I went in for a simple SIM card. I put my name on the list and was told there was 2 people ahead of me. While waiting for my name to be called, 3 new people were seen. 2 customers that were already being seen were finished and left. 4 Verizon reps finished helping customers and either left the store completely with their bags in tow or went on break never to be seen again. Other customers were waiting and they had no regard for this. At one point, there was about 12-15 customers on the floor and not one single Verizon rep to be seen. Merchandise all out and they didn't even care. After waiting 30+ mins I walked in front of a now new customer about to be helped - mind you she just walked in and was being seen and I was waiting over 30mins- and questioned why every rep is going on break when other customers were waiting and it just so happened I was seen. TERRIBLE customer service here. Why have a waiting list of customers if you will pick and choose. Highly recommend going elsewhere! read more

I'm writing this review in response to the bad reviews that I read. They are not warranted. This A1 store is in a super busy location. Sometimes I wait longer than I want to, but I always have my issues addressed. They sales associates are all trained. And several of them are experts in their field. Overall, I get good service. And the store is nice - 4 Stars. read more

I love it how the store manager got in touch with me right away after I posted the original review. She told me to give her my phone number and someone would call me back and resolve the issue. It's been more than a month. Still no one called. CAN YOU HEAR ME NOW? read more

Olivia is the BEST!!!! My dad needed help with his cell phone - voicemail, etc - and she was soooooo patient, explaining everything in painstaking detail. Thank you so much, Olivia!!!! read more

These reps have no clue what their plans are, deals are .... basically they know NOTHING!!!

So this was always my go-to for upgrading my phone since I have been with Verizon for 20 years. The store is modern and clean and all of the phones with accessories are on great displays. But, as with anything, my experience came down to the customer service and the employees at this location. I was in the store for 15-20 minutes with no greeting or someone asking if I needed help. I then approached a salesperson who asked if I signed in. There was no clear signage of this procedure. Then the sales rep "Xavier" came over with a look that he would rather be doing something else. He was off putting, almost to the point of being aggressive/rude throughout him gathering my info. He gets the phone I want and starts to fire off a cheap sales pitch for me to purchase an iPad or Apple Watch. After having him repeat the promotion twice because I can tell this tactic works on some people, I declined and he became more rude and basically wanted me out of his sight. After he swiped my card and gave me a receipt all he told me was "everything should be fine you are good to go". But my phone was still in the package and he didn't verify the phone worked! Needless to say not a good experience. I setup the new phone and the SIM card didn't work! I had to go back the next day and Xavier was there with the same dull, rude attitude. I had to forcefully ask for a new SIM card because he didn't want to give me a new one! He just wanted to use the sim from my old phone (it was over 3 years old). Also there were other co-workers there staring at me like I was a nuisance instead of someone who just needed help. I'm a sales manager with over 10 years experience in coaching and development. The employees of this store, specifically "Xavier" need to be either coached up, or coached out. Sad to say, but I won't be going back to this location. read more

I came here after the Verizon store in the Queens Center mall jerked me around. Ryan was an absolute gentleman. This is the Verizon store that will help you! read more

The customer service here was terrible. I ordered a phone online for pick up and got an email saying my phone was ready. Stupidly, I thought my phone would be ready when I got to the store. After waiting for an hour and ten minutes (!) for a sales associate, the person had trouble finding my order even though I gave him my order number (and I got an email saying it was ready!). Thirty minutes later, after he had to go talk to two more sales associates to find my phone and try to pitch me a bunch of things I didn't want, I walked out with my phone. I thought the whole point of ordering and setting up your plan online and designating your phone for pick up was to avoid waiting at a store. I understand if the store is busy, but waiting an hour and ten minutes for a simple pick up is unacceptable. While I was waiting (in a space with extremely limited seating considered how long service takes), I noticed that many sales associates were just walking back and forth, not doing anything. Then after a stroll, they would call the next customer. This isn't how you should conduct business. They also set up the waiting into sales and service so that if the service queue is moving faster, 10 customers with service needs could be seen before a single customer who has a sales need. This doesn't seem smart to me, and it was certainly annoying as I waited for a sales associate while people who came later than me for service were seen first. How do you designate that anyway - I was picking up a phone I already paid for - is that sales or service? Overall, a very frustrating experience. They really need to revamp how they treat customers here. I'm certainly not coming to this store again. read more

Terrible service. This is the last time I come to this location. Staff doesn't know anything and they were rude. There are 4 guys standing around at the customer service desk doing nothing. read more

