Lindenhurst location stinks. Customer service not the best. Got worse like everything else after…read morecovid

Obsolete, inept and useless, soon to join BLOCKBUSTER! The cable wireless viewing minimal and too…read moreexpensive. The cell phone service is worse than the cable services. Bye bye MINIMUM! That should be the name.

Good if your going to go buy a new phone. If your going to go pay a phone bill I highly recommend…read moregoing on the T-Mobile App and avoiding the in store charge for paying a phone bill, last time I went in person the one gentle man who helped kept referring to my phone as a much older model obnoxiously loud as if to tell other customers look at this person with a crap phone. For context I have the IPhone 14. Other than the random stand off from this man 4 stars I would give this place missing the one star for the weirdo.

Earlier this week, I called the Massapequa location to inquire about their Black Friday promotions…read more I first spoke with Alexis, who was incredibly helpful over the phone and made the process much easier before I even arrived. When I came in for my appointment, I was paired with Mark S., and his customer service was truly exceptional. He was patient, informative, and genuinely invested in helping me find the best option. Not only did he secure a deal that beat all major competitors, but he also took the time to explain everything thoroughly and clearly. Although I haven't committed to services yet, I felt compelled to share my experience because it exceeded my expectations. I highly recommend visiting the Massapequa location and booking an appointment with Mark--you won't be disappointed

Sadly after sitting around and waiting for 6 customers for my turn. I went to this location 5070…read moreSunrise Hwy in massapequa. to resolve an issue with my phone being on SOS due to SIM card issue and the gentleman that helped me paid more attention to his cellphone than to the issue I was having. i had to repeat multiple times what my issue was He had me dial my phone number and follow steps to connect to a customer service using the stores phone and be walked away into the back room. there must have been a connection issue with Verizon line because the system continued to ask me to enter my phone number over and over again until if finally disconnected. I had to ask some one else to call the guy that was helping me from the. ack room. when he came out i told him what happened and after a few attempts to get me connected to a rep he finally was able to do so. I asked him to stay around because I would most likely need him again but he was still paying more attention to his text messages and walked away...surely enough the customer representative on the phone asked me questions that I wasn't able to answer and asked me to remove the SIM card something I could not do because I had nothing small enough to help me get it out. By this time I asked for someone else to help me because the person that was supposed to be helping me was in the back room hiding and probably still texting. I had a very disappointing experience at this location, there was no care for customer service. I would give zero stars if I could.

can I give -100 stars ? BS ALERT !! Optimum hyped preorder of Iphone 17, I ordered mine the day of…read morethe pre-order 9/12 close to a month later still don't even have a ship date, you can walk into Apple, Target, Tmobile, ATT, Verizon and walk out with one today, Customer service is inept, they read from a script and do nothing, RUN AWAY FROM Optimum as fast as you can.. ALL A BIG SCAM

A disgusting experience. I was told by a representative to come here rather than schedule an…read moreappointment to get my box replaced. I got to the front door only to be told by a surly robotic representative with a iPad that there were 25 people ahead of me. Why do I need to waste my only day off this week sitting in my car because a piece of equipment that belongs to THEM failed. This company is a despicable, greedy, monopoly. This was my message when I pressed the link provided by their text message:

I highly recommend the Verizon store in "Airport Plaza" on Route 110 in Farmingdale, NY. I went…read morethere on 02/17/2023 in the evening honestly dreading the process of getting a new phone, getting a new watch. possibly changing my Ipad, and changing my plan to best suit my needs (personal + financial). Grace (Gia) helped me and was absolutely wonderful! She was not only personable, but quite knowledgeable. I am not a "technology" person, but she took the time to explain my phone/watch features. Gave me good advice on my Verizon plan. I could tell she was honest and really was there to help me. (Jess M)

I want to give a big shout out to Rina at the Verizon store on Rte. 110. She took the care and…read morethe time needed to update my phone, looked at what cellular plan would be best for our family, and took the time to explain things. I was able to leave my phone there and she called when it was ready. The store is clean and organized and not crowded at all. It all was a welcome relief compared to other Verizon stores that are so crowded and treat you like a number, rather than a person.

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

I highly recommend George's TV. Recently, I had George's TV install 2 large flat screen TVs and a…read morecomplicated home theater system in my home. He programmed everything, explained how to operate the remotes. He didn't leave until everything worked perfectly. Bobby and his crew were always on time, knowledgeable and his price was very fair compared to the other companies that I spoke with. Dealing with the owner of a small family business makes all the difference in the world. . Brian S. Great Neck.

Fusion Wireless's Manager Mike, was helpful in the beginning…read moreand then when we had an issue, he did not even want to help us. We called numerous times, no call back after leaving numerous messages and spoke to another rep there asking for Mike to please call us back. The first bill was about where we wanted to be. The next bill was like double the amount. He told us about discounts that we never received. He just wanted our money for a new account. Very disappointing. Would never recommend him or the service. Switched to another cell Carrier who care about their customers. Very disappointed. Whatever you do I would not recommend this store :(

Called not too long to see prices of a repair for a galaxy s3 was told I will get a call back…read more Never did...called the next day an spoke to Jennifer she took down my name an number an said she will call Me back... An guess what, still no call back.. If you work at a cell phone repair place we customers expect you to know the prices of phones that are worked with everyday.. Even I didn't do those kinds of mistakes while working for a cell phone repair place.. Just saying that maybe some one needs to train the customer service/sales employees how to do run things properly.