2 orders have been messed up for the same phone number by the same store employee. Her name is…read moreChristine. She ordered the wrong phone the first time and messed up the eSIM when the wrong phone was taken back and she was trying to order the correct on. Now the line this phone was for will not work until the new phone comes in. This is unacceptable because the customer will be without a cell phone for at least 10 days. We will not be using this store again

Understaffed, slow service. Poor selection of merchandise. Staff friendly and helpful.read more

Long story as to why I am no longer a Verizon customer, but my exact this store today was…read moreexceptional! Wayne was right at the door, and began to check what I needed right away. If Verizon had more employees like him, their company would be great. The company let me down badly, Wayne and his assistance helped ease a bit of the pain.

Went in to replace an Apple 6 for a 90Y old grandmother we provide phone service for (to call for…read morehelp). Bought her the iPhone XR from last year for $700.00, $27.00 a month for 2 years added to the phone bill. Got excessively charged for a case, glass protector & upgrade fee to the amount of $210.00 (never a good sign when the receipt doesn't break down the individual charges, but just lumps it all together). The problem was two weeks later when I looked at the Verizon bill to make sure the new phone charge was correct and found they had tacked on nearly $80.00 of additional charges to the bill. An insurance charge for the phone we had specifically declined in the store and they decided on their own to increase all three lines to unlimited data. We never asked for a change in the data plan. We don't stream or play games and we have no need for the iTunes Store. The account is in the wife's name so I asked her to call. She spent nearly two hours on the phone, on hold for a long time at the start, finally got through to someone. It seems the Harrison store added the additional charges on their own. Yes, they get a commission. She filed a formal complaint with Verizon and the Harrison store. She was able to finally get the extra charges removed. (Big Kudos to the wife for the 2 hours dealing with Verizon and their mess). Bottom line; we don't plan to set foot in the Harrison Verizon store again. Will go elsewhere if necessary. Stay away unless you want to be overly charged for accessories and have additional charges added to your monthly bill that you never requested or approved of.

When T-mobile took over sprint my phone stopped working at home. After much calling they finally…read morefigured out my 911 WiFi calling address didn't update. They after 8 months were still unable to update the address. I had been with Sprint, trouble free, for 20 years. They are without a doubt the worst. What remains is to sue them for 8 months of service

Getting my new phone purchased elsewhere set up with service was so easy here! Melanie, the young…read morewoman who helped me, was not only knowledgeable but very sweet and upbeat. She was also very careful about making sure the things I had to touch were clean and sanitized. It was a really great experience.