I visited this location to connect an old Galaxy note phone prepaid. It turns out the phone was locked and they could not connect the phone. It's been more than 7 days and I have not received a refund. I feel like I have been robbed. This store is filled with incompetent fools with zero knowledge of their own pro and the customer service is lacking tremendously. I will never do business with Verizon. I just want my refund... The salesman should have known this was an issue and refunded my money. read more

Came here back in 2001 to get my first cell phone . But I came back few years later and the service here is always great the staff here knows about the phones and features they have and they know what plans that fits you...I will come back here to upgrade read more

I cannot believe how incompetent the sales people here are! I came to finish off my contract and set my mom up with her own. And then I find out the Verizon representative never ended my contract! If they have people who do not know their job, then either train them or fire them! read more

This is the WORST Verizon store I have ever been to. I walked in and all the employees were hanging around the front desk, no one approached me, I had to approach them. When I explained that my battery dies extremely fast the verizon rep suggested I just get a charging case instead of offering to look into what was wrong with my phone. Very unprofessional and rude. read more

They tried to pitch other things, but relented, and were polite, swift. I was not offend by anyone, but my friend was offended by a "no" the first time I went there. I tried to figure out why people were so negative with their reviews. Are people only motivated to complain? I wanted what they were selling and I bought it. read more

I stopped in today with my mom because we needed to replace her lost phone. Patrick helped us out and treated us as VIPs. Patrick looked for the best available deal for an iPhone 6 Plus in 64 GB and offered a few options for us to choose from price-wise. After we selected our choice, Patrick worked expeditiously to set up the phone, confirm that it worked, shook our hands, and personally walked us out of the store. What a gentleman. read more

Pedro was very helpful but his manager was horrible. She said we needed a state ID for my aunt to upgrade her phone. She had a NYS MTA photo ID and the manager wouldn't accept it. We had to walk all the way back home 6 blocks to get her drivers license. If the MTA isn't part of NY then how is the state collecting those funds. Give Pedro a promotion and state economics class to the later. read more

Been here so far an hour. Nobody has helped me. Want to get the iPhone 6. Regretting doing business here.

Went to this store a couple of times recently. Never get a positive experience. Every time, I have to chase after one of the employees to get some help and when I finally get some help, it is usually inaccurate or intentionally deceitful. My worst experience comes from dealing with a guy named Wayne. One time I was pointing out something on my account on his tablet, he pulled the tablet away, hided it behind his back and said: "you can not look at this, only I can look at screen." It is MY account and he let the next customer look at his 5 min later. Another time, he asked a friend of mine for an ID, she gave him her passport, guess what, a passport is not good enough for Wayne. We told him it doesn't make any sense how a passport is not accepted. He told us, "A lot of things does not make sense, you must have an ID issued by the state of NY, like an driver's license or an IDNYC." read more

I have never in my life been treated so poorly and received such poor customer service. I have been a Verizon customer since 2008 and haven't had a problem until two months ago when I upgraded to a new phone. I had not visited this location since two years ago when I bought my last phone. The store must have done a staff overhaul, to my chagrin. Each of the three times I went in there in the past 2 months, staff members rolled their eyes at me and spoke to me in a belittling manner, which was completely unwarranted. And I think I now understand why. I spoke with one of the managers, Jonathan, who was just as rude, if not worse than his staff, when I attempted to return a defective device (it died through no fault of my own, even though the staff members didn't believe me). Do yourself a favor--avoid this place and go to Sprint next door! read more

The only positive thing about this store is the location and size of the store. Besides this the staff is quite discombobulated with few doing you a favor. I was there for an on-line pick up and it was a disaster. Forget the fact they didn't have the phone but couldn't even help change the order and ship to my house. I had to call Verizon customer service support whom helped me within a minute. I recommend you all stay away if you want to speed up receipt of a new device. read more

Verizon is known for horrible customer service, but this particular store is the worst. I walked in on a Tuesday afternoon. The store was not crowded but the three representatives were with customers. I walked in but not once did anyone acknowledge my presence or say a simple, "We'll be with you in a moment." I waited patiently, and when a representative was available he had the nerve to ask, 'Have you been helped?' No, obviously not since the store was not crowded and you could see with your own eyes that I was standing in front of you and no one had spoken to me yet. I had been having a technical problem with my phone in that it kept saying it was roaming in the middle of Queens. This representative at first refused to help me since he said Verizon no longer offers technical support (even though I am sure the roaming issue would be a Verizon problem, not an iPhone problem). He did offer to switch out my sim card (which didn't solve the problem), but this was only after I asked twice more what could be done about my phone. Very unhelpful and this experience makes me want to seek out another cell phone provider. read more

They need to pay their cwa employee a fair wage. The billions they make is going to the top one percent.

