Television channels pixilating to the point that I can't even watch a lot of channels and it's been going on for over a year. This company is only intrested in upsetting you you to fiber optics so they can charge you more. I am going to drop them afyer 27 straight years. Don't waste your money get rabbit ears ot will be a better picture for free. Would give 0 stars if I could!!! read more

CableVision / Optonline :( RATED A FAT BIG ZERO! RUDE, CONDENSENDING, POOR CUSTOMER SERVICE My current cable bill is over $250 with the modem , cable box etc... I had problems back in OCT , NOV , DEC with internet. This prompted me to sign up for Verizon in January. I used them for the past 3 months with no issues and finally made the decision to start cutting services from Cablevision / Optonline. On 3/18 I called to cancel my phone service and the women (Sue) flat out refused unless I listed to her sales pitch about how great optimum online is and how I should upgrade my services for a better price. I told her I already tried that back in OCT / NOV with no resolution. I also asked for a way to reduce my monthly spend as prices just keep going up. At that time I was told I have the best deal there is. For being offline for about a week due to bad wire from the pole, modem and outside connectors they only offered me a $10 credit at that time. Not sure how they did the math, but my calculation would be something like: $99.99 / 31 = $3.22 per day $3.22 * 7 days = $22 credit She was defensive and said sometimes services goes down. I told her that was not the issue. Services go down and I understand that. The issue is the poor service and how they did not care. Only after arguing they offered an insulting $10 credit. Sue looked up my account and I got the "OH NO! You're a 20 Year customer do go... I can make things better". Sue proceeded to tell me I should upgrade to Gigabit for the best pricing and not to switch. I explained I did not need that. I already explored reducing my bills and January would have been the time for them to correct and "make things better." I was already past that point and wanted to cancel my phone plan. I proceeded to say next month I plan to cancel internet and eventually cable. At this point she flat out refused and said "I am not cancelling anything until you listen to me.." AND "if you hang up im not doing anything". She then went into a sales pitch. I told her I would report to BBB if she did not cancel immediately. At that point she accused me of cursing at her. I asked for her to replay the recording and if I did I would gladly apologize. She would not play the recording and would not give me a supervisor when asked. I was placed on hold hoping for a supervisor, but she returned after 2-3 minutes. I was able to record the 2nd half of the conversation. Here is a link happy listening. Around 00:02:36 in she tells me I am rude and disrespectful. https://drive.google.com/file/d/1JhQexafuzQSwlT5U2JPHiTudc5e-Ux7Z/view?usp=sharing I was finally told that the phone was ported over on 3/17 to another carrier and there is nothing to cancel. I called back 1-877-936-4778 and was not able to get an explanation to why it still shows up under My Services https://drive.google.com/file/d/11YtLm3YyGB5LHAr3uzijAE7aEaXPNlCP/view?usp=sharing read more

Recently had an experience that really made a difference in my opinion of customer service. Our cable box stopped working so went to Huntington store on Jericho Tpke to get new one. There I met associate Joseph, I was so impressed. He was a king of multitasking because there was no manager present so he had to interact with every other associate to help them while still maintaining service with me. I was curious about their apple tv and optimum mobile and he walked me through everything step by step. He stayed an hour past his shift to ensure everything was set up perfectly and I am so happy that I was able to meet such a professional and engaging employee. read more

This is by far the worst service i have ever experienced. I switched over from regular service to fiber-optic service last Wednesday and today is the 5th day without internet and TV and they still do not know how to help me. I am losing money by not being able to work from home and they certainly do not care at all. 13 calls later i am still being transferred around the horn to every department with no one being able to help. I asked for a higher level manager to speak to and they wont allow me to. This is crazy. Do not believe any of the sales reps saying this is an easy switch. Do not switch to fiber optics!! Feel free to contact me at agerson1120@gmail.com if you would like more details. read more

Store clerk completely inept. I exchanged old equipment for new equipment. He didn't remove my old cable boxes from my account and added boxes still assigned to someone else. Optimum told me my account was suspended. After many hours on the phone with customer service I was able to set up my new boxes and removed the old boxes I was being charged for. Store manager should train the employees, especially in the incredibly difficult job of scanning barcodes!! Streaming is in my near future......bye Optimum! Oh and the "new equipment" was same crap just refurbished! Waste of time! read more

