I am reaching out regarding a serious issue involving my Samsung Galaxy S25 Ultra following repairs…read moreperformed at the authorized Samsung repair provider, uBreakiFix in Royal Palm Beach, Florida. On April 29, 2026, I brought my Samsung Galaxy S25 Ultra to uBreakiFix for a back glass replacement. Aside from the damaged rear glass, the phone was fully functional with no operational problems whatsoever. I specifically chose this repair location because they represented themselves as an authorized Samsung repair center using OEM Samsung parts and procedures. I paid approximately $110 for the repair and was advised that the device would undergo testing before being returned to me. When I picked the phone up, I immediately noticed one side of the replacement back glass appeared slightly raised and not fully flush with the frame. I questioned the technician about this concern before leaving the store and was specifically told that this was "normal" because replacement glass would not fit exactly like a factory-installed panel. Trusting the expertise of an authorized Samsung repair facility, I accepted that explanation. Over the next two weeks, the same raised area progressively worsened until the back glass began visibly separating from the frame of the phone. I returned to the store and showed them the issue. At that point, I was informed that the separation was not normal and they agreed to repair it under warranty. I left the device with them again, and shortly afterward was told the repair had been corrected and the phone had been fully tested. Unfortunately, later that same day, the exact same side began separating again. After continuing to use the phone during normal daily activities, the loose back glass eventually caught on my pocket while removing the device. Earlier that day I had been exercising outdoors and sweating. Shortly afterward, the phone stopped powering on completely. Before returning the device to the store, I documented the condition of the phone on video because I was concerned about the repeated repair failures and wanted proof of the device's condition prior to surrendering it again. When I returned to uBreakiFix, I was initially assured the issue would be handled under warranty. However, after waiting several hours, I was informed the warranty claim had been denied due to alleged water damage. I explained that this was the same device that had already undergone two failed repair attempts involving the improperly sealed back glass. One technician stated that the phone had arrived sealed and that there was no way moisture could have entered because they had to use a hot plate to remove the back glass. This directly conflicted with the visible separation issues I had already documented. When I requested to speak with a supervisor or manager, I was initially told there was no supervisor available and that I would need to contact corporate myself. Multiple employees then reiterated that the warranty was void due to water damage, despite the documented history of the back glass repeatedly separating after their repairs. At no point was meaningful consideration given to whether the failed seal and repeated repair issues contributed to the device failure. As a long-time Samsung customer, this experience has been extremely disappointing. I trusted an authorized repair provider expecting professional workmanship and accountability. Instead, I have been left with a non-functioning device after multiple failed repair attempts. I respectfully request that Verizon/Samsung review this matter and assist with a fair resolution, including a review of the repair history, workmanship, and warranty denial. Thank you for your time and consideration. Alex Hejazi Update 5-29-26 have to add photos because google wont allow text

Leo was very good. I couldn't get my dad's phone to turn on. She's an expert because she got it…read moreback on she knew exactly what to do

Danielle M. The Store Manager was very knowledgeable, she provided specific and detailed responses…read moreto all my questions. Danielle was very dedicated in making sure my phone lines were operating that she even worked beyond expected time to fulfill my needs, without even requesting. People like her are rare and her customer service was excellent! Thank you!

I have been using wireless zone for a number of years. They have been in Boca for a long time. I…read moredon't have great phones very much and I usually don't need services very much of other individuals but each time that I have upgraded over the last 10 years I have gone to this location and I have been treated very well by the younger generation who works there. They treat senior citizens with respect and they take their time to explain things so we can understand properly and make good decision decisions. This past week was no different. My wife and I walked to upgrade our iPhone 12 Pro to the 17 Pro and the good individuals of this location easily able to explain the best plans for us and within an hour we were upgraded and out of the shop. In today's world, it's not always easy to find younger people with empathy and understanding of some of your constraints, possibly. Wireless zone has taken care of us tremendously well over the years and granted not everything is perfect but really what is perfect.? I will continue to patronize wireless zone. They take good care of their customers for the most part.

Do not go to this location…read more One of the technicians here must have taken it upon themselves to gut my PS5 for parts and tell me it was "unrepairable" after charging me a diagnostics fee. Horrible service, and thieves behind the counter.