It's my local Verizon store... in the decades of living in this neighborhood I have never successfully exited the store w the purchase a phone. Service levels just flat out poor. Just easier to order online than deal the agents working here read more

The Verizon Wireless store on Austin Street operates in an offensive manner. They talk down to senior citizens. My wife and I have made three trips to the store to upgrade her old flip phone. She explained to the sales person that she is not overly computer literate. But would like information on a smart phone, could someone explain how it works. On our first trip in the sales person ignored my wife and spoke only to me. Second trip in we tried to get some information on the new I-phone 4, the sales person new nothing. Before we made our third trip we went into a independent Verizon Wireless dealer. They took the time to go over several phones, and did not talk down to us. They quoted on a Samsung Fascinate $180, the Verizon store on Austin St quoted $199 and would not match the price. This store is a waste, Verizon Wireless is a waste, and it's time to switch carriers. read more

Manager Jonathan and sales associate Bella. These two are without a doubt the most incompetent and arrogant individuals I have ever dealt with in all of my years of professional experience. They have proven to be equally incapable of providing quality care to consumers of this enterprise. Due my severely distressing experience at this store, Corporate Verizon has been contacted by my attorney on my behalf. Several complaints have been filed, as well as upcoming lawsuits on both of their employees, Jonathan and Bella. And although corporate is severely apologetic as a result of my personal incident with their employees, I seek only for termination of Jonathan and Bella's positions. These employees must be held accountable for their actions towards myself and every other verizon clientele they degrade and offend. If they continue to possess employment with this company, further action will be taken, as verizon corporation is unambiguously taking full responsibility for their employees' actions. Jonathan and Bella are unquestionably two individuals that should not be permitted to deal with consumers of any establishment by any means, nor should they be allowed to coincide with society. read more

My horrifying experience with Verizon overall! I came over from T-Mobile to Verizon to have better service! What a big mistake! All 3 phones on my account were malfunctioning after 4 months and it took me one full month for Verizon to send me new phones even though they were under warranty after hours and hours of being on hold with customer service. Upon receiving my new phones, I went to the forest hills Verizon store to ask for new SIM cards. I also asked for the sales rep- Wayne to help me put on screen protectors, which that store has helped me do before. I was informed that he cannot do it because they weren't purchased from Verizon. Let me add- that when the store was trying to get the sale, they without hesitation helped me with my screen protectors. It's funny how different service an individual receives when purchasing a product versus a service issue. The manager- Jermaine informed me as well that if the screen protectors were not purchased by Verizon that the sales associate cannot assist me with it. Jermaine was present when I purchased my phones initially and had no problem with helping the first time even though those first screen protectors weren't purchased from Verizon either. After some time, i uncovered that one of the old phones was already disconnected, which I specifically told Wayne could not be disconnected right now because the person has no access to getting the new phone at the moment and would be phone less. Wayne told me that I have a communication issue and proceeded to argue with me. Wayne rolled his eyes at me- his client. I work in customer service too and that is not the way to treat a client that is upset about something that he messed up. One of Wayne's coworkers even told him to stop arguing with me because he was wrong. Interestingly- the manager was no where to be found after our initial interaction. I would think that a manager would want to be involved when he visually sees there is a problem. The only individual in the store that I always have pleasant conversations with is Jerome Hurley. He has always been very helpful. He saw how upset I was and asked how he can help? He said he remembers me from our past few interactions and would like to know how he can make things better. He is the only individual in this place that knows what customer service looks like. He should be the manager of this store with no doubt in my mind. If you need to go to this store, go see Jerome. He'll definitely take care of you. read more

Not sure what it is with Verizon stores , but their customer service reps seem to all lack that extra courtesy when taking care of clients. Forest Hills is no exception . I went in there to purchase a few accessories and it was like I was an interruption to the reps social conversation . The male rep who took care of me couldn't care and came across as down right lazy. I hope they enjoyed their lunch which seemed to be the priority and highlight of the day - not taking care of customers. read more

Boo this place, boo I say! How can you have an open floor plan and still pass the buck! Damn why are there so many people with some many useless jobs here?! Ever person should be able to help me!!! I don't need some one to help me find an other person in the store to help me! I instantly want to stomp my feet and have a tantrum every time I am here. Next time I come I am bringing ever child under 12 I can find giving them espresso shots and letting them run wild! read more

Went in to buy a new iphone 5 and was helped by a nice girl named Melody at the front desk. She was patient and very helpful.

Just as I expected, another Verizon store MORE than helped me with everything I needed. The Queens Center location and salesperson Shannette (God I hope I spelled her name right) was AMAZING! I will recommend them and completely condemn the Forest Hills store. read more

Zero stars! This store has some of the poorest client service I have ever experienced. Verizon should seriously consider shutting this establishment down, retraining the sales team and ensure that client service is the objective. To emphasize, this Verizon store is an embarrassment to Verizon, Forest Hills and Queens, NY. I recommend taking your business elsewhere. (Buyer beware) read more

the most unpleasant experience happens today in the store verizon 7034 austin st forest hills ny 11375 buy an iphone 6 plus Monday went bad. in technical support they recommended the store manager to give me another iphone 6 plus the manager joseph brando an arrogant man I refused to do it violating return policy they say that you can change your team if you leave Defective within 14 days of purchase brandon this gentleman is in the wrong job Daorjimo read more

I had a very good experience at this store. ... My sales REP was Amit Sharma he was very helpful, he took his time to explain me all the services that Verizon offers. I was paying too much bill AT&T and I switch to Verizon after Amit explain that I can get same services with Verizon. I will recommend this store to anyone. read more

Terrible experience. Listen very carefully when they tell you about the products, prices and function! I was sold a jet pack and the salesperson ascribed functions it did not do. When I called verizon tech support to help me hook it up they didn't know what I was talking about. This is not the first time I have been upsold there but I thought perhaps I had misunderstood the other times .. This time I was not alone and my partner heard the product described exactly as I did. The kindest way to say it is that at best sales people are very unfamiliar about product and prices .... be very careful and write everything down that they promise. read more

I'm new to a smartphone, so I asked for a demonstration on how to install apps. The salesman at Verizon Wireless in Forest Hills had the nerve to laugh at me (even non-millennials have a right to use these phones), and he was also impatient. I then asked for an instruction booklet and was told that Samsung doesn't make them anymore since everyone knows how to use a smartphone. (Really? I didn't know that!) I blame both Samsung and the help at Verizon Wireless in Forest Hills for not providing assistance for folks who didn't see the necessity of getting a smartphone when they first came out. read more

I'm new to a smartphone so I asked for a demonstration of how to install apps. The salesman laughed at me (even non-millennials have a right to use these phones) and was impatient. I then asked for an instruction booklet and was told they don't make them anymore since everyone knows how to use a smartphone. I blame both Samsung and the help in this store for not providing assistance for folks who didn't see the necessity of getting a smartphone when they first came out. read more

Very rude service, uncaring & distant. There are many carriers out there to choose from. Be careful

Not helpful at all. One worker actually ruined my contract where I cant get it back cause they don't offer it anymore and when I went back someone else told me that he didn't have to do that. God forbid I need a phone change for something and I get there 45 minutes before they close they tell me that they cant do it cause its too close to closing and there is not enough time and that since I had the new broken phone for 2 months they can only replace it with a refurbished phone. Total BS!! I've been a loyal customer for 10 years and pay for 5 phones on my contract and got treated like total shit here and was not happy at all. On top of that I have to pay more cause this guy ruined my contract. I have had much much better service when actually calling Verizon customer support. They took incredible care of me and were just as upset for what I went through at this location. The rep on the phone actually took care of everything that this store messed up for me and was able to send me a brand new phone, not a refurbished piece of crap, for being such a loyal customer. I will always just call them from now on and will boycott this store for sure. CAN YOU HEAR ME NOW?!!!! read more

Nice customer service. They'll help you right away over here. You barely have to wait when you walk in. I came in here a few times to get my contacts transfered to my new phone and they do it instantly. I'm probably there for 5 minutes tops and everything is done. This Verizon Wireless store was recently renovated. It looks much larger and spacious now. read more

Verizon if EVERYONE who has been your loyal customers are complaining about your this location, when will you make the executive decision to overhaul this store and not I don't mean by renovating it! I use to LOVE this store, in the last year the ENTIRE staff and support team have been either fired or let go. This bozo they have for a manager now named Jonathan is a jerk, he refused to help me with a 14 day customer guarantee exchange for any reason, I conferenced him with the Company all of a sudden once realizing they were on the other line he said "I can't hear you" this after the Rep on my call advised him he had violated company protocol. Every item, I have gotten form this store, a blackberry, an ipad, an iphone and now my HTC phone have all had to be returned they do not sell you NEW items, also my bf had the same issues...so I know it's not just me, close this store Verizon, on the day I went in there I waited at least 45 minutes to be served, and 5 other customers besides myself walked out miserable and dissatisified with the service! JUST LEAVE MY NEIGHBORHOOD, for the price we pay for service we may as well use another company! read more