Long story as to why I am no longer a Verizon customer, but my exact this store today was…read moreexceptional! Wayne was right at the door, and began to check what I needed right away. If Verizon had more employees like him, their company would be great. The company let me down badly, Wayne and his assistance helped ease a bit of the pain.

Went in to replace an Apple 6 for a 90Y old grandmother we provide phone service for (to call for…read morehelp). Bought her the iPhone XR from last year for $700.00, $27.00 a month for 2 years added to the phone bill. Got excessively charged for a case, glass protector & upgrade fee to the amount of $210.00 (never a good sign when the receipt doesn't break down the individual charges, but just lumps it all together). The problem was two weeks later when I looked at the Verizon bill to make sure the new phone charge was correct and found they had tacked on nearly $80.00 of additional charges to the bill. An insurance charge for the phone we had specifically declined in the store and they decided on their own to increase all three lines to unlimited data. We never asked for a change in the data plan. We don't stream or play games and we have no need for the iTunes Store. The account is in the wife's name so I asked her to call. She spent nearly two hours on the phone, on hold for a long time at the start, finally got through to someone. It seems the Harrison store added the additional charges on their own. Yes, they get a commission. She filed a formal complaint with Verizon and the Harrison store. She was able to finally get the extra charges removed. (Big Kudos to the wife for the 2 hours dealing with Verizon and their mess). Bottom line; we don't plan to set foot in the Harrison Verizon store again. Will go elsewhere if necessary. Stay away unless you want to be overly charged for accessories and have additional charges added to your monthly bill that you never requested or approved of.

When T-mobile took over sprint my phone stopped working at home. After much calling they finally…read morefigured out my 911 WiFi calling address didn't update. They after 8 months were still unable to update the address. I had been with Sprint, trouble free, for 20 years. They are without a doubt the worst. What remains is to sue them for 8 months of service

Getting my new phone purchased elsewhere set up with service was so easy here! Melanie, the young…read morewoman who helped me, was not only knowledgeable but very sweet and upbeat. She was also very careful about making sure the things I had to touch were clean and sanitized. It was a really great experience.

I went into the store today 03/28/24 for a phone upgrade and spoke with a male named Moxie! He was…read moreso kind, so knowledgeable and had the best customer service! He knew the answers to every single one of my questions before I had even asked him, I will not be going through another phone company!

I was a 3 year long customer of Cricket Wireless and had my bill setup for auto pay. Last month…read moresomething went wrong and their auto pay did not go through (it was being billed through my credit card and whatever the cause of this, it was not through any fault of mine). I contacted Cricket when it came to my attention, which was only one day after the pre pay bill was due to pay it manually and they informed me that I would have to pay a $15 reconnect fee despite the circumstances of how the bill should have been paid through their autodraft system. They refused to waive the $15.00 fee; therefore I decided to switch carriers. Fast forward 20 days later and I did in fact switch carriers and called Cricket to find out when I could expect a refund of the unused days that I paid for, to which they replied that no refund would be given as this is their company policy. So in essence, they want you to prepay for a month of service, but you will not receive a refund if you opt out of their service mid month. Also, you cannot depend on their autodraft process for billing, and you will get charged a reconnect fee if you are even one day late with your payment. Cricket Wireless is the absolute worst!!