Replaced iPhone battery for my 11 Pro. Efficient, gave good feedback on whether replacing the…read morebattery was worth it at this point.

Fast service but only if you pay extra. But overall good folks and the repair is excellent.read more

Young Lady Tesna is AMAZING and ALWAYS ready to assist you with anything in the express…read moreself-checkout section. As an early riser, front store assistant manager (or should be), on any given "early" day, Tesna is welcoming with her warm smile and ready to helpful if needed. She definitely adds a smile to your day and morning. Thank you Tesna for being you!

A lot of items are locked up. There isn't even a button to press if you need assistance. You have…read moreto go on a wild goose chase hunting down employees hoping one of them has a key. If you have multiple items you need to buy, be ready to wait at least 5-10 minutes PER locked item. Waste of time, terrible experience and customer service

I stopped by today while in the area to use the bathroom. The bathroom here is extra clean! My…read morehusband and i were surprised with how nice and organized the store is. Very nice tv and bed displays as soon as you walk in. Def will be back to looks round when in need if a new mattress

WARNING: Do NOT order appliances from P.C. Richard. I ordered a new Frigidaire frenchdoor…read morerefrigerator and paid for delivery and for my previous fridge to be removed. The delivery people were rude and negligent and destroyed my new floors, my front door, my door casing/trim, the molding and the fridge itself. Just look at the photos. We had just spent a lot of money to remodel our new home and were excited to move in when this happened. What's worse, I put in a claim for damages with P.C. Richard and they DENIED my claim. They completely deny any liability and left me with almost FIVE THOUSAND DOLLARS in damages. I have never encountered such HORRIBLE customer service in my life and will never order from P.C. Richard again -- and urge everyone else to do the same. Even if they're a little cheaper than other retailers, it's not worth the risk of destroying your home!

Excellent "old timer" who takes pride in solving problems rather than automatically replace. Great…read moreMiele + shop

They fixed my old CD player once. When I took it back a few years later, it could no longer be…read morerepaired. They broke the CD drawers to give me back the CDs inside it.

My laptop had multiple issues but he was able to address each of them quickly and called me to pick…read moreit up in less than 24 hours. When I first walked in he examined my laptop, gave me a written estimate, stamped it and I went on my way. I appreciated that he honored the estimate he gave me. The sign explaining the customers' rights, in combination with the diagnostic exam while dropping it off, made me feel confident that he wasn't going to give me a surprise higher charge than I was expecting. My laptop works perfectly again and I would definitely come back here for any laptop repairs.

Prompt, knowledgeable, fast, friendly, you can't do any better anywhere! For some reason, my email…read moreconked out last night, nothing in or out. I called Daniel first thing this morning, and despite a busy day ahead, he took care of it remotely in 20 minutes. The best!

For us it is a great place for school supplies, printing needs and moving supplies too!read more

The shipping center is almost more trouble than it's worth, especially as it has been moved from…read morethe first floor to a far corner of the basement. Pre-paid package customers, doing what ought to be quick USPS and UPS drop-offs, end up waiting behind lines of Amazon customers bringing in upwards of a dozen or more return items at a time each; or stranded while people un-equipped to use computer terminals try to input their information for return items; and the staff of mostly younger, newer employees in the basement seem clueless as to what they can and can't accept. Add to that the fact that they get no mail pick-up on Saturdays, and your USPS parcel dropped off on a Friday might sit there for up to three days before entering the postal system, and the end of the week is even more problematic. Better to walk it to the nearest post office, of which there are two, one on 83rd Street near Columbus Ave. that's a six minute walk from this place, and another at 68th Street, that's within hailing distance of an excellent Morton Williams supermarket with a first-rate salad bar and some limited seating (not to mention Lincoln Center, The Juilliard Store, the uptown branch of the Strand etc.)

Juan Flores was a great help to father. He assisted from the moment we walked through the door. The…read moreentire process was quick. Truly thankful and appreciative for his help.

Great customer service from Mr. Dexter thank you so much for ya help will be back very soon !read more

Jonathan Ortiz was amazing. He stayed over an hour late on Christmas eve to get us all set up with…read morea great, top plan with new phones. We switched from Verizon which had many problems. We are very happy and recommend anyone thinking of switching to use this store. IMPORTANT Pro Tip: save yourself a lot of headache and transfer your old iPhone onto your new iPhone rather than restoring from iCloud!

Customer service and staff at store locations are horrible. If you call they hang up and don't call…read moreyou back, if you're at the store they lie about everything including what your new bill is supposed to be, very dishonest place, all they care about is the commission they make for selling these devices, will tell you anything you want to hear just for a sale. STAY FAR AWAY FROM T-MOBILE THEY'RE VERY DISHONEST!!! I will be searching for a new carrier.

My Husband bought a Motto Android for 150.00 dollars and this phone is worthless…read more and goes off automatically on an important calls. Buyer Beware. Could not give a zero So had to give one star.

Made a purchase with "guidance" of international customer service agent with limited English by…read morephone on applying $25 gift certicate to order. Yes, I asked to speak to USA agent but DENIED & told that is NOT possible. Since my gift certificate expired on Oct 8, I decided to proceed. Mistake. Gift certificate not applied & I was charged full price on a Ninja portable blender Told by rep that transaction can NOT be cancelled. Wrong. It can be cancelled on Best Buy website if request made within 30 minutes of purchase. In the end, I lost $25 gift certificate as rep said it can't be reissued, No blender & my Sunday spoiled by arrogant Best Buy manager who I unsuccessfully appealed to & whose favorite word is NO to a decadeS long but clearly UNvalued customer.