The worst. No meaningful customer support, relying on the pandemic as an excuse. It's been 4 months! Implement a plan, Cablevision/Altice! And for all of this aggravation, we get to pay excessive monthly charges. We pay for the highest level package and have the poorest options. Who does the programming? We've been customers for decades - things keep getting worse and worse. Going to rethink our loyalty. read more

Terrible customer service. Made an appointment for internet and phone service out. What do they do ,call the phone number that's affected. Therefore canceling my appointment when they can't get through. Then next available appointment is 4 days away. Ridiculous. Every since they sold to altice terrible. All their customer service reps are even in USA. I think this will make me switch to fios read more

Absolute worst company on earth. You can never get a human and when you do they are all clueless and barely speak proper English. None of the customer service reps have any knowledge on the actual products and services. I have been without cable/internet for the past 5 days and the technician came to "fix" it, left without following through and I still have no internet and cable connection issues. What the fuck is this company seriously??? They overcharge for the worst service on earth and I cannot wait to cancel and go with literally any other company because their service is that horrible and that frustrating. When you finally get a human on the phone, who doesn't know anything 100% of the time, you have to BEG for a supervisor who is never available and literally never calls you back. This company should burn to the ground. read more

I had cable and they switched me to fiber optic the worst possible service. I spent the next five months having 12 technicians come to the house to try to fix the problems of pixelation, freeze ups, no service, the pits I wanted my cable back they couldn't do it I would never recommend this service when you call you pick your people who are clueless reading from Scripts and our morons. Enough said! read more

Tried contacting them regarding a wire down. They set up an appointment and didn't show up. When we called, Madison said that we didn't have an appointment. They set up another appointment for the next day(10am-8pm). We asked for a call from a supervisor. They never called. The next day, we called at 6pm. Chris said that we have a pending appointment and have to wait until 8 pm. They didn't show up again. When we called them to find out why(37 minute hold), they said that the technician was there the day before(again not true, we were home and have cameras). Jonathan set up an appointment for the next day(10am-8pm). Asked to speak with a supervisor. Transferred to Rose. Rose said she was looking at the file and then disconnected. No phone call back. I called them, another 25 minute wait. Still have a wire down. Bottom line....drop cable. read more

Have tried for a week to make changes but the system has been down.The rep tells me I have to go to one of the stores.I really try to give people the benefit of the doubt but this is absurd. For what you pay for reruns and iffy wifi I am not so sure about these folks. read more

I have resisted changing over to Verizon because of the good service I have received from Cablevision, but things have gotten worse. Since the change over to Altice customer service has deteriated. The call center representatives are hard to understand, they speak with heavy accents, not from India. They don't seem to have knowledge regarding the problem the call is about. Currently I am waiting for a service technician to come to my house to fix my problem, the wait we be 5 days out. One rep said it was an outage in the area the other said it was not. HOW IS THE SERVICE WITH VERIZON ???? read more

I've had this service for several years and especially the DVR has deteriorated. Last night I tried to watch the news on several different channels through DVR and none of them work. Unfortunately this is another situation where a foreign company is taking over her utility prices are going up service is going down. I'll be switching to Verizon read more

Went today. At least 15 people are outside waiting to get in. Took almost 1 hour to get in. Once you are inside you see 1 person actually serving the customers and 4 more doing absolutely nothing. Talking, walking, joking, etc.. What a disgrace, but I am not surprised. Since the pandemic it takes hours to get anybody on the line if you have a problem. The prices are keep going up as the current promotions expiring and the new ones are not created. This is the Cablevision at it's worst going back 20-30 years ago. Different name the same tactics. Make money on peoples misery. read more

Sitting here now while my family arranges to switch to Altice phone. Being helped by Marcia. What a doll! Personable, explanatory, knowledgeable and such a delight. Being proactive in arranging for us to switch other lines later, making all updates for us. Rare gem! read more

If you like to make payments in person like I do, Optimum made a nice place to do so. The employees are also courteous and helpful. The location is convenient, parking is ample, and I've never had to wait, but it may be difficult to get out with Jericho Turnpike traffic being as it is. Optimum itself is a great service to have. It's affordable, there are no contracts, and you get free wifi access all across Long Island, as well as many hotspots in Queens, Bronx, and a few places in Manhattan (this is what I've personally observed, they probably have more). The wifi saves me a lot of money on smartphone data charges! I am currently tethered to Verizon wireless , so I saved more than you can possibly imagine! If you ever have technical problems, their staff is easy to get in touch with and they're courteous and knowledgeable. They say Verizon is faster or has more channels, but as someone who's had both services, I can't tell the difference performance wise. I by far prefer Optimum though! read more