DO NOT USE THIS SERVICE. I am currently out of an iPhone 6s (Order #PSGZSSUYY) because iFixYouri…read morerefuses to return my property or honor their own written terms. The Issue: My original invoice explicitly states: "Outbound Shipping: Ship my device back to me UPS Ground - FREE." Despite this, their support team tried to shake me down for an extra $10 shipping fee that contradicts our written agreement. The Ghosting: I have sent multiple follow-ups (Nov 29 and Dec 11) demanding my device back. They have completely stopped responding. It has been over a month of "radio silence" while they hold my device hostage. The Bottom Line: I have documented the entire email thread and the invoice. They have ignored every attempt at a professional resolution. At this point, they have effectively stolen my property by refusing to return it or communicate. I am currently filing a BBB complaint and exploring consumer protection options. Avoid this company-they do not respect their customers or the law.

Great service from Edward Ordonez. Phone was totally hacked and he got it all cleaned up for me…read more Charge was $100 but it took over 4 hours so thought that was very reasonable. He was very personable and helped me with other things on my phone.

I came in on a whim with a broken screen and i got it changed in 20 mins! Installer was nice to…read morethrow on a screen protector as well !!!! The value was great and everything is working as ir should! Would come again!

These guys are the best of the best! I came in with a aftermarket car screen which they don't…read moreusually work on I'm assuming but they were willing to take on. I originally came in just to get the back off because one of the screws were completely stripped beyond repair. I needed a new screen on the thing because the touchscreen was broken. I had the new screen and backplate for it and I asked since he had the back off would he mind putting the new screen on as well. He took it on and got it done and everything works just as it did! True lifesavers honestly! I also got a screen protector from them and they were quick with putting it on! 10/10 would recommend I'd give more than 5 stars if I could!

My IPhone 5c screen was so cracked that I thought it was nearly impossible to fix it, but they…read moreproved me wrong and fixed it so nicely and it works and looks so great I highly recommend for you to come here to get your iPhone screen fixed! They are very nice and friendly. They make you feel comfortable. They also provide very fast service .. I was able to get my phone back within 2 hours!!

I purchased an IPhone 11 for my little niece and they never texted the phone. I called her when I…read morewas in the store to tell her that I bought the phone for a 12 years old birthday present. i find out that the phone doesn't have WIFI working. I traveled to Colombia and I was so proud to gave her the phone that didn't work. I went back to the store and the MF guy said that he didn't know what happened. they advertise in EBAY and they are corrupts , crooked and miserable employees that they don't care about their business. they have a store with the LICENSE and intention to STEAL money from customers that we believe in those miserables animals. Also when I went to the store to talked about the problem and one of employees enter the store smelling weed . I hope ONE day I will find out about the State attorney or Police close that FK trash company.

I called in advance to find out whether they buy cameras. I was given an email to send photos to so…read moreas not to go there for nothing. Response was fast and I was told I could bring them in. The shop was clean and uncluttered. I was greeted right away. They had a steady stream of customers without getting crowded. They take you based on the order you arrive and they are very thorough in examining your items so don't go when you are in a hurry. Price was fair and much less of a hassle than listing on eBay. Next step will be bringing in lenses that I no longer use. The also recycle electronics so they don't end up in a landfill.

Time consuming service. Charges not explained. Asked for contact with the owner. They wouldnt give…read moreme his number so I asked that he call me. He never did. Will never go back to that store. Steer clear!

Horrible service. Waited 20 minutes and no one even greeted…read moreme. Several people were waiting ahead of me. Finally, one of the guys ahead of me asked a question and the verizon employee complained that he is working on his day off and he shouldn't even be there. Didn't even answer the guy's question. Nobody looked like they were in any hurry to take care of customers. The only guy actually serving customers was on the phone with other verizon employees getting help that he needed to help him support the customer that was sitting at his desk. I got up and left, and no one seemed to care.

Margie is the absolute best knowing about all cell phones AND plans.Could not be better. Thank you…read moreThe Mobile Hub.

After having my last cellphone stolen from the X-Ray scanner at the airport, I found a new one on…read moreAmazon. Ting sent me a new SIM. I couldn't make it fit into the SIM card slot. Just clumsy? Maybe, but the team at the Mobile Hub put the SIM card in, added a front screen and found the perfect case for me in about ten minutes. It was really an amazing, effortless performance. Cellphone theater. These guys (and girl) are really good and they have a terrific selection of covers too. Definitely worth a visit.