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2.6 (64 reviews)
Closed 10:00 am - 8:00 pm
Updated a few days ago

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Ask the Community - Verizon

Review Highlights - Verizon

I called up the store, spoke with Ray, went in the next day, and did the little bit of paperwork needed.

Mentioned in 3 reviews

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People searched for Mobile Phones 515 times last month within 15 miles of this business.

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Best Buy Sterling - May be the best Geek Squad/Customer service...

Best Buy Sterling

(152 reviews)

$$

I've always been a big fan of Best Buy and especially Geek Squad. However, I recently purchased a…read morelaptop from Best Buy in May for around $1,300-$1,500. Less than five months later, it completely shut down. As a Best Buy/Geek Squad member for over 10 years, I expected reliable support. Instead, the experience has been extremely disappointing. Repair timeline: I was told the repair would take 2 weeks. It has now been over 3 weeks, and the only update I receive is that they are "waiting on a part." Escalation confusion: Four days ago, I was told the case would be escalated. When I followed up today, a new manager said his manager would escalate it, but I'd need to wait another 3-4 days just to find out if that's possible. Impact on livelihood: I work in defense contracting. During the recent government shutdown, no RFPs were coming out, so I was already on hold. Now that solicitations are finally being released, I can't respond because my laptop is still stuck in repair limbo. This delay is directly affecting my ability to do my job and pursue contracts. Policy rigidity: I asked if they could simply exchange the defective laptop. I was told that's not their policy -- it must be repaired a certain number of times before an exchange is considered. Unhelpful suggestion: A manager actually suggested I "just buy another laptop" to use while waiting. That is not a realistic or responsible solution, especially after already investing $1,300+. No alternatives: I asked if they had a loaner program or any workaround. They do not. After more than a decade of loyalty, I expected better. Best Buy/Geek Squad should recognize the impact of delays on customers' livelihoods and offer practical solutions -- not leave long-term members stranded without options.

I wish you could rate this store 0. It has taken me 3 separate times to try to get my phone screen…read morefixed for my iPhone 17 pro max through Apple care. They are a one the set retailers to do official Apple repairs so chose here. I went in the 1st time with hopes of getting it done with, they cancelled on me cause no technicians were available and I had made the appointment 2 days in advance and went in at the earliest time they had no heads up or anything. I go in the next day same thing happens again no technicians and they make me set yet another appointment keep in mind this the 3rd one now with no prior notice or anything. I went in today they took forever to get to me, I get there and they tell me about the security delay feature that I have to wait an hr hour for it to dis activate so I can turn off the find my setting, so they can do the work safely? The unprofessional is ridiculous they had 3 days to let me know more then that to be honest to let me know way ahead of time to have that feature turned off so they can do they're work and fix my screen. This store needs better motivated workers, not lazy non caring Young associates worried about just a paycheck.

GameStop

GameStop

(12 reviews)

$$

Wow, Disney's Kingdom Hearts III finally comes out. The game has been out in Japan for a long…read moretime. With all the new Disney movies that have come out since Kingdom Hearts II, a lot of new territories have been added to the gaming world....as far as the Disney world is concerned . This game stop store was clean and organized from what I saw. The manager I talked to was cool and informative to the question I had for him. I like this store and the location is in a good place. I will be sure to return.

So about 3pm today I go into the Dulles 28 GameStop. I ask to purchase a Ragnarok PS5, warranty and…read moreto renew my GameStop account. I ask the manager can I split payments he says yes. I pay my first payment with a card $254. Then try to my credit card on my phone. That card is strictly credit . I don't have a pin. Well it doesn't go thru so he says hit cancel and try again. I try again and it doesn't go thru. I tell him we will have to cancel the transaction until a further time. He tells me well I'm not sure if I can do that. Let me call help desk. He calls the help desk and says they canceled it. But he then shuts down the work register. He never gave me a receipt, email or any type of cancellation form. He told me oh you weren't charged. But I check my account and I was charged $254. I only have some type of register log saying I spent $254. I've been shopping at GameStop for 15 plus years. Never have I ever got done bad this way. This guy constantly kept slamming stuff and being angry with me when I did nothing. I'm a customer. I've never been so scared to go back to a store. I just want my money back and I'll never even visit a GameStop again . This is for 10 year old nephew whom my brother sent me to go grab. He's now out of $254 and my nephews birthday gift has now been sold. Like what do I do now? This is messed up