Cablevision/Optimum is absolutely the worst run business i have ever had to use. They were disgustingly disrespectful on the phone to me. Its all robo answers you never get a real person to say more then ten words. " were trying" or "there are trucks in your area". I drive a twenty block radius and havent seen a hideous purple repair truck in my neighborhood since cable went out tuesday Yet the robo answer is stay home it will be repaired by 10 pm. For 7 days now same BS robo answers. I gave them one more chance after sandy but im done. Verizon was in my neighborhood three days after the storm. Im using verizon from now on. Optimum/cablevision Absolutely in my opinion is the worst most arrogant business i have ever had the dis pleasure of using. This is just my opinion but buy board games because the next time someone blows out a candle or sneezes on long island you may in my opinion lose your internet tv and phone if you use optimum/cable vision. Again just my humble opinion formulated after 20 calls 20 robo answers and a week and counting of no service. Im not telling you or advocating not to use them in any way i am simply sharing my experience and opinion. read more

Terrible experience with cablevision. My internet is running terribly slow, when I called customer service they told me they don't guarantee wifi service in your home just the internet going to the modem...when I explained that all our devices are wifi, iPad, Tvs, cell phones, she told me that everyone else isn't like me.. I then stated that you want me to only use devises that jack into the modem. She said yes that's what everyone else does... I then proceeded to speak with her boss after waiting 49 minutes on hold. The next day they sent tech. Support, which after 2 hours decided to change the router and modem.. It worked... for only a week.. have to call again and be explained to that no one is using wifi devices... Good luck with cablevision . Terrible product, terrible customer service support read more

Always attentive informative and knowledgeable The reps really know their products Bad reviews based on my experiences come from bad customers read more

Natalie helped me and my fiancé. She really was amazing and so sweet. She seriously went above and beyond to help us, we accidentally put our printer wires in the bag with the old box when we moved and gave it to the technician. She found the technician from that day emailed him and gave us extra wires she had. People who work in customer service could definitely learn a lot from her.. read more

Call it Sub-optimum. The online customer service is horrible the on the phone customer service is just as bad, and in person you wait on line a very long time... read more

The customer service has been awful. All during covid you can't get through for help to reduce fees. Waited on hold over hour to get a representative that couldn't tell you anything. Her system went down. She couldn't call back. Said there was no way for her to take down a phone number when system came back. It's called pen and paper. Not that complicated. They are awful. I am fine after 35 years tine for better service read more

Rep who helped me, if you could even call it helped, was extremely rude. Basically gave me an attitude and told me too bad in regards to my situation. Asked for a supervisor and she told me no and said I had to call if i wanted to speak to a superior. My family have been cablevision customers for over 20 years and she treats me like that? I will never subscribe to cablevision again and tell my family and friends to do the same and go with Verizon. Their staff was way more polite and accommodating and I'm just a new customer. Peace out cablevision. read more

The employee that waited on us was very friendly and informative. We switched out a few DVR boxes with the new multi-room DVR boxes and the whole thing took about 15 minutes. We were even given extra remotes and cables. read more

Today They get one Star. I have a business account. They came to add new service for my neighbor a residential account. They cut my cable wire in the basement so when I arrived at my business I had no phones and no internet. Tech came Chris who was wonderful and reconnected the service. My office was in turmoil for several hours and we could not get any work done. 1pm I started my day. I called to ask for a courtesy discount and they calculated it to be 5 dollars. I talked to Steve in customer service and Casey in Supervisor area and Desirae in management. Cable Vision has no Vision when it comes to customer service. They should act like they don't have a big piece of the pie and treat clients better. They should have a program to have the customer service have authority to give a little more so the client feels like there getting the proper courtesy. I know that I have switched my service for minor disagreements, and giving a little more will get you more. Big companies don't know how to build relationships, Treating us as a number will not get your numbers up. Customer Retention may not be top on their list but it should be. CableVision your mistake not to compensate the action of what happened compared to a pro rata daily cost calculation down to the hour of service loss, 5 dollars, really? You give great customer service and your clients will never leave, you need to figure this out. Time to talk to your customer service reps and get their input on this, your reps who all were great and professional and the tech also can give you CABLEVISON the vision for better customer service. read more

the worst for any business owner no support what so ever they mislead you every step of the way