The customer representative Colleen was great as well as the rest of the staff. She was very…read morepatient and understanding with my issue and was super helpful.

Third visit to Optimum Store in the past three days...one-two-three cable boxes in a row, all…read moregarbage. All over 10 years old. No tv for 12 days and counting. worked 18 years for Verizon/Bell Atlantic and know how these systems work, x 10. The people working in the stores are extremely polite and accomodating, but the parent company Altice is as bad as it gets. I want a new device, not "refurbished" garbage with a date of 2012 on the back. I am finally going to pull the plug on "Cablevision", a once-great company under the Dolan family, who sold out to the "Europeans." No more calls to India. Done-finished-over for 550 dollars per month. The absolute worst.

FIOS speed is the biggest plus. Customer service is wretched. If you can actually get through to a…read morerep, they either don't know the answer or give out misinformation. The website is impervious to customer feedback and is terribly confusing to use, to the point that sometimes give up altogether. I reserve a special word for FIOS TV. Today I received an email: "Your Verizon TV Plan Now Includes ESPN Unlimited!" Great! No one in my household watches sports. We didn't ask for this and resent having to subsidize the viewing preferences of others. I'd much prefer to be able to opt for other programming, but we aren't given that choice. Finally, the basic TV lineup includes a paltry handful of stations. Compared to Spectrum, it is pathetic. If it weren't for my wife, who highly values the wifi speed for her work, I'd cancel FIOS and return to Spectrum in a nanosecond.

we don't have fios in our city but we went with verizon youtube tv. our suggestion. avoid at all…read morecost. run away as fast as you can!! Heaven forbid it rains or snows, then forget a connection at all. If you can afford to change services, got for it and stay clear of Verizon YouTube TV.

A real scam artist...Going through some papers and found information about my February 2018…read moreinstallation of my roof antenna. Mine is still working even though I had to endure poor service from this company. A coworker's recommendation got me Variety. The installation turned out to be substandard and the reception was nonexistent after he left When I called to report the problem Variety refused to come back out to figure out why I was getting nothing. Had to let my Handyman figure the issue out and he essentially reran the connection into the house...problems resolved finally....to be honest I now know there are better and less costly alternatives to cord cutting....this company is not it!

Like many others we got fed up with cable and went back to TV antenna . We were lucky to reach out…read moreto Bob from Variety TV. My wife and I can't say enough good things about Bob. He installed our antenna, not an easy installation, we have a 3 story with slate roof. Many would not even attempt it. He ran cable from the antenna to two TV's like a craftsman and set up the TV - we now get over 90 channels with excellent picture. Who needs cable? Bob is a personable guy with a great sense of humor and at the same time has the experience and knowledge to correct any problem with TV reception. An added point- his prices are very reasonable. We live in Floral Park, NY.

I have called optimum building department, and I was trying to explain to them that some of the…read morechannels that were taken away on the premium, which are HBO channels and her responses you should be lucky you're paying to get the premium channels. They really are disgusting. they're charging me for premium channels, but they took away the channels for the premium. We're paying thousands of dollars a year and then you get a customer service rep in the Billing Dept who thinks they're doing you a favor while I might be doing her a favor going to another company.

The store is fine but the company overall is predatory using a wide range of questionable business…read morepractices. First, they have various contact numbers that claim they are unable to assist and assert you have to call the other line. None of them allow you to cancel or give you any assurance that your account is closed. I lost service in December on a switch over to 5G and phone number changed (when they told me it wouldn't), then my account got suspended for failure to pay - no cable, no internet, no phone. And they still bllled be each month adding onto charges and i them called to cancel in Feb and I returned all equipment. And they still billed me for monthly service after all the months of no service/suspensions and now clear post cancelation. I called multiple times - billing, service, retention, etc When I punched in my account number it asserts my account is still operational and they keep billing me which is absurd. One department says I canceled and then billing has no power to credit or close out and says I am suspended and keeps adding charges even though I am receiving no services now and they can't tell me how to resolve. It is extortion. I am trying to work through the NYS Public Service Commission complaint department for these fraudulent practices which I believe also prey on the elderly. Saying you always call wrong line and then hanging up on you is complete run around.

Felix was amazing ! sweet, very kind, and fast and made my experience at Optimum amazing.read more

The wait is insane. I've been here 20 minutes and only 1 person has left in that 20 minutes. Zero…read morepercent in terms of customer service. No one seems to care how long people are waiting. There is no separate line for equipment returns. Most of the people here are for cell phone issues. Several people who waited over an hour decided to leave and that's the only reason my place in the line has moved up. 0/10 recommend

Dave came early, was incredibly polite and set up the Ethernet wire when cable Optimum wouldn't…read more Will definitely use again.

David arrived on time, installed an outdoor antenna and now I get all my local channels for free…read more Great job!

Thank god for for George's. When Directv let me down and made me wait three days for a service…read morecall. George's jumped in and saved the day by coming by the next day. The technician was professional and immediately fixed the problem. These guys are great. Thank you.