Glebe TV & Electronics

Glebe TV & Electronics

(9 reviews)

$$

I needed speakers installed in my living room and he installed them without damaging the walls more…read morethan necessary. The Best Buy people that came earlier said they would be only able to install it while making holes in the wall, near the floor under every speaker and also some holes in the ceiling of the basement and they would not repair those holes. Glebe was able to much smarter without any visible damage so no repairs were needed. His charge was a lot lower than Best Buy so I tipped him well.

I don't like leaving negative reviews, it takes a lot for me to do so. Especially when it comes to…read morea small business that's been around awhile like Glebe TV. But my experience with them was bad from start to finish. After my TV suddenly stopped working, I sent Glebe TV an e-mail they have listed on their Facebook page (because their website doesn't work) asking for more information. After 2-3 days passed, I got no response. This was a sign of bad things to come, but I disregarded it as no big deal. I then called them, got the needed information, and dropped off my TV a couple days later. They charge a $95 non-refundable deposit fee to get an estimate, which can be applied later to the cost of repairing the TV. While dropping off the TV, I was told I'd get a call in "a couple days". A couple days came and went. I called 14 days later after never hearing from them. They still hadn't even tested the TV to see what was wrong with it. I'm frustrated, but continue to wait. I call back a few days later once again and no status updates. At that point I was then told a technician will call me "first thing in the morning". This call never came. Finally, after 20 days they called me first and gave me an estimate. So just to be clear, I paid $95 dollars for an estimate that took 20 days. For me, it would've cost another $200 or so to fix the TV so it made more sense to buy another TV. If I would've known it'd take 20 days to get an estimate, I would've never went to Glebe in the first place. They never apologized. I asked for some type of refund for the lengthy and expensive estimate and lack of communication on their part, but I was met with dismissive attitudes and kept getting the run-around to call back at another time. At this point, TV's have become throwaway items and in most cases it's probably more cost effective to just buy a new one. I don't recommend you take your TV to a business that can take up to 20 days to give an estimate, does not initiate contact with their customers, and is dismissive/unapologetic to it's customers. Very disappointed.

eStarland - Lowest iPhone repair prices in the U.S. 6 Mo Warranty. $75 - iPhone 8 $60 - iPhone 7 $40 - iPhone 6 $30 - iPhone 4 eStarland.com

eStarland

(178 reviews)

$$

My old Wii is having some issues and my sibling found this store for me to check out. I drove from…read morethe city to get it diagnosed and the repair guy wouldn't even look at it which was super frustrating. He recommended other repair stores but why have a support area if you won't even bother trying to diagnose an issue much less fix it? No pricing on any packaging was also weird but they do have a website that's mostly usable. Cashiers can also check prices and stock for you. I ended up buying a few games just so I didn't go out there for nothing but was pretty disappointed based on the services offered on the website. The selection of games is really solid but I don't recommend them for tech support.

I remember when this was a smaller shop closer to Annandale and I was glad to discover this small…read morebusiness has grown up into this big space! We came here to get our Switch's charging port repaired. They were super friendly and much more affordable than other bigger franchises doing repairs in the area. There is a shortage of repair techs in the area, we were quoted a month for the repair which was the same as the other shops. Regardless, our repair was completed and at least 30% cheaper than the competitors. The shop is huge and had so much fun merch, my sons and husband were loving exploring their huge selection of games, while I was checking out their kawaii hello kitty plushies and caps. A little bit out of the way, but definitely worth the trip to support this local business!

Verizon - mobilephones - Updated May 2026

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