My experience with this business, "THE MAC PC GUYS," was incredibly disappointing. I rarely write…read morereviews, but I feel compelled to share my ordeal. To start, I'm a 22-year-old Asian American, and although that's not directly relevant, it will become apparent why I mention it later.
This appears to be a family-run operation, and initially, I noticed numerous positive reviews. However, upon closer inspection, it's evident that most of these glowing 5-star reviews are likely fake, as pointed out in another review I came across.
My laptop's troubles began when I dropped it off on a Thursday. They promised to diagnose the issue by the end of that day or the next, but I received inconsistent answers each time I called. By the following Saturday, no one had even looked at it, and they asked me to call back on Monday. It wasn't until Tuesday that I heard from them.
They claimed they needed to send it to "APPLE" for repairs, and I accepted this, paying the quoted amount. They assured me it would take a week, but this turned out to be untrue. Each time I called for an update, they provided a new date, causing further delays. They then informed me I needed a new $100 battery, which I reluctantly agreed to.
This cycle continued for a week, and their son even guaranteed I'd have my laptop back on a Tuesday. Once again, they failed to deliver on their promise. To my shock, I discovered they hadn't sent it to Apple at all but to a random third-party company in Texas called "ROSSMAN REPAIR GROUP INC," which is not Apple certified. https://rossmanngroup.com/faq/
I confronted them about this deception, and their response was that it's essentially the same and would save me money. They failed to admit any wrongdoing and reluctantly conceded that "maybe they should've been more forthcoming" i argued and stated that I wouldn't of done business with them if they told me they weren't sending it to apple,
When my laptop finally returned to their possession, I requested a discount on the battery replacement due to their poor service, explaining how they did not deliver on the service they promised, and how this is not how business is done,Their son agreed to $75 but couldn't even look me in the eye once while I'm talking to him, but his father, the owner, opposed it the second he heard I was getting a discount, he got defensive saying he's losing money already and playing the victim, He blamed his son for the promises made, putting his hands up saying "it wasn't him" that told me it would be going to apple, he threw his son right under the bus, while mouthing how I'm "2 years old" behind another wall, what a complete joke for a 50 year old
In the end, I paid the full $100 plus tax just to be done with it. After charging my card, the owner demanded cash, suspecting that I might dispute the transaction later. That he KNOWS "MY KIND" , word for word what he said, This unwarranted accusation left me baffled. What a racist POS, this man is definitely twice my age saying this, what a complete joke...
I advised HIS SON to charge my card and move on, but I ended up waiting an additional 15 minutes while they tried to reverse the refund. I eventually used a different card, resulting in charges on two different cards.
In conclusion, I strongly advise against dealing with "THE MAC PC GUYS." Reading the negative reviews on this page should give you a clear picture of what to expect. They are defensive and even resort to offensive remarks in their responses. Seriously read their replies to the negative reviews, they can't own up to any mistakes and get all offended, One review left me laughing, he started the reply off by "Justin G came into the store and acted like he had a mental condition from the start" this is all you need to know about who you are gonna do business with. good luck
Do your due diligence and avoid falling victim to this unprofessional,
" The max Pc Frauds" couldn't even repair a laptop on their own,so the company has to send it out to a third party that's cheaper so they can steal your money, they're basically a middle man, fraud company that can't even fix computers on their own, they send it to https://rossmanngroup.com/faq/, might as well send it to them yourselves than dealing with Pete the fraud