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

July 11, 2020 Brian…read moreG. Sweeney President Optimum 1111 Stewart Avenue Bethpage, New York 11714-3581 Dear Mr. Sweeney: While this is no exaggeration, I have been a loyal customer for over 40 years, you can look it up. However on the morning of Friday, July 10, 2020 I turned on my TV and was denied a station that was available to me for many years. The screen stated, "Alert not authorized." ERR-25. It was station 268, NHL Hockey. I closed my TV, waited a minute or so, put my TV back on and saw the same message. I tried calling at 7:30 AM, and after receiving prompt after prompt, lasting 7 minutes, I was told the office was closed. I repeated the scenario at 12:30PM and after receiving prompt after prompt waited on the phone for exactly 48 minutes before hanging up and realizing that Optimum does not want to speak to me or any of their customers. Trying to reach a live person is absolutely impossible. It's plain and simple, customers are discouraged from speaking to service representatives. We are billed exceeding high amounts of money for services with no consideration to customer's needs. PAIN and simple. Eventually I spoke with a representative after another long phone experience who advised me that our area was experiencing difficulties with certain channels. Sounded fishy! If this was so, why wasn't this message on phone prompts explaining that there were area problems? On Saturday, my son Todd, got involved and was told that a technician would come to my house since nothing can be done remotely, thusly, insinuating we were lied to about area blackouts! As previously mentioned, I've been a customer for over 40 years and have never considered using another cable company. However, now that has changed. I will now consider other companies that will hopefully provide me with the services I expect. Please be advised Mr. Sweeney, Optimum needs satisfied customers. Unsatisfied customers do not need Optimum. Very truly yours, Joseph J. Messina

Terribe service . I've been a customer for over 30 years . The service is worst than ever . They…read moreout source their tech service and its hard to understand their speech half the time . My cable goes in and out for months. Somtimes I can acces my DVR and some times I can't. I am tired of unplugging and plugging in my box to get it to work . good bye cablelvision hello fios . plus fios offered me a better deal .

Television channels pixilating to the point that I can't even watch a lot of channels and it's been…read moregoing on for over a year. This company is only intrested in upsetting you you to fiber optics so they can charge you more. I am going to drop them afyer 27 straight years. Don't waste your money get rabbit ears ot will be a better picture for free. Would give 0 stars if I could!!!

CableVision / Optonline :( RATED A FAT BIG ZERO!…read more RUDE, CONDENSENDING, POOR CUSTOMER SERVICE My current cable bill is over $250 with the modem , cable box etc... I had problems back in OCT , NOV , DEC with internet. This prompted me to sign up for Verizon in January. I used them for the past 3 months with no issues and finally made the decision to start cutting services from Cablevision / Optonline. On 3/18 I called to cancel my phone service and the women (Sue) flat out refused unless I listed to her sales pitch about how great optimum online is and how I should upgrade my services for a better price. I told her I already tried that back in OCT / NOV with no resolution. I also asked for a way to reduce my monthly spend as prices just keep going up. At that time I was told I have the best deal there is. For being offline for about a week due to bad wire from the pole, modem and outside connectors they only offered me a $10 credit at that time. Not sure how they did the math, but my calculation would be something like: $99.99 / 31 = $3.22 per day $3.22 * 7 days = $22 credit She was defensive and said sometimes services goes down. I told her that was not the issue. Services go down and I understand that. The issue is the poor service and how they did not care. Only after arguing they offered an insulting $10 credit. Sue looked up my account and I got the "OH NO! You're a 20 Year customer do go... I can make things better". Sue proceeded to tell me I should upgrade to Gigabit for the best pricing and not to switch. I explained I did not need that. I already explored reducing my bills and January would have been the time for them to correct and "make things better." I was already past that point and wanted to cancel my phone plan. I proceeded to say next month I plan to cancel internet and eventually cable. At this point she flat out refused and said "I am not cancelling anything until you listen to me.." AND "if you hang up im not doing anything". She then went into a sales pitch. I told her I would report to BBB if she did not cancel immediately. At that point she accused me of cursing at her. I asked for her to replay the recording and if I did I would gladly apologize. She would not play the recording and would not give me a supervisor when asked. I was placed on hold hoping for a supervisor, but she returned after 2-3 minutes. I was able to record the 2nd half of the conversation. Here is a link happy listening. Around 00:02:36 in she tells me I am rude and disrespectful. https://drive.google.com/file/d/1JhQexafuzQSwlT5U2JPHiTudc5e-Ux7Z/view?usp=sharing I was finally told that the phone was ported over on 3/17 to another carrier and there is nothing to cancel. I called back 1-877-936-4778 and was not able to get an explanation to why it still shows up under My Services https://drive.google.com/file/d/11YtLm3YyGB5LHAr3uzijAE7aEaXPNlCP/view?usp=sharing

My son and I just had a fantastic experience at Verizon (Wellwood Avenue). Ray assisted us on…read moreupgrading to an iPhone 14. The transaction was seamless. We arrived at 7pm and left at 7:40pm with new iPhone 14. Thank you Ray for your knowledge, patience & professionalism.

Just happen to stop by a Verizon store to inquire about switching from my present situation . . …read more they had me at "yes, let's see if we can help you and find the best deal/plan" for your situation". Have been to a few other places (even within the Verizon stores in Lindenhurst area)this location just gave off such "positive vibes" that I knew I can trust these gentlemen to give me the best plan and saving a good deal of money! And they did!! Thank you, guys!!!!! You make doing business a pleasure!!!!