I was traveling through Enfield when the connector on the charging cable for my iPhone snapped off…read more The staff was helpful and told me that it had a year warranty and would replace it at no charge. Easy. Thanks.

Company Review:  (unfortunately, this hurts all local AT&T Stores, so I'm posting it at multiple)…read more AT&T has fragmented its business model so poorly, that phones and deals done at Target or BJ's or other retailers cannot be supported or investigated by in store staff.  Okay, sounds fair you might say, but AT&T CORPORATE STORES CANNOT HELP YOU if you performed a PHONE PURCHASE, UPGRADE or other transactions with AT&T directly using their OWN CORPORATE RUN WEBSITE?   What a farce.  And Goodness help you if you go to a RESELLER STORE MASQUERADING AS A CORPORATE RUN STORE, because there is not an obvious way to know the difference, but they'll be even less helpful!! I'll be leaving similar reviews at all the local AT&T stores.  If you want to be able to go, and have a Store Manager fix an issue for you, ONLY deal with the store directly, never the online store or phone customer service.   The whole company is built to grab your money and waste your time.   Consider another cellular provider.

I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

Called to get price on laptop repair and was quoted $300. When I went into the store they said…read more$550. The tech was rude and not helpful at all.

I went into this store in February 2024 because my phone was not working. They swapped it out for a…read morenew device and it was seamless. About 6 months later I realized I was still being charged for the returned device. We're now at 13 months and I continue to be billed for a device that was "not returned." I went into the store again as per the recommendation of the online support team. I was told it was probably stolen and that the staff around that time was all let go yet they can do nothing to help me. Steer clear of this company. Customer service is not something they prioritize.

A large store in the Target/Stop and Shop plaza in Windsor easy on and off access from the 91 North…read moreHighway. Open and spacious with different products along the wall. Looking to return two cellspots; the sales associates didn't know what they were and had to call for support. There were many associates that were chatting while others were taking care of customers with app and cellphone issues. A quiet T Mobile Tuesday we were able to snag our swag as well. The place is clean and had good music to showcase the sounds of the different speakers that were on sale. I had tried one of the headphones but one side was broken.

Xavier was patient and extremely helpful straightening out my 84-YO aunt's phone and apps that were…read morecausing issues with spamming. Thank you!

I went to this store the other day to activate my service and was greeted by the manager. I think…read morehe was the only one working there and I forgot his name but he was great. He went above and beyond to help me. I had started to activate my service online so I wouldn't have to bother anyone in the store but of course this never goes smoothly. But, he made it painless and really didn't seem to mind helping. Thank you for the great service.

Had a very positive experience with this professional gentleman. He did an awesome job and was fast…read moreand easy to work with. He saved me lots of money. Glad I found him

I've used Gianni for a pretty intricate repairs on some very specialized Aviation calibration…read moreequipment. This gentleman absolutely hit it out of the park. He saved the day and i cannot express how forever grateful i am for his assistance with these projects. Amazingly kind and knowledgeable person who always goes the extra mile. Sincerely, Joshua Redfern

This business is awesome! We've had some horrible experiences with another local business, but we…read morereally needed our son's ipad repaired. He has autism and he can't go without his ipad for more than a day. He had cracked his screen so badly there were big pieces of it missing. I found Udroppedit! online and we dropped it off around 10am and they had it totally repaired in a little over an hour ! When my husband went to pick it up, it looked and worked like a brand new ipad ! They fixed all the mistakes DannyPC had made. But to top it all off, they repaired it for free as a Christmas gift to our son ! This Xmas was really tight for us, and they don't know how much they helped our family ! They will have all my business from now on ! They also have excellent customer service and great smelling candles ! A true blessing !

Fixed iPad mini for 130 dollars. Broke in three days time. But instead of a crack like the…read moreoriginal glass it dropped off the coffee table. (Small kids) and It shattered out a corner of the glass (going everywhere) rendering the tablet useless. I purchased a new iPad mini 4 and this time opted for the Apple care. Never again waste my money on cheap Chinese replacement glass. Disappointed with uDropped it out of Wilbraham ma.

NTI is a client of mine and as clients go, they have been great to work with. No issues, no…read morecomplaints, and great communication

From the owner: Since 1990, we stake our name and reputation on providing all our customers with the right solution…read morefor their communications needs, taking advantage of new technology and providing true value with continued support. No matter what your communications needs may be, the Normandeau Staff will provide you with proven technology and superior customer service. Over the years we have prioritized quality service while maintaining the friendly attitude that make working with Normandeau Technologies a pleasure for our customers. We believe that our business is built on relationships.