waive the $15.00 fee; therefore I decided to switch carriers. Fast forward 20 days later and I did in fact switch carriers and called Cricket to find out when I could expect a refund of the unused days that I paid for, to which they replied that no refund would be given as this is their company policy. So in essence, they want you to prepay for a month of service, but you will not receive a refund if you opt out of their service mid month. Also, you cannot depend on their autodraft process for billing, and you will get charged a reconnect fee if you are even one day late with your payment. Cricket Wireless is the absolute worst